E-rewards email bouncing
Jan 16, 2005 | 5:21 pm
#1
Original Poster
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,343
E-rewards email bouncing
Email to e-rewards on their standard email address ([email protected]) is bouncing. Submitting queries via their web site also bounces, as the web site just turns them into email to that same address.
Does anyone know any other email addresses at e-rewards, such as any email addresses for customer service people there?
Does anyone know any other email addresses at e-rewards, such as any email addresses for customer service people there?
Jan 16, 2005 | 5:47 pm
#2
Join Date: Jun 2002
Location: In the front cabin
Programs: I fly UA, drive Hertz and sleep around...
Posts: 167
No email address per se, but try logging into this URL and filling out your info to send to them from their website:
http://www.e-rewards.com/customerservice/send_email.asp
http://www.e-rewards.com/customerservice/send_email.asp
Jan 16, 2005 | 6:07 pm
#3
Original Poster
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,343
Originally Posted by CateyBeth
No email address per se, but try logging into this URL and filling out your info to send to them from their website:
http://www.e-rewards.com/customerservice/send_email.asp
http://www.e-rewards.com/customerservice/send_email.asp
Submitting queries via their web site also bounces, as the web site just turns them into email to that same address.
Jan 16, 2005 | 6:35 pm
#4
Join Date: Jun 2002
Location: In the front cabin
Programs: I fly UA, drive Hertz and sleep around...
Posts: 167
My apologies. I guess I did.
Have you checked to verify that you're using the same email address that you signed up with? I didn't have any problems logging into www.e-rewards.com, so maybe it's something on your personal settings...?
Have you checked to verify that you're using the same email address that you signed up with? I didn't have any problems logging into www.e-rewards.com, so maybe it's something on your personal settings...?
Jan 17, 2005 | 10:23 am
#5
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Platinum, Hyatt Globalist
Posts: 1,227
Yes, Same Thing Happening to Me
I tried on Saturday, Sunday and today--e-mail bounces back either way (via the form on their web site or sent through your own e-mail). We have no problem logging in, it's the e-mails. This is the message I get:
"This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[email protected]"
Will try again tomorrow; if that doesn't work then I'll fax them, since no one seems to have a phone number. Normally I wouldn't spend a lot of time worrying about it, but my 2500 AA miles have not posted from a flight I took over 5 weeks ago. Their fax number is : 214-782-2992
Anyone know where area code 214 is?
"This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
[email protected]"
Will try again tomorrow; if that doesn't work then I'll fax them, since no one seems to have a phone number. Normally I wouldn't spend a lot of time worrying about it, but my 2500 AA miles have not posted from a flight I took over 5 weeks ago. Their fax number is : 214-782-2992
Anyone know where area code 214 is?
Jan 18, 2005 | 11:06 am
#7
Join Date: Jun 2004
Location: Montreal (YUL)
Programs: AA Executive Platinum, 1 MM
Posts: 371
contact info
e-Rewards office #: (214) 782-2800
CS Rep: Tracie Skinner: [email protected]
1-214-782-2905
CS Rep: Chris Camillo [email protected]
CS Rep: Tracie Skinner: [email protected]
1-214-782-2905
CS Rep: Chris Camillo [email protected]
Jan 18, 2005 | 10:33 pm
#8
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Platinum, Hyatt Globalist
Posts: 1,227
Thanks
Sagy and Mormik: Thanks for the very helpful info! I believe this morning my e-mail went through as it hasn't bounced back yet. Of course no reply. I feel much better now that I have a phone number re: my AA miles (or should I say re: the lack of my AA miles). Kind of strange--did anyone else do a questionnaire that promised 2 bottles of Kaboom(?) cleaner on 12/24? Of course, that was the last I've heard about that as well. All I want is my miles.
Jan 19, 2005 | 8:27 am
#9
Join Date: Feb 2004
Location: Central Florida
Programs: MR PL, Hyatt GP Diamond, HH Gold, UA Silver, WN A-LIst, National EE
Posts: 881
I am starting to wonder if this company is about to bite the dust? I haven't received an e-rewards offer in nearly two weeks, after getting multiple offers per week for awhile. The largest survey I have been offered recently was for about $7. When last I checked, that $7 hasn't posted, either.
Let us all know how you make out.
Stevekoe
Let us all know how you make out.
Stevekoe
Jan 19, 2005 | 9:02 am
#10
Original Poster
Join Date: Feb 2001
Programs: IHG Diamond, HH Gold, Marriott Silver
Posts: 4,343
I doubt it's that bad. I've often had experiences of items not crediting. Nothing unusual there. And there are patches of time when no new offers/surveys come. I suspect that their email problems and lack of surveys probably mean that their IT department (1 or 2 people?) went away for Xmas or something.
Jan 19, 2005 | 1:55 pm
#11
Suspended
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,664
I have gotten a few $1 surveys as recently as 1/14.
Plus just a few minutes ago I redeemed a $50 Hilton reward, which posted instantly in my HH account.
So they are not out business, not just yet anyways.
mike
Plus just a few minutes ago I redeemed a $50 Hilton reward, which posted instantly in my HH account.
So they are not out business, not just yet anyways.
mike
Jan 20, 2005 | 8:17 am
#12
Join Date: Feb 2004
Location: Central Florida
Programs: MR PL, Hyatt GP Diamond, HH Gold, UA Silver, WN A-LIst, National EE
Posts: 881
I wasn't trying to scream fire in a crowded theater, but this just seemed a little too coincidental. The $7 survey would put me over the top for a $50 award, and I have a flight coming up on AA which I could use those miles.
I am hopeful that e-rewards is doing just fine and will continue to send me opportunities in the near future.
Stevekoe
I am hopeful that e-rewards is doing just fine and will continue to send me opportunities in the near future.
Stevekoe