E-Rewards $ Posting Problem
Jul 11, 2004 | 10:44 pm
#1
Original Poster
Join Date: Aug 2003
Location: Phoenix - HP - Silver, HHonors - Diamond
Posts: 134
E-Rewards $ Posting Problem
I have been waiting for a $10 erewards posting for about 30 days now. I emailed customer service and on July 1rst was told that they acknowledged the survey and it would post by the end of the week. Well that would have been July 2nd. Or if they meant the next week July 9th. I didn't see it this weekend. Help me how long is too long to wait for a posting? I just did another survey for $15 on Friday.
Jul 12, 2004 | 2:30 am
#2
Join Date: Nov 2000
Location: Melbourne
Programs: HHonors Gold VIP,QP Gold, PC Platinum, pleb everthing else
Posts: 417
I have nearly given up on these guys. $50 equals 3000 HH points which I value around $20, i.e. one tenth of a $200 per night stay. I currently have $21 in outstanding surveys since mid May. The time taken to send multiple emails to chase up each one (five in all) is just not worth it. I will send one last cover all email and if no response consign them to spam. 
Jul 12, 2004 | 2:30 am
#3
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
Yes, others of us have experienced this type of problem.
Sometimes you have to e-mail customer service TWO OR THREE TIMES to get them to post the $ for this type of survey.
Sometimes you have to e-mail customer service TWO OR THREE TIMES to get them to post the $ for this type of survey.
Jul 12, 2004 | 9:25 am
#5
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
Originally Posted by John Cogley
I have nearly given up on these guys. $50 equals 3000 HH points which I value around $20, i.e. one tenth of a $200 per night stay. I currently have $21 in outstanding surveys since mid May. The time taken to send multiple emails to chase up each one (five in all) is just not worth it.....
I am not sure, if I got all $/points ... I don't keep track ... the value is really not that great.
Jul 12, 2004 | 1:36 pm
#6
Original Poster
Join Date: Aug 2003
Location: Phoenix - HP - Silver, HHonors - Diamond
Posts: 134
Originally Posted by USAFAN
I am not sure, if I got all $/points ... I don't keep track ... the value is really not that great.
I am looking mostly to exchange to supplement my Hilton account. Ebags looks like it has potential except that they have so many things excluded from using the discount that it may not be worth it. Has anyone used their $ for Ebags.com
Jul 12, 2004 | 2:53 pm
#7
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
I used Ebags once a long time ago
Now I do AA as often as possible (which is not often enough for my travels) and then....I guess....Hilton. So far mine post OK.
Jul 12, 2004 | 5:37 pm
#8
Join Date: Jan 2003
Location: SJC
Programs: AA Gold; HH Gold
Posts: 2,850
I find that 90-95% of the big money surveys post just fine. It's only a small portion that don't. And for all of them I've been able to get them to post it by emailing customer service. Sure, it's a minor pain to have to monitor them to make sure they post. But I greatly value the AA and Hhonors awards. So I don't mind monitoring them.
Jul 13, 2004 | 3:59 pm
#11
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
No, it's NOT only a matter of time. I've waited over a month for rewards to post that were supposed to post in 7-10 business days. Then I've e-mailed customer service, waited for a response, gotten a response that the rewards would post, then waited another three weeks, sent another e-mail....
You get the idea. It shouldn't take two months and two or three complaints to customer service to get things to post.
I guess not everyone has these problems. I'm one of the unlucky ones, though.
You get the idea. It shouldn't take two months and two or three complaints to customer service to get things to post.
I guess not everyone has these problems. I'm one of the unlucky ones, though.
Jul 13, 2004 | 4:18 pm
#12
Join Date: Aug 2001
Location: Reno, Nevada
Posts: 7,368
Originally Posted by MeLike2Travel
It's only a matter of time....
I signed up for one of those instant offers and never got credit for it (the Allegra mailing list - which is actually useful to me with my allergy problems 3 months out of the year). It's only $2, but it's $2 closer to HHonors points for me.
Mike
Jul 13, 2004 | 9:12 pm
#14
Original Poster
Join Date: Aug 2003
Location: Phoenix - HP - Silver, HHonors - Diamond
Posts: 134
Originally Posted by msjhop
I emailed customer service a couple of weeks ago, and problem still hasn't been resolved. I understand it's a small $ amount, but it's irritating having to follow up, and still getting no response.
Jul 14, 2004 | 10:19 am
#15
Original Member
Join Date: May 1998
Location: San Antonio, Texas
Programs: AA- Lifetime Platinum; Marriott - Lifetime Platinum: Starwood - Gold; IHG - Platinum
Posts: 2,201
They owed me about $60. I sent 4-5 emails over a 6 month period (it wasn't really worth the trouble but I was annoyed). Then I sent the same email with a note that I would be sending it every day til they did the right thing. I only had to send that a couple of days in a row before they finally responded. I intend to use that strategy in the future.