Tupperware "abuse" crackdown
Mar 28, 2003 | 7:10 pm
#31
Join Date: Oct 2001
Location: FCA
Programs: Hilton Diamond, Atmos Platinum
Posts: 981
Well, I guess I may have dodged a bullet.
My account was also suspended earlier this week. I called customer service who told me to email MOPS. Based on other account suspension reports on FT, I went ahead faxed them a copy of my drivers license before I heard back from them.
Then I read here on FT about the crackdown on Tupperware $1 GC purchasers. While I did buy 6 $1 GCs, fortunately I never clicked on a link in FT, always went from the MyPoints site.
So I was happy to get the following email this afternoon, where they both warn me about abusing my account and tell me that it is reinstated (which means that they must think that I didn't abuse my account, so why did they give me a warning?). Anyway, I'm cashing out to Hilton immediately!
[This message has been edited by Mehdron (edited 03-28-2003).]
My account was also suspended earlier this week. I called customer service who told me to email MOPS. Based on other account suspension reports on FT, I went ahead faxed them a copy of my drivers license before I heard back from them.
Then I read here on FT about the crackdown on Tupperware $1 GC purchasers. While I did buy 6 $1 GCs, fortunately I never clicked on a link in FT, always went from the MyPoints site.
So I was happy to get the following email this afternoon, where they both warn me about abusing my account and tell me that it is reinstated (which means that they must think that I didn't abuse my account, so why did they give me a warning?). Anyway, I'm cashing out to Hilton immediately!
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Dear Mehdron,
Thank you for contacting MyPoints Member Care. Your account has been reactivated. We are also writing in regards to recent activity on your account. Please note that per our Terms of Service, which you agreed to upon registration:
- Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com.
- MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this Agreement. Member understands and agrees
disabling of membership will result in Member's inability to redeem and/or earn Points. Member understands and agrees termination of membership will result in the cancellation of all of Member's Points.
- AT ANY TIME EITHER MEMBER OR MYPOINTS.COM MAY TERMINATE MEMBER'S MEMBERSHIP WITH OR WITHOUT CAUSE. MEMBER'S RIGHT TO USE MEMBER'S MEMBERSHIP IMMEDIATELY CEASES UPON TERMINATION AND MEMBER'S UNREDEEMED POINTS SHALL BE CANCELLED.
Attempting to earn Points in a way that abuses our offers may lead to your account becoming disabled. If you have questions regarding your account, please contact us at [email protected] .
Have a good weekend.
Best regards,
Albert C
MyPoints Member Care
</font>
Thank you for contacting MyPoints Member Care. Your account has been reactivated. We are also writing in regards to recent activity on your account. Please note that per our Terms of Service, which you agreed to upon registration:
- Member agrees not to abuse MyPoints privileges by conduct which is detrimental to the interests of MyPoints.com.
- MyPoints.com reserves the right to terminate or disable, at MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com believes such Member has violated or acted inconsistently with the rules of MyPoints or intent of this Agreement. Member understands and agrees
disabling of membership will result in Member's inability to redeem and/or earn Points. Member understands and agrees termination of membership will result in the cancellation of all of Member's Points.
- AT ANY TIME EITHER MEMBER OR MYPOINTS.COM MAY TERMINATE MEMBER'S MEMBERSHIP WITH OR WITHOUT CAUSE. MEMBER'S RIGHT TO USE MEMBER'S MEMBERSHIP IMMEDIATELY CEASES UPON TERMINATION AND MEMBER'S UNREDEEMED POINTS SHALL BE CANCELLED.
Attempting to earn Points in a way that abuses our offers may lead to your account becoming disabled. If you have questions regarding your account, please contact us at [email protected] .
Have a good weekend.
Best regards,
Albert C
MyPoints Member Care
</font>
Mar 28, 2003 | 8:36 pm
#32
Join Date: Feb 2003
Location: Sanford, ME
Posts: 70
I did the same thing that MEHDRON did, faxed my driver's license to MOPS@mypoints and asked to be reactivated. I also received the exact same message and warning. I don't know if I dare try to redeem my 6000 pts. for HHonors pts. That is when my account was disbled, right after trying to redeem my pts. The points did not transfer to HHonrs and are still in MYpoints. Any thoughts on this? Should I transfer them all at once, 1000 at a time over the next couple of weeks or just wait a while to do anything?
MEHDRON< please let me know how your transfer went.
MEHDRON< please let me know how your transfer went.
Mar 29, 2003 | 12:26 am
#33
Join Date: Aug 2001
Location: Texas USA
Posts: 454
After being disabled and then having my account re-activated, I immediately cashed out 7,000 MyPoints for Hilton Points. This morning I've noticed the transfer took. Whew!! I was holding my breath expecting to have my account disabled again. I'm very happy to see my account alive and well.
Mar 31, 2003 | 4:21 pm
#35
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,743
My wife and I had our accts. disabled about 10 days ago, right after she had redeemed 2 GC at Barnes & Noble. Last Sat. I copied my driver's license and faxed it to them. I had tried to call but was not allowed to talk to anyone in the "disabling dept" . They "don't take calls". Sunday I received this nice email:
Dear XXXX,
Thanks for contacting us again.
We would like to apologize for the fact that your concern has not yet
been resolved, and thank you for your patience. Don't worry, we have not
forgotten about you! Your personal Member Care Associate will be
contacting you soon concerning this matter.
Hope you are having a good weekend.
Best regards,
XXXXX,
MyPoints Member Care
So, I guess I have no other choice than waiting, huh? Or, cancelling our accts.
philemer
[This message has been edited by philemer (edited 03-31-2003).]
Dear XXXX,
Thanks for contacting us again.
We would like to apologize for the fact that your concern has not yet
been resolved, and thank you for your patience. Don't worry, we have not
forgotten about you! Your personal Member Care Associate will be
contacting you soon concerning this matter.
Hope you are having a good weekend.
Best regards,
XXXXX,
MyPoints Member Care
So, I guess I have no other choice than waiting, huh? Or, cancelling our accts.
philemer
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ethereality:
Anyone having better luck getting their accounts re-instated? I emailed mops last week, still no word.</font>
Anyone having better luck getting their accounts re-instated? I emailed mops last week, still no word.</font>
[This message has been edited by philemer (edited 03-31-2003).]
Mar 31, 2003 | 6:58 pm
#36
Join Date: Aug 2001
Location: DFW
Programs: AA EXP, HH Dia
Posts: 205
We were disabled by Mypoints and sent an email to MOPS about 10 days ago and faxed the drivers licenses today. Husband received an email reply from MOPS this evening. The reply stated the terms that have been mentioned here before about not abusing Mypoints and in all caps how they can disable and terminate accounts at will, etc. I couldn't tell from the email whether they reinstated the account or not... at the end of the email they were friendlier and hoped he had a nice weekend, and then ended the email with an offer for free gifts and a survey. The survey asked about our satisfaction with the quality, speed, and tone of our member service experience... no points for the survey though!
My husband's account was reactivated. My account not yet, though this was the account that they requested id for.
[This message has been edited by ddavis (edited 03-31-2003).]
My husband's account was reactivated. My account not yet, though this was the account that they requested id for.
[This message has been edited by ddavis (edited 03-31-2003).]
Mar 31, 2003 | 8:01 pm
#37
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,743
ddavis,
I just received the same reply letter. It says:
Thank you for contacting MyPoints Member Care. We are writing in regards
to recent activity on your account. Please note that per our Terms of
Service, which you agreed to upon registration:
- Member agrees not to abuse MyPoints privileges by conduct which is
detrimental to the interests of MyPoints.com.
- MyPoints.com reserves the right to terminate or disable, at
MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com
believes such Member has violated or acted inconsistently with the rules
of MyPoints or intent of this Agreement. Member understands and agrees
disabling of membership will result in Member's inability to redeem
and/or earn Points. Member understands and agrees termination of
membership will result in the cancellation of all of Member's Points.
- AT ANY TIME EITHER MEMBER OR MYPOINTS.COM MAY TERMINATE MEMBER'S
MEMBERSHIP WITH OR WITHOUT CAUSE. MEMBER'S RIGHT TO USE MEMBER'S
MEMBERSHIP IMMEDIATELY CEASES UPON TERMINATION AND MEMBER'S UNREDEEMED
POINTS SHALL BE CANCELLED.
Attempting to earn Points in a way that abuses our offers may lead to
your account becoming disabled. If you have questions regarding your
account, please contact us at [email protected] .
Hope you had a nice weekend.
Best regards,
Albert C
MyPoints Member Care
I thought that they had just canceled my account so I typed a nasty letter in reply. But before I sent sent it I thought I would check to see if my acct. was still disabled.
It has been reactivated. I'm so happy.
Any one else been given a reprieve?
I just received the same reply letter. It says:
Thank you for contacting MyPoints Member Care. We are writing in regards
to recent activity on your account. Please note that per our Terms of
Service, which you agreed to upon registration:
- Member agrees not to abuse MyPoints privileges by conduct which is
detrimental to the interests of MyPoints.com.
- MyPoints.com reserves the right to terminate or disable, at
MyPoints.com's sole discretion, any MyPoints membership if MyPoints.com
believes such Member has violated or acted inconsistently with the rules
of MyPoints or intent of this Agreement. Member understands and agrees
disabling of membership will result in Member's inability to redeem
and/or earn Points. Member understands and agrees termination of
membership will result in the cancellation of all of Member's Points.
- AT ANY TIME EITHER MEMBER OR MYPOINTS.COM MAY TERMINATE MEMBER'S
MEMBERSHIP WITH OR WITHOUT CAUSE. MEMBER'S RIGHT TO USE MEMBER'S
MEMBERSHIP IMMEDIATELY CEASES UPON TERMINATION AND MEMBER'S UNREDEEMED
POINTS SHALL BE CANCELLED.
Attempting to earn Points in a way that abuses our offers may lead to
your account becoming disabled. If you have questions regarding your
account, please contact us at [email protected] .
Hope you had a nice weekend.
Best regards,
Albert C
MyPoints Member Care
I thought that they had just canceled my account so I typed a nasty letter in reply. But before I sent sent it I thought I would check to see if my acct. was still disabled.
It has been reactivated. I'm so happy.
Any one else been given a reprieve?
Apr 1, 2003 | 6:08 pm
#38
In Memoriam
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
After being deactivated for a week with no notice, my account has just as myteriously been reactivated this afternoon. Never any communication from MyPoints.
Apr 1, 2003 | 6:27 pm
#39
Join Date: Oct 2002
Location: MSN
Programs: AA Plat thanks to FT; Hilton Silver VIP
Posts: 160
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by philemer:
Any one else been given a reprieve?
</font>
Any one else been given a reprieve?
</font>
Apr 1, 2003 | 6:35 pm
#40
Original Poster
Join Date: Jul 2000
Location: The Villages, Florida
Posts: 1,334
Just maybe they have to have a certain number of members in order to get sponsors/paid email ads. If they clip all of our wings and ground us, they might have less than a dozen members left. I am sure it was a huge number of us that were put in time out.
Apr 1, 2003 | 7:01 pm
#41
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,683
I'm trying to figure out why some folks were shut down. I've done the Amtrak offer and about 7 or 8 Tupperware offers. I've gotten a few points from other stuff but probably under 100 in total. I've not had any email or account shutdown.
Apr 1, 2003 | 9:51 pm
#42
Join Date: Nov 2002
Location: Boston, MA
Programs: AA PlatPro (Lifetime Gold), Marriott Titanium (Lifetime Platinum), HH Gold
Posts: 280
i am still disabled despite a phone call and 2 e-mails... each time they've said it was a technical issue and would be back up in 24 hours. ha!
the only "questionable" offer i even took part in was the tupperware one. sheesh.
the only "questionable" offer i even took part in was the tupperware one. sheesh.
Apr 4, 2003 | 2:03 pm
#44
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,228
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fscher:
If they clip all of our wings and ground us, they might have less than a dozen members left.</font>
If they clip all of our wings and ground us, they might have less than a dozen members left.</font>
Apr 7, 2003 | 6:27 pm
#45
Suspended
Join Date: Jul 2002
Location: Los Angeles, CA
Programs: United Premier, American Airlines
Posts: 896
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by SMessier:
One email (and a tracking # later) I am still waiting and my account remains disabled. (I bought 3 $1 certs.) </font>
One email (and a tracking # later) I am still waiting and my account remains disabled. (I bought 3 $1 certs.) </font>
"Your account has been disabled because you have participated in a type of purchase fraud.
NOTE: Points are not awarded on purchases of gift cards or gift certificates from MyPoints shopping merchants."
They also included a bunch of stuff accusing me of doing all sorts of "fraud." That really rubbed me the wrong way, and I've written them back a strong reply.
I think they should be sued. I didn't tamper with any of their system, but just made small purchases that they didn't like. Is that "fraud?" I'm also trying to determine what they mean by saying I committed "a type of purchase fraud." I've looked up the term "purchase fraud" and it seems to have to deal with things like submitting phoney invoices for payment, etc. They're really stretching things by claiming the valid purchase of $1 Tupperware gift certificates is purchase fraud.
Anyway, being ripped-off of $100 in points hardly bothers me (I make enough money), but being treated like I committed murder sure does. So be careful, the MyPoints police are out there.
[This message has been edited by burgerwars (edited 04-07-2003).]