E-Rewards - where is my $$$$$$$$$
Mar 31, 2003, 4:48 am
#1
Moderator, Argentina and FlyerTalk Evangelist
Original Poster
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,681
E-Rewards - where is my $$$$$$$$$
Maybe its cause English is not my first language... but... didnt we have through the end of the day TODAY to clean out our E-rewards accounts..???
I tried to do that today and found that my balance was already reduced by 75% !!!!! I just sent them an email about this..... lets see what they respond. Anybody else come across this..???
Thanks.
I tried to do that today and found that my balance was already reduced by 75% !!!!! I just sent them an email about this..... lets see what they respond. Anybody else come across this..???
Thanks.
Mar 31, 2003, 5:46 am
#3
Join Date: Feb 2003
Posts: 71
Just checked and my account has been reduced by 75% as well. The point is that I already reedemed my 2002 money and all that was left in my account were erewards earned in 2003.
Is the year Jan-Dec and then you have until end of march to reedem or is it Apr-Mar?
Is the year Jan-Dec and then you have until end of march to reedem or is it Apr-Mar?
Mar 31, 2003, 6:17 am
#4
Join Date: May 2001
Location: NYC
Posts: 319
I can't believe it!!
Our accounts have been reduced too.
I was waiting till the last minute, hoping for that one email that would bring my account up to the next reward level.
Now what? I have heard that e-rewards are not very responsive. Does anyone have a telephone number for them.
Thanks
Our accounts have been reduced too.
I was waiting till the last minute, hoping for that one email that would bring my account up to the next reward level.Now what? I have heard that e-rewards are not very responsive. Does anyone have a telephone number for them.
Thanks
Mar 31, 2003, 6:31 am
#7
Join Date: Apr 2001
Programs: Marriott Titanium; Hilton Diamond; United Silver
Posts: 114
Same thing happened to my balance. I tried to call the number and just got a recording to leave a telephone number. I am overseas at the moment. Probably won't get a call back.
I'll watch this thread to see if anyone's situation is resolved.
I'll watch this thread to see if anyone's situation is resolved.
Mar 31, 2003, 7:23 am
#8
Join Date: Nov 2002
Location: Port Angeles, WA, USA Unwanted by AS, Hilton-Diamond, Starwood Platnum
Posts: 758
All of my left over points from last year have been removed.
My wife's account which she didn't start until January 1 has had a substantial % of her points removed.
Who ever did the automatic programing on this has messed up big time.
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"A day without Points/Miles is like a day without SUNSHINE"
My wife's account which she didn't start until January 1 has had a substantial % of her points removed.
Who ever did the automatic programing on this has messed up big time.
------------------
"A day without Points/Miles is like a day without SUNSHINE"
Mar 31, 2003, 7:33 am
#10
Moderator, Argentina and FlyerTalk Evangelist
Original Poster
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,681
I was doing exactly what was posted above, waiting until the last minute to top off the account.
Im also very pissed off by the fact they didnt even send you a reminder email about the expiring points... it looks like they are just trying to sneak away with getting us to read all their stuff for free.
Im also very pissed off by the fact they didnt even send you a reminder email about the expiring points... it looks like they are just trying to sneak away with getting us to read all their stuff for free.
Mar 31, 2003, 7:52 am
#12
Join Date: Jul 2002
Location: CID
Programs: AA LT Gold, UA, DL, AS, HH Silver, PC Gold
Posts: 74
I earned ~$56 last year & cashed in $50 for the AA reward (btw the 2500 bonus miles just posted this wkend). Overnite my $15 balance (mostly from this year) has dropped to $7!!!!
If anyone has luck w/ CS pls advise.
If anyone has luck w/ CS pls advise.
Mar 31, 2003, 7:53 am
#13
Join Date: May 2001
Location: NYC
Posts: 319
I was just on the E-Rewads site reading their
policy on the expiration of e-reward currency.
It clearly states that,
"All e-Rewards Currency earned in a calendar year must be redeemed March 31 of the following calendar year." In my opinion this wording includes the date of March 31. Otherwise it would have been worded 'before March 31st.
This clearly has to be a system glitch. Let's hope they fix it by the end of the day, so we can all redeem our e-rewards currency ASAP
I have copied their rules below.
8) Expiration of e-Rewards Currency
All e-Rewards Currency earned from Member’s enrollment date until December 31, 2001, must be redeemed by March 31, 2002.
Beginning January 1, 2002, Member will earn e-Rewards Currency on an annual basis corresponding to the calendar year.
All e-Rewards Currency earned in a calendar year must be redeemed March 31 of the following calendar year. (Example: e-Rewards Currency earned on November 15, 2002, must be redeemed by March 31, 2003.)
Subject to subsection (e) below, after March 31 of a given year, any e-Rewards Currency in a Member’s account earned in the prior calendar year will expire, and will be removed from the Member’s account. (Example: e-Rewards Currency earned on July 24, 2003, will expire on March 31, 2004.)
Notwithstanding the foregoing, the e-Rewards Service will automatically roll over 25% of Member’s e-Rewards Currency account balance from a prior calendar year (as it stands immediately prior to midnight of March 31) into Member’s e-Rewards Currency account balance for the current calendar year. (Example: At midnight of March 31, 2002, Member has $100 of unredeemed e-Rewards Currency earned in calendar year 2001, and $25 of unredeemed e-Rewards Currency earned in calendar year 2002, for a total account balance of $125 in e-Rewards Currency. On the morning of April 1, 2002, Member will have a total account balance of $50 in e-Rewards Currency: $25 from calendar year 2002, and $25 (25% of $100) rolled over from calendar year 2001.)
9) Proprietary Rights to Content
policy on the expiration of e-reward currency.
It clearly states that,
"All e-Rewards Currency earned in a calendar year must be redeemed March 31 of the following calendar year." In my opinion this wording includes the date of March 31. Otherwise it would have been worded 'before March 31st.
This clearly has to be a system glitch. Let's hope they fix it by the end of the day, so we can all redeem our e-rewards currency ASAP
I have copied their rules below.
8) Expiration of e-Rewards Currency
All e-Rewards Currency earned from Member’s enrollment date until December 31, 2001, must be redeemed by March 31, 2002.
Beginning January 1, 2002, Member will earn e-Rewards Currency on an annual basis corresponding to the calendar year.
All e-Rewards Currency earned in a calendar year must be redeemed March 31 of the following calendar year. (Example: e-Rewards Currency earned on November 15, 2002, must be redeemed by March 31, 2003.)
Subject to subsection (e) below, after March 31 of a given year, any e-Rewards Currency in a Member’s account earned in the prior calendar year will expire, and will be removed from the Member’s account. (Example: e-Rewards Currency earned on July 24, 2003, will expire on March 31, 2004.)
Notwithstanding the foregoing, the e-Rewards Service will automatically roll over 25% of Member’s e-Rewards Currency account balance from a prior calendar year (as it stands immediately prior to midnight of March 31) into Member’s e-Rewards Currency account balance for the current calendar year. (Example: At midnight of March 31, 2002, Member has $100 of unredeemed e-Rewards Currency earned in calendar year 2001, and $25 of unredeemed e-Rewards Currency earned in calendar year 2002, for a total account balance of $125 in e-Rewards Currency. On the morning of April 1, 2002, Member will have a total account balance of $50 in e-Rewards Currency: $25 from calendar year 2002, and $25 (25% of $100) rolled over from calendar year 2001.)
9) Proprietary Rights to Content
Mar 31, 2003, 8:22 am
#14
Join Date: Nov 2001
Location: RDU
Posts: 2,264
This company is awful at returning e-mails, so don't expect that to happen anytime soon. The only luck I've had in the past was calling the number (which I think is the marketing department), and asking them to have customer service call me.
