<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Subj:Re: Your Recent Stockback Purchase
Date:2/27/2002 2:59:50 PM Eastern Standard Time
From:[email protected]
To:
Sent from the Internet

Dear xxxxxx,

Thank you for your patience while I have been researching this matter and I apologize for any inconvenience this may have caused for you.

After researching this matter I was not able find any record of this transaction in our database or in the merchant affiliate records. Keep in mind that if a coupon was used or if the order was completed over the phone or an excluded item was purchased, the retailer will deem the purchase as a non-affiliate purchase and will not award Stockback rewards for it. Also, it is important to understand that Stockback will not receive commissions if our members don't receive their credits.

If you are certain that your order was a qualifying purchase, I would suggest you contact their customer service and ask for their affiliate marketing manager to find out why their technology has not read it as one stemming from Stockback.

I know this is not the answer you wanted to hear but please contact me if you should learn that there was a mistake.

Sincerely,

Andrew S.
Stockback Customer Service

Subj: Re: Account Inquiries
Date: 2/20/2002 5:43:14 PM Eastern Standard Time
From:
To: [email protected]

I originated the order while logged in through Stockback. I followed all the links/directions. Therefore, I expect to get retroactive credit.

Thanks
-----------------


Subj:RE: Account Inquiries
Date:2/20/2002 5:30:54 PM Eastern Standard Time
From:[email protected]
To:
Sent from the Internet

Dear xxxxxxxxx,

Thank you for providing me with your order details and I apologize for any inconvenience this may have caused.

Regarding your purchase, I was unable to locate it in our records or in the merchants records. Essentially, this order has not been recognized by the merchant as an affiliate order, which means it was not read as one stemming from Stockback. Keep in mind that if you accessed the merchants site properly via Stockback and used a coupon, clicked on another promotion, left the site for any reason, or couldn't complete the transaction online, the electronic code you generated accessing the merchants site via Stockback will be lost and the order will be dropped. Merchants will only award one promotion at a time.

However, I would like to try and get you credits for this purchase so I have forwarded this information to the merchant requesting they allocate our commission so we can then award you. Their policy is to review all order discrepancies at the end of the month and then contact us after they complete their investigation.

I will certainly contact you once I hear from them which should be during the latter part of the first week of the following month.

Again, I apologize for any inconvenience this may have caused but I thank you for your patience and understanding.

Sincerely,

Andrew S.
Stockback Customer Service

-----Original Message-----
From: [mailto:[email protected]]
Sent: Wednesday, February 20, 2002 2:50 PM
To: services
Subject: Account Inquiries


I did not receive credit for the following purchase made through stockback. There was a 15% rebate at the time. Please credit:

Subj: Your Hallmark order confirmation - WEB13656xxx
Date: 2/4/2002 10:17:26 AM Eastern Standard Time
From: [email protected]
To: [email protected]
Sent from the Internet (Details)

Dear xxxxxx,

Thank you for shopping at Hallmark. Here's a recap of your order according to our records:

Order Number: WEB1365xxxx
Order Date: 02/04/2002
Total Order Amount: $100.95

If you need more information, click here to use our self-help:
http://help.ecards.hallmark.com/cgi-bin/rightnow/
or click the Customer Service link on Hallmark.com.

***************
If you placed your order on Hallmark.com and would like to check the status, go to Hallmark.com and click the "Order Status" link.

If you are a Hallmark.com member, enter your username and password, click on "get previous orders," and then click the order number.

If you are not a member, first enter the order number and your e-mail address, then click "order status."

If you placed your order by phone, or would simply prefer to call to check your order status, you can call us at 1-800-Hallmark (1-800-425-5627). It will help if you have your order number handy. We are open Monday through Friday 8 am - 7 pm, Saturday 9 am - 7 pm and we are closed on Sunday.

***************

Don't forget to visit Hallmark.com whenever you need great gifts for everyone on your list. You'll find gourmet desserts, Hallmark collectibles, cards and more. And fresh-cut Hallmark Flowers add beauty to any occasion, in any season. Be sure to visit us often to see our newest products and special offers.

Need a great gift at the very last minute? Attach a Gift Wish Certificate to an e-card, and your recipient can redeem it for gift certificates from over 300 stores, restaurants and services. It's fast and it's easy, and it's only at Hallmark.com.
http://www.hallmark.com


Sincerely,
Jody Ellis
The Hallmark Team </font>

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Beckles:
You need to take this up with Stockback.
</font>