Cancellation email
Oct 10, 2022 | 10:39 am
#1
Original Poster
Join Date: Jan 2022
Posts: 13
Cancellation email
Hello,
On average when do Ryanair send out the notification email of a cancelled flight? My flight was cancelled 6 months ago but I still have not received the email, and without this I cannot book on to an alternative. My worry is that the flights we need will sell out before I get the email as we want to travel Christmas Eve and return on NYE. We also had exit row seats booked but the chances of getting them get slimmer by the day!
On average when do Ryanair send out the notification email of a cancelled flight? My flight was cancelled 6 months ago but I still have not received the email, and without this I cannot book on to an alternative. My worry is that the flights we need will sell out before I get the email as we want to travel Christmas Eve and return on NYE. We also had exit row seats booked but the chances of getting them get slimmer by the day!
Oct 10, 2022 | 9:28 pm
#2
Join Date: Sep 2015
Posts: 83
It's possible that Ryanair has marked the flight as cancelled and you just didn't receive the email. Do you see the cancellation notice when logging into your PNR on Ryanair's website? If you do, you can already change/refund the flight. If you don't, you have to wait until Ryanair marks your flight as cancelled before you can do anything. (The e-mail should arrive within a few hours of Ryanair marking the flight as cancelled).
Oct 11, 2022 | 2:00 am
#4
Original Poster
Join Date: Jan 2022
Posts: 13
When I log in to my account, the flight is marked as cancelled in capital letters and highlighted in red. You cannot book the flight anymore on the website. And when you want to live chat, the bot that you must get past first also confirmed the flight is cancelled. It is definitely cancelled, and has been for a long time! However without the email I cannot change the flight, it is so frustrating!
Oct 12, 2022 | 2:19 am
#6
Original Poster
Join Date: Jan 2022
Posts: 13
Thanks for your reply and I wish that was true in my case. I have tried webchat 3 times over the last few months and in typical Ryanair customer services fashion, they refuse to do anything without the email - but also will not tell me when I should get it......
Oct 15, 2022 | 1:18 pm
#8
Ambassador: The British Airways Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 17,035
It is always a good idea to get transcripts of these discussions, they may come in handy should you need to enforce your UK261 rights. If Ryanair have cancelled your flights you are entitled to rebooking at no additional cost to you. If Ryanair are unable to reroute you on the same dates then they are on the hook to cover the cost of flights on an alternative carrier.