Originally Posted by
WB72
Thanks for your reply and I wish that was true in my case. I have tried webchat 3 times over the last few months and in typical Ryanair customer services fashion, they refuse to do anything without the email - but also will not tell me when I should get it......
It is always a good idea to get transcripts of these discussions, they may come in handy should you need to enforce your UK261 rights. If Ryanair have cancelled your flights you are entitled to rebooking at no additional cost to you. If Ryanair are unable to reroute you on the same dates then they are on the hook to cover the cost of flights on an alternative carrier.