Incorrect info on Ryanair app for checkin
Aug 9, 2022 | 2:35 pm
#1
Original Poster
Join Date: May 2000
Location: Zichron Yakov, Israel
Programs: BA Silver
Posts: 842
Incorrect info on Ryanair app for checkin
Noticed two glaring inaccuracies for checkin for flight from TLV-NAP on Ryanair today.
First the app asked for Covid entry paperwork for Italy. But Italy hasnt required covid paperwork since June 1.
Second, the app prominently shows the flight checkin at Terminal 3, which makes no sense since LCCs almost always have checkin at Terminal 1 in TLV. Also the TLV airport website listed the flight as T1. So after a chat with a representative through the app they answered as follows:
1. We dont know what terminal the flight is at, here's the phone number for TLV airport, you should call them.
2. We dont know what covid paperwork you need, go to the country info links for each country and see what they say.
A truly LCC experience.
First the app asked for Covid entry paperwork for Italy. But Italy hasnt required covid paperwork since June 1.
Second, the app prominently shows the flight checkin at Terminal 3, which makes no sense since LCCs almost always have checkin at Terminal 1 in TLV. Also the TLV airport website listed the flight as T1. So after a chat with a representative through the app they answered as follows:
1. We dont know what terminal the flight is at, here's the phone number for TLV airport, you should call them.
2. We dont know what covid paperwork you need, go to the country info links for each country and see what they say.
A truly LCC experience.
