I thought it would be useful to start a thread to help others on here. They are very slick at brushing you off and so sharing tips could save people a lot of time I thought. Here is my example. I was flying with them Monday night from Cork to Edinburgh. Flight delayed and delayed about 3. 5 hrs to a 1 45 am departure . Got to Edinburgh around 3 am.

Got an email next day telling me the flight was delayed !!! really how would I have not known that already.

The email states I can rebook for free onto another flight or talk to their ground staff. Yeah right good luck with at that tme of day.

Then they send me this :Dear Mr X
We sincerely apologise for the delay of your flight FR3739, from Cork to Edinburgh on the 18-07-2022. Be assured that we have made all reasonable efforts to prevent and reduce the flight delay, and understand the inconvenience it may have caused. If you have travel insurance and would like to make a claim with your insurance company, we have attached a PDF document as proof of delay. For more information on delays visit our Frequently Asked Questions
We again apologise for the delay of your flight.
Sincerely Ryanair Customer Services.

So I go to their website and register a claim and get a reference number back in minutes.

Then today Friday I get an standard copy and paste email saying the reason for the delay is out of their control so go take a hike.

They simply blame Edinburgh airport. They offered zero support to anyone at Cork and obviously are fully prepared with the get rid of you quick emails to stop claims.


Dear Customer,

We refer to your correspondence dated 19 July 2022.

Following a review of your claim, we regret to advise that no liability to compensation arises under the EU261 regulation, as your flight was delayed due to handling delays/shortage of personnel of Edimburgh airport, outside Ryanair�s control.

If you are unhappy with our decision, you can take your complaint to your local Alternative Dispute Resolution (ADR) body, details of which can be found in our help centre page on our website.

Yours sincerely,

Ryanair Customer Service

I however understand they have a duty of care they failed at every step to provide.

Hopefully the better informed amongst FT will offer their insights to this.

Ideally these answers can help people understand the pitfalls and options open to them when stuff like this happens.

Update I am filing a clain with https://www.euclaim.com/ and will advise on the process

Just commenting to wish you look and to say I hope you keep updating. I'm at the beginning of a similar process with Ryanair and am interested to see if I can learn anything from how you get on.

I didn't think they would handle this case. I filled in the details and got the following: