Can anyone tell me HOW CAN I REACH A PERSON AT AEROFLOT USA OFFICE!!!


I purchase the ticket in United States on Oct 21st and after I submitted my payment a information bar showed me that I can cancel my ticket within 24 hours with 100% refund if I purchase the ticket in U.S.. Because of a time mistake on my schedule, I cancelled my original ticket WITHIN 24 hours and made a new reservation. When I cancelled my ticket, everything went well, the customer service told me that I will recive a 100% refund in 30 days. But what I got on Nov 6th is only the tax back. Where the rest of my money?! I call the customer several times, every time I got a different answer!!! First, a lady told me that there maybe some mistake in processing my refund and I should get my 100% refund by sending a claim email to the customer service. I did, but the customer service simply just reply that I need to cancel my ticket within 24 hours in U.S.. So I called again, one man told me that I have to call the NYC office to claim the rest of my money back. But I can never reach NYC office via the number given on the aeroflot website. Then I called the third time, another man told me I should visit NYC office in person!!! I live in Ohio. I won't travel 500+ miles away to cancel my ticket. I called the number in LA, in D.C., too, but it never came to one man answer my phone call. Please, tell me what to do to get my entire $1300 back?

http://www.aeroflot.ru/cms/en/about/NYC

of course I called. Can you reach them by the number on that website?

I can't help with your exact Aeroflot issue. But, I would recommend that if you don't get the refund VERY soon, you file a dispute with your credit card company. You need to file within 60 days of your purchase, so your time is quickly running out. Your credit card company may end up being the only way to get your $1,300 back. You'll need to show them the T&Cs that state 24 hours cancellation policy, proof that you cancelled in that time period, and let them investigate. If you are able to provide them both those items, you should be ok. If you wait past 60 days, you'll have no method of recourse left (other than small claims or similar)

Good luck.

Have you tried emailing SU Open line (openline _at_ aeroflot.ru)?
Also CC saveliev-info _at_ aeroflot.ru; this is their CEO office email, might speed-up your request a tad.