It’s called vomit fraud. And it could make your Uber trip really expensive
Jul 22, 2018, 10:55 pm
#1
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
It’s called vomit fraud. And it could make your Uber trip really expensive
The next time you use Uber, check your bill. The trip could turn out to be expensive — not just for the distance but for a type of fraud that is on the rise.
It’s called “vomit fraud,” a scam repeatedly denounced in social networks yet still taking place around the world....
It’s called “vomit fraud,” a scam repeatedly denounced in social networks yet still taking place around the world....
Jul 24, 2018, 5:42 pm
#2
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
Also, the cleaning fee is really inadequate. It cost me $150 to get my car cleaned the one time someone did throw up. That doesn't count the time it took me to take it to get detailed and then to pick it up the next day, or the fact that after it happened I had to quit for the night. I think it should be higher.
Jul 25, 2018, 12:32 pm
#3
Join Date: Nov 1999
Location: Tucson, AZ USA
Programs: DL-Platinum / AS-PlatPro / Hyatt - Glob / Hilton-Diamond
Posts: 1,573
Uber really needs to screen potential drivers better as stuff like this seems to be on the rise. Though I would think a given driver could only pull this off a few times before Uber catching on.
And note that the fraud goes both ways. I've never have filed such a claim, but have friends who have (not drivers that I made friends with, but long term friends who became drivers). Two of them have been burned by having legit claims clawed back after the rider denied ever getting sick in their car.
The article suggests that Uber Support is too driver biased; that riders have to contact Support multiple times to get a false charge reversed.
The reality is that is how Uber "Support" works. They're not biased towards the drivers nor the riders. IMHO, their job is not to "support" either side, it is to "deflect" the issue until the complainer gives up and goes away.
Having to go back-n-forth multiple times (each time communicating with a different agent) to resolve anything is standard practice for both drivers and riders.
And note that the fraud goes both ways. I've never have filed such a claim, but have friends who have (not drivers that I made friends with, but long term friends who became drivers). Two of them have been burned by having legit claims clawed back after the rider denied ever getting sick in their car.
The article suggests that Uber Support is too driver biased; that riders have to contact Support multiple times to get a false charge reversed.
The reality is that is how Uber "Support" works. They're not biased towards the drivers nor the riders. IMHO, their job is not to "support" either side, it is to "deflect" the issue until the complainer gives up and goes away.
Having to go back-n-forth multiple times (each time communicating with a different agent) to resolve anything is standard practice for both drivers and riders.