e-mail contact for Uber?

Old Oct 23, 17, 12:19 pm
  #1  
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e-mail contact for Uber?

I sure can't find a way to contact them other than their frequently asked questions.

I want to block a driver - the other night I had to take a taxi because he was next in the cue and every time I cancelled him he would be next up.

He was ride shopping and cancelled me as a no-show even though I was at the designated airport location. We then had some very strong words so I don't want to see him again.

I got charged $5......

I want to block him from coming up again for my rides.
dilbertsdaddy is offline  
Old Oct 23, 17, 12:31 pm
  #2  
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Complain about the no show fee and include the block request in that. You will see the $5 credit as well.

Also try Twitter as that is monitored pretty much 24/7.
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Old Oct 23, 17, 2:43 pm
  #3  
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Originally Posted by dilbertsdaddy View Post
I sure can't find a way to contact them other than their frequently asked questions.

I want to block a driver - the other night I had to take a taxi because he was next in the cue and every time I cancelled him he would be next up.

He was ride shopping and cancelled me as a no-show even though I was at the designated airport location. We then had some very strong words so I don't want to see him again.

I got charged $5......

I want to block him from coming up again for my rides.
+1 on starting within the Uber platform. Click on past rides, then follow the menus to file the appropriate complaints about the no-show fee and driver issues. (The menu options change all the time, but I've been able to do this all in-app.) Unfortunately, sometimes it takes a whole string of emails to find someone who actually reads your complaint and sends the right form letter.

Originally Posted by Often1 View Post
Complain about the no show fee and include the block request in that. You will see the $5 credit as well.

Also try Twitter as that is monitored pretty much 24/7.
Has the Twitter team been able to help you with things in the past? If so, may I ask what types of issues?
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Old Oct 23, 17, 5:49 pm
  #4  
 
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The Twitter team will reach out to gather your info, then your complaint will simply be dumped off at the first available person to send you a form letter. Their Twitter team exists to make it look like they're helping.
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