Uber/Lyft, AirBnB/VRBO and corp travel policies
#16
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Our company (financial services, couple thousand employees) has a corporate account with Uber, and we're expected to use it when available. It's a choice on the app, direct bills to the company. Don't even have to file it in our expense reports.
#17
Join Date: Feb 2013
Programs: Marriott Titanium, National EE
Posts: 538
Also I feel there is often the company policy and what people in general do, and they are not always aligned. My company requires all hotel/car rental to be booked through Concur, and require us to take taxi. There is even a limit on how far we can go with our personal car for a trip. However people book outside Concur and take Uber/Lyft all the time. The one thing I've never heard anyone do is Airbnb, we want the point and status lol
#18
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
I have to explain why I have not booked the hotel through Concur.
#19
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
coloneltigh, airbnb 'sold' itself to Concur.. airbnb/etc attempt aggressive growth
re uber, blacklane lets one book airport transfers and uses 'limo' companies
as mentioned Concur more about policy than value
re uber, blacklane lets one book airport transfers and uses 'limo' companies
as mentioned Concur more about policy than value
#20
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
For the majority of a corporation's travellers, Concur delivers the beancounters both policy and value.
By forcing employees to book lower-priced hotels and lower-priced flights Concur keeps the beancounters happy.
Now certainly, an industrious employee might be able to find cheaper hotel options than the Hilton Garden Inn that concur might serve up, but those would be a small percentage of the overall travellers.
By forcing employees to book lower-priced hotels and lower-priced flights Concur keeps the beancounters happy.
Now certainly, an industrious employee might be able to find cheaper hotel options than the Hilton Garden Inn that concur might serve up, but those would be a small percentage of the overall travellers.
#21
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
Had a bit of fun with my expense report this morning - On a recent business trip the city was Uber-less and the taxis were all busy so I used my Car2Go account to grab a car.
Total charges were $6.74 USD. Couldn't decide whether it went in the Concur expense system as "Taxi/Subway/Limo/Train" or "Rental Car."
In the end I chose "Rental Car."
At $6.74 it was probably the lowest rental car booking the system has ever seen.
Total charges were $6.74 USD. Couldn't decide whether it went in the Concur expense system as "Taxi/Subway/Limo/Train" or "Rental Car."
In the end I chose "Rental Car."
At $6.74 it was probably the lowest rental car booking the system has ever seen.
#23
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
Had a bit of fun with my expense report this morning - On a recent business trip the city was Uber-less and the taxis were all busy so I used my Car2Go account to grab a car.
Total charges were $6.74 USD. Couldn't decide whether it went in the Concur expense system as "Taxi/Subway/Limo/Train" or "Rental Car."
In the end I chose "Rental Car."
At $6.74 it was probably the lowest rental car booking the system has ever seen.
Total charges were $6.74 USD. Couldn't decide whether it went in the Concur expense system as "Taxi/Subway/Limo/Train" or "Rental Car."
In the end I chose "Rental Car."
At $6.74 it was probably the lowest rental car booking the system has ever seen.
Best part was that I had bid for 2 rooms, one for me, and one for a relative who was going to show up and meet me there, and we were going golfing for the weekend after that. So my receipt was for $7.40, and I asked for 50%, or $3.70.
My CFO was so stunned that she immediately exempted me from every policy about using our corporate travel agency.
Fun times back then.
#24
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
When I've worked for larger companies that showed the airline discount directly in the fare being purchased, you *had* to use the corporate portal to get it: there was no way to just get the code and run it through AA.com or whatever. (Or, if there was, the code was well-hidden enough that people didn't directly know it.)
I figure if I'm ever asked to explain it, I'll just say "I booked outside of Concur to save us a ton of money." (To date, nobody has ever asked and I'm not even sure who *would* ever ask. I basically control my own division's budget, so if I go hogwild on travel I'm only shooting myself in the foot.) My choice of hotels is almost always well below our typical corp rate at the highest-level hotels we're regularly permitted to book.
#25
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
I could likely save a few dollars by booking those properties direct, but I would never save "a ton of money" - I would certainly never save enough to cause the company beancounters to start allowing exemptions to Concur on a case-by-case basis.
#26
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
I think that's probably the key difference - In my case and, I suspect, many others, the hotels Concur selects as in-policy in a given city are Hampton Inns, Hilton Garden Inn, Fairfield Inns and their like.
I could likely save a few dollars by booking those properties direct, but I would never save "a ton of money" - I would certainly never save enough to cause the company beancounters to start allowing exemptions to Concur on a case-by-case basis.
I could likely save a few dollars by booking those properties direct, but I would never save "a ton of money" - I would certainly never save enough to cause the company beancounters to start allowing exemptions to Concur on a case-by-case basis.
There's also a double-whammy that a few bucks in bogus fees are tacked on by the travel agency when we book via Concur. So even if I'm just getting an equal rate (as I am with simple domestic airfares in most cases), Concur is worse. On international it sometimes comes out a *lot* worse - I had a trip earlier this year that Concur priced at $6,500 no matter how I tried to build it: United.com directly was $2,800. The flights involved some discounted-business class fare buckets, which is what our travel policy permits, but Concur seemed to only show the full-J fares.