Overcharged by Uber
#1
Suspended
Original Poster
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Overcharged by Uber
Took an UberX to the airport, 13 miles from home. Simple highway route. Got charged almost twice the amount and the map shows some "spaghetti" going back from the airport into Boston.
My hunch is: fraud by driver.
How do I get my money back? Clicking on "fare review" brings up some lame Q&A that doesn't help a bit.
My hunch is: fraud by driver.
How do I get my money back? Clicking on "fare review" brings up some lame Q&A that doesn't help a bit.
#2
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
In Boston, the rate that you are quoted isn't the actual rate you should pay.
It seems like you just had a ride on the Pike through the city, and that the driver didn't end the trip when dropping you off and instead drove back towards Downtown with your trip still in progress.
The Q+A should help you get the money back (it's annoying but it works), and if you want you can probably have the driver get a call from Uber HQ.
It seems like you just had a ride on the Pike through the city, and that the driver didn't end the trip when dropping you off and instead drove back towards Downtown with your trip still in progress.
The Q+A should help you get the money back (it's annoying but it works), and if you want you can probably have the driver get a call from Uber HQ.
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,540
I've had some asian Uber rides that were charged too high. Mostly these were when the Uber was waiting. Wait time is $2.75 an hour, and instead was charged for a 40 mile trip, instead of 7 miles. A quick note usually gets it corrected. Seemed it was a gps glitch.
Last edited by Jaimito Cartero; Aug 27, 2016 at 2:25 am
#5
Suspended
Original Poster
Join Date: Aug 2005
Location: BOS
Posts: 15,027
In Boston, the rate that you are quoted isn't the actual rate you should pay.
It seems like you just had a ride on the Pike through the city, and that the driver didn't end the trip when dropping you off and instead drove back towards Downtown with your trip still in progress.
It seems like you just had a ride on the Pike through the city, and that the driver didn't end the trip when dropping you off and instead drove back towards Downtown with your trip still in progress.
This whole: "pay upfront whatever happens" is a joke.
#6
Join Date: Jul 2016
Location: Perth, AU (PER)
Programs: Qantas FF
Posts: 42
Uber's support team is *incredibly* responsive for all types of issues, including these.
Just get in touch with them and I am fairly confident they'll fix it up. I believe there is a link for it in the e-mail you get, to open a case about the trip specifically.. otherwise: https://help.uber.com/
Just get in touch with them and I am fairly confident they'll fix it up. I believe there is a link for it in the e-mail you get, to open a case about the trip specifically.. otherwise: https://help.uber.com/
#7
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
That just shows you Uber is an immature technology. It shouldn't rely on a driver pushing a "trip finished" button. Either the trip auto-terminates because the GPS has determined you are at your location, or the user should terminate the trip at destination by paying.
This whole: "pay upfront whatever happens" is a joke.
This whole: "pay upfront whatever happens" is a joke.
That driver definitely knows how to end the trip properly.
#9
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
That just shows you Uber is an immature technology. It shouldn't rely on a driver pushing a "trip finished" button. Either the trip auto-terminates because the GPS has determined you are at your location, or the user should terminate the trip at destination by paying.
This whole: "pay upfront whatever happens" is a joke.
This whole: "pay upfront whatever happens" is a joke.
When the trip ends, the driver evaluation screen ought to pop up within 10-15 seconds. If that doesn't happen, the driver hasn't ended the trip.
But, as others note, OP is complaining here because there is a simple solution which he won't use. Uber deals with these things in short order. Something simple like this will likely result in a credit for the entire trip in < 1 hour. The Q&A are there so that the software can figure out how to route the complaint.
#10
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,626
I've had just a very few trips run sour, including once with the OP's scenario, and UBER fixes things very quickly. Ironically, my first issue was in Paris, so now the subject line of any inquiry reply is in French.
#11
Join Date: Jul 2011
Location: North America
Posts: 2,265
This is probably the least likely scenario.
Question: In the Uber receipt you received, is your drop-off location and time accurate? If it is, then the issue has nothing to do with the driver. If it isn't, then we can assume otherwise.
To get in touch with Uber Support, select any of the silly support options such as Route Feedback > My Driver Took a Poor Route and get the convo going. Most likely you will receive a fare adjustment without having to send in a follow-up.
Question: In the Uber receipt you received, is your drop-off location and time accurate? If it is, then the issue has nothing to do with the driver. If it isn't, then we can assume otherwise.
To get in touch with Uber Support, select any of the silly support options such as Route Feedback > My Driver Took a Poor Route and get the convo going. Most likely you will receive a fare adjustment without having to send in a follow-up.
#12
Suspended
Original Poster
Join Date: Aug 2005
Location: BOS
Posts: 15,027
So, it's 24 hours later and no reply from Uber yet.
Edt to add: just received a reply. Uber blames it on the driver and refunds me part of the fare.
Edt to add: just received a reply. Uber blames it on the driver and refunds me part of the fare.
Last edited by Dieuwer; Aug 27, 2016 at 4:56 pm
#13
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,640
That just shows you Uber is an immature technology. It shouldn't rely on a driver pushing a "trip finished" button. Either the trip auto-terminates because the GPS has determined you are at your location, or the user should terminate the trip at destination by paying.
This whole: "pay upfront whatever happens" is a joke.
This whole: "pay upfront whatever happens" is a joke.
Uber's support team is *incredibly* responsive for all types of issues, including these.
Just get in touch with them and I am fairly confident they'll fix it up. I believe there is a link for it in the e-mail you get, to open a case about the trip specifically.. otherwise: https://help.uber.com/
Just get in touch with them and I am fairly confident they'll fix it up. I believe there is a link for it in the e-mail you get, to open a case about the trip specifically.. otherwise: https://help.uber.com/
#14
Join Date: Nov 2012
Location: SJC
Programs: UA 1MM
Posts: 262
Sure, they're responsive, with irrelevant form letters, or if the rep is feeling ambitious, you might get a personal response in broken English that is irrelevant and still does not address your issue. Only through further kvetching will you receive a response from someone in the US who will actually read and address your issue. Thankfully, I don't have very many problems with Uber.
#15
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Sure, they're responsive, with irrelevant form letters, or if the rep is feeling ambitious, you might get a personal response in broken English that is irrelevant and still does not address your issue. Only through further kvetching will you receive a response from someone in the US who will actually read and address your issue. Thankfully, I don't have very many problems with Uber.