Originally Posted by
diburning
Sure, they're responsive, with irrelevant form letters, or if the rep is feeling ambitious, you might get a personal response in broken English that is irrelevant and still does not address your issue. Only through further kvetching will you receive a response from someone in the US who will actually read and address your issue. Thankfully, I don't have very many problems with Uber.
I've had that experience when I actually ask a substantive question. But it seems that fare reviews are almost automated and don't seem to have the same back and forth.