Missing gift card and almost no response from Uber
Nov 11, 2019 | 8:51 am
#16
Join Date: Sep 2010
Location: Scottsdale, Berlin, Wherever
Programs: Marriott titanium Elite, Hyatt Globalist, AS, UA, AA, TWA, PAN AM, PSA
Posts: 561
I am having the same problem. I bought in cash an Uber gift card For $50.00 I needed to use it right then. I could not get in touch with ANYONE!!! It’s a real horrible feeling that I basically threw $50.00 away. I can’t accept it I’m so pissed off!!!! And I had to end up walking at 2am!!!
Nov 30, 2019 | 12:58 pm
#17
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 2,085
I buy Uber gift cards from Staples online and receive an email directing me to the virtual gift card. The code is entered into the app to add to the total. I also receive 5X for using the Chase business card. The gift card via email is generally within 24 hours but the last effort was within a few days. Without the 5X the process would be too problematic.
Dec 13, 2020 | 4:26 pm
#18
Join Date: Dec 2020
Posts: 1
Missing Uber gift card
I also purchased an Uber gift card and never received the code and have got absolutely no response from Uber
A few weeks ago, another person bought a $50 gift card from Uber and sent it to my email address. I was there looking at the screen when he bought the gift card. His card was charged and the charge posted to account. But the gift card never showed up, neither in my account, nor in his account. Neither of us received an email, whether for the gift card or as a receipt of purchase and no track of purchase can be found in his Uber account. Yet the $50 charge from Uber is right there in his credit card statement.
The only way to contact Uber is by email or messages through an online form. We sent them messages and received a response that the issue will be investigated. Several days have passed and we received no update and Uber is not responding to follow up emails. I understand that the worst case scenario would be to dispute the charge with credit card company, yet I am puzzled why a company as bi ig as Uber handles issues so unprofessionally and ineffectively.
Their decision on not having a call center does not make sense. Even then, not having a call center does not mean they cannot initiate a call to customers to resolve complicated issues. But they don't do so.
I am having a hard time to believe I can rely on Uber for a timely help and support when something goes wrong.
The only way to contact Uber is by email or messages through an online form. We sent them messages and received a response that the issue will be investigated. Several days have passed and we received no update and Uber is not responding to follow up emails. I understand that the worst case scenario would be to dispute the charge with credit card company, yet I am puzzled why a company as bi ig as Uber handles issues so unprofessionally and ineffectively.
Their decision on not having a call center does not make sense. Even then, not having a call center does not mean they cannot initiate a call to customers to resolve complicated issues. But they don't do so.
I am having a hard time to believe I can rely on Uber for a timely help and support when something goes wrong.
