AA Idine Posting Screwup Rate Study
Jan 19, 2006 | 1:31 pm
#16
Join Date: Jan 2006
Location: SNA
Programs: AAdvantage Gold, AS Mileage Plan, SPG Gold
Posts: 343
Restaurant reported the wrong date to iDine.
Originally Posted by robbr
Call IDINE at 800.479.5981. They can view inbound charges for your card and can usually confirm that they are present. If you then FAX in copies of the receipt or credit card statement they will fix the problem. They are 100% responsive from my experience
I just enrolled in iDine for Alaska Air's Mileage Plan. I already had problems on my second dine this year. I dined on Wednesday Jan 5, an eligibile day. The next day, Jan 6, Thursday, has no earnable miles. Yup, the restaurant reported it to my credit card on Jan 6.
I called iDine and was told that was the problem. They claimed I dined on Jan 6, so I didn't receive any credit. I faxed my credit card slip and restaurant receipt, both showing Jan 5. It's only been a week so we'll wait a bit and see what happens.
Steve
Jan 19, 2006 | 1:56 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: HHonors - Diamond; IHG - Diamond; Marriott Bonvoy - Platinum
Posts: 14,288
Steve:
I used to dine at a joint in NYC on Thursdays when I was in the neighborhood. Surprise - they would "batch" their transactions the next [blacked out] day! iDine told me I would have to send in receipts to them to prove a Thursday visit. Restaurant manager either was, or played, dumb about it. I did get tired of it after a few months; this was back when all restaurants were 1x.
As for time for the credit to post, give it at least a 7 - 10 days from the time you send it in for retroactive credit. The reps have to log in the paperwork, and then send it on to another dept for the actual "investigation" before the actual credit shows up.
Points
I used to dine at a joint in NYC on Thursdays when I was in the neighborhood. Surprise - they would "batch" their transactions the next [blacked out] day! iDine told me I would have to send in receipts to them to prove a Thursday visit. Restaurant manager either was, or played, dumb about it. I did get tired of it after a few months; this was back when all restaurants were 1x.
As for time for the credit to post, give it at least a 7 - 10 days from the time you send it in for retroactive credit. The reps have to log in the paperwork, and then send it on to another dept for the actual "investigation" before the actual credit shows up.
Points
Mar 8, 2006 | 11:46 am
#18
Join Date: Dec 2004
Location: ORD
Programs: Hilton Honors Gold
Posts: 228
I must say it is rather aggravating to continually need to follow up/fax them with the receipts. I use Idine/RewardsNetwork as part of the UA program. I've probably had to fax to them "for investigation" about 50% of my dines. It is a pain, but free miles are free miles!