FlyerTalk Forums - View Single Post - AA Idine Posting Screwup Rate Study

Jan 19, 2006 | 1:31 pm

#16

stevechin

Join Date: Jan 2006

Location: SNA

Programs: AAdvantage Gold, AS Mileage Plan, SPG Gold

Posts: 343

Restaurant reported the wrong date to iDine.

Quote:

Originally Posted by robbr

Call IDINE at 800.479.5981. They can view inbound charges for your card and can usually confirm that they are present. If you then FAX in copies of the receipt or credit card statement they will fix the problem. They are 100% responsive from my experience

I just enrolled in iDine for Alaska Air's Mileage Plan. I already had problems on my second dine this year. I dined on Wednesday Jan 5, an eligibile day. The next day, Jan 6, Thursday, has no earnable miles. Yup, the restaurant reported it to my credit card on Jan 6.

I called iDine and was told that was the problem. They claimed I dined on Jan 6, so I didn't receive any credit. I faxed my credit card slip and restaurant receipt, both showing Jan 5. It's only been a week so we'll wait a bit and see what happens.

Steve

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