Anyone have the number to fax in receipts? It's a holiday so they're closed, and are likely to be very busy tomorrow (as well as having a standard procedure of callers giving name, address and airline# for any contact beyond "Hello").

Thanks,

Points

As I recall, there's no ONE fax number for receipts: It depends on who is handling your case and/or which partner program of iDine it is.

You also don't ALWAYS have to send in receipts.

If you don't want to deal with phone people tomorrow, you might want to try emailing them. Go to the Contact Us page of whichever partner program it is that you have the non-posting with, and there should be an email address there. For AAdvantage Dining, it says:

Btw, recall that they don't need your FULL credit card number, just the last few digits. So if you're not concerned with sending that by email, you could try to see if you can get the whole thing resolved by email.

Better yet: If you can scan your receipts (after blocking out all but the last part of the credit card number, in case the receipt shows the whole credit card number, which these days they generally shouldn't), and attach that to your email, perhaps that could take the full place of faxing?

(It's been quite a while since I've had to fax. The only time in the past year when I had a missing post they saw it on their system and reminded me that the restaurant doesn't allow iDines on Thursdays and that dine was on a Thursday; I'd forgotten since I'm near that restaurant only on Mondays and Wednesdays most weeks.)

Thanks, Stefan, but I have already spoken with a specific rep there recently. I had thought I was going to be snailing in the receipt, but decided afterwards to fax it.
I had thought that it was all one office so if I headed the letter "ATTN: Wanda" then whoever picked up the incoming fax would get it to Wanda herself?

>
Have used 305 892.3317: that may be NWA-specific.

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The FAX # applies to all airlines with the idine program.

That's the fax number I use in the rare event that they don't post.

Thanks, folks - faxed it to them earlier today.

FYI, this one wasn't Rewards Network's fault, Since you guys would probably be intrested, here's the story:

Late last month, I dined at a restaurant that only participates two days per week, with a one-visit-per-month restriction to boot! I charged the actual food/drink to the AA promo; that tab was put through "normally" (you'll see what I mean soon), with the miles posting correctly a few days later. I also bought a $50 gc for August credit towards DL promo at the same visit ...

The waitress brought back the gc, the confirmation from their 3rd-party vendor (Valutec) that the money had been added to the card, two (regular) charge slips (with signature spaces) and one "GC/Tip receipt" with the $50 showing, a blank tip line and a blank net charge line and no signature space . Here is where I got a sinking feeling this purchase was not going to go through OK: I went to take one of the two signed copies and leave the other for the waitress to take away with her, but she emphatically stated "No, no! This is yours!" indicating the unsigned "GC/Tip receipt" and scooping up both signed charge slips.

As of yesterday, not only had the gc purchase credit not posted at RN, but the charge had not gone through to my credit card. I called AMEX. The rep stated that the restaurant had not so much as placed a hold on the $50, let alone put through the final charges. The sympathetic AMEX rep warned me that when they do put the $50 charge through, it will very likely show as a transaction for on the date they get around to actually putting through the charges; in other words, the date I visited is now irrelevant because they never so much as put a hold on the $50. The receipt I was given shows the charges as "pending" rather than authorized. How they managed that without triggering some recognition with the credit card company I do not know. Cyncically, I believe they may be trying to get out of giving miles on gift cards this way, but I'm willing to concede there is another reason peculiar to the restaurant's bookkeeping system.

We'll see ...