A restaurateur’s view of Idine
#17
Original Member
Join Date: May 1998
Location: San Antonio, Texas
Programs: AA- Lifetime Platinum; Marriott - Lifetime Platinum: Starwood - Gold; IHG - Platinum
Posts: 2,201
Originally Posted by JDiver
Not to mention, some restaurants will not even appear unless you log in, and the number of miles you can earn per dollar spent may also vary if you have / do not have a profile or/and log in to check for restaurants.
I'm feeling some people aren't maximizing their miles, for lack of studying the program and its possibilities.
I'm feeling some people aren't maximizing their miles, for lack of studying the program and its possibilities.
I needed your reminder to log in!!! I had gotten lazy in the last few months and whenever I wanted to review a list of restaurants I would just go to www.aa.idine and take a look. This morning (before reading your post) it showed 67 restaurants in SAT. This evening I logged in and there were 71! And one of them is one of our favorites (Los Barrios). I thought they had dropped out months ago and haven't been back. (There are just too many great Idine Mexican restaurants here that it's pointless to go without the miles.)
Then I logged in at Delta Idine. There are 69 restaurants (and no Los Barrios). Continental showed 66 (no Los Barrios). United showed 68 (includes Los Barrios). What discrepancies! From this day forward I will always log in! And as I have said before: I think Idine should make the restaurants consistent across the airlines. They are asking way too much of us to have to check so many websites, log in, etc. Thanks for bringing it back to our attention!
#19
Join Date: Feb 2003
Location: Reston, Virginia, USA
Posts: 653
There are three good-to-great resturants within a stones throw of the Shakespeare theater in DC: Jaleo, Cafe Atlantico, and Andale. Me and me bride have season tickets. However iDine has broadened my reach to Ten Penh and Signatures.
iDine makes Les Halles our choice when the venue is the National Theater. There is no place within walking distance of National Cathedral (Cathedral Choral Society), but the friends with whom we attend are also iDine, so we end up at Galilelo or such.
At least for these upscale joints, iDine has brought in my business.
Off the subject: I stick to upscale in DC. Remember the city health inspectors work for the same city government that have left the roads and schools in a state that would embarrass a bannana state dictator.
iDine makes Les Halles our choice when the venue is the National Theater. There is no place within walking distance of National Cathedral (Cathedral Choral Society), but the friends with whom we attend are also iDine, so we end up at Galilelo or such.
At least for these upscale joints, iDine has brought in my business.
Off the subject: I stick to upscale in DC. Remember the city health inspectors work for the same city government that have left the roads and schools in a state that would embarrass a bannana state dictator.
#20
Join Date: Nov 2002
Location: Chicago, IL USA
Posts: 862
The 30% figure was interesting. Does anybody know how I-Dine works in the backend? Does I-dine work as the credit card processor and just skim 30% off the top of the i-dine checks? Does a restaurant know who used i-dine?
Their site doesn't say much about business side of things.
Their site doesn't say much about business side of things.
#21
Join Date: Dec 2000
Location: Cape Cod, MA USA
Programs: UA, AA, BA, DL, US, SPG, MR, HH
Posts: 164
As part of the contract, you give I-dine access to all of your restaurant's card transactions. They have an electronic data interchange with all processors, and they "see" the transaction after they go to Visa, MC, etc. Once a week, you get a report from them listing the previous week's transactions. It is very interesting data but they fax it, so it is not easy to sort/sift. They list: partial card numbers (enough to identify the transaction), date, charge amount, I-dine's calculated take, cardholder's billing city and zipcode. Each charge is one line on the report. At bottom, they total up their take, and they usually take the $$ from your bank account by auto debit about 4 days later.
#22
Join Date: Oct 2004
Programs: *wood Gold, USAir CP, Hilton Gold, Avis Pref Select
Posts: 37
2 Quick questions
Does not sound like a bad deal if you generate new business. The first question I have is: 1. If you already have regular customers will IDine take credit and take their share of business they did not generate? And 2. If the percentage take is up to 30%..... That would make it pretty hard to make money..... most rest/bars do not have margins to handle that fee.
Just my 2 cents.
Bigdog58
Just my 2 cents.
Bigdog58
#23
Join Date: Nov 2002
Location: SQL
Programs: SPG Platinum; Hyatt Platinum; UA 1K
Posts: 3,170
Originally Posted by bigdog58
Does not sound like a bad deal if you generate new business. The first question I have is: 1. If you already have regular customers will IDine take credit and take their share of business they did not generate? And 2. If the percentage take is up to 30%..... That would make it pretty hard to make money..... most rest/bars do not have margins to handle that fee.
Just my 2 cents.
Bigdog58
Just my 2 cents.
Bigdog58
2. If you think that's bad, it get's worse. It is my understanding (based on previous threads) that a lot of restaurants get involved with idine via their loan program where idine gets 50% of the take (25% for the points, and 25% for loan repayment). That's gotta sting.
#25
Join Date: Sep 2004
Posts: 760
This is interesting. I notice that many of the new places that show up are "NEW" period. They usually do not stay on the program that long. I did some math after my last few dines and at 30% I cannot see how they can make too much profit. I assume the 30% comes off the top, they still have to pay out the tip and tax collected, so that does not leave much left over.
I do dine at 3 times to get the 500 miles even if it is just at one of the quick take outs. I have also been burned where the place drops from the program and I do not realize it until I wonder where is my award. Now I call every time before I go out!
PEACE!
I do dine at 3 times to get the 500 miles even if it is just at one of the quick take outs. I have also been burned where the place drops from the program and I do not realize it until I wonder where is my award. Now I call every time before I go out!
PEACE!
#26
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Papi:
What do you mean you "call" beforehand?
My experience has been that RewardsNetwork has a slight amount of flexibility if the dropout was within a few days of the visit. Don't count on it, but my advice is to ask if it is less than a week.
I find the selection here has dwindled to such an extent that I have only had a couple of visits per month this autumn - my main joint is definitely once-per-month, so another one of those promos with 6 or 8 visits in 10 weeks would really leave me scrambling to be creative.
As for those $25 minimums, I might do three visits, but I wouldn't go out of my way to fulfill a second set for an aditional 500 miles as I did last time. Somehow, those tabs ended up at $50 and above more often than not.
What do you mean you "call" beforehand?
My experience has been that RewardsNetwork has a slight amount of flexibility if the dropout was within a few days of the visit. Don't count on it, but my advice is to ask if it is less than a week.
I find the selection here has dwindled to such an extent that I have only had a couple of visits per month this autumn - my main joint is definitely once-per-month, so another one of those promos with 6 or 8 visits in 10 weeks would really leave me scrambling to be creative.
As for those $25 minimums, I might do three visits, but I wouldn't go out of my way to fulfill a second set for an aditional 500 miles as I did last time. Somehow, those tabs ended up at $50 and above more often than not.
#27
Join Date: Jul 2004
Location: DC metro
Programs: PC Platinum Ambassador, Marriott Gold Elite, UA 2P, Starwood Gold, Avis First, Bolt Bus $1 Rider
Posts: 1,175
but you can get around the 1 cc = 1 ff account
Originally Posted by NJRob
I would have to go with the majority of posters...I will eat at an IDine place only once a month, I would say >90% of the time. If I choose to dine again at the same restaurant, I would use another credit card and FF program.
I hadn't realized there was such a steep cost to be in the program, but of course knowing there is a cost to the restaurant, I encourage my diners to order anything they like, including the extra drink or two . In this respect I hope to cover the cost involved to the establishment and in the process get more points for me....
The one thing that bugs me lately is that restaurants are getting picky about what days to offer what points...ie if it is Tuesday, you get 5 pts/$, on Thurs, 10pts and Sat night = nothing. I wish that it would be uniform. This is my biggest beef with IDine, plus the fact that one CC = one FF program. They should find a way to have you choose the Airline (online??) for each meal...something along the lines of switching your earning preference in Hilton HHonors or Marriott Rewards...
I hadn't realized there was such a steep cost to be in the program, but of course knowing there is a cost to the restaurant, I encourage my diners to order anything they like, including the extra drink or two . In this respect I hope to cover the cost involved to the establishment and in the process get more points for me....
The one thing that bugs me lately is that restaurants are getting picky about what days to offer what points...ie if it is Tuesday, you get 5 pts/$, on Thurs, 10pts and Sat night = nothing. I wish that it would be uniform. This is my biggest beef with IDine, plus the fact that one CC = one FF program. They should find a way to have you choose the Airline (online??) for each meal...something along the lines of switching your earning preference in Hilton HHonors or Marriott Rewards...
i have an idine account with each of my ff accounts
account is firstname_lastname_airline
i simply move all 3 of my credit cards to the program that i need to collect the miles in
i was up to about 20k miles in my aa account
but will open a proiority club/idine account and accumulate the points there