Checking car back in
Aug 2, 2022 | 5:31 am
#1
Original Poster
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton, Marriott, IHG - whichever is rated well and cheapest
Posts: 6,571
Checking car back in
Most of the cars I have rented in the last 6 months no longer give you a receipt when you check it back in ( some haven't even had anyone there ). For instance, yesterday at Hertz in Charlotte, there was someone in the return area and he simply said leave the keys in the car and you are good to go. I didn't have time to wait in line at the rental counter so I simply went to my flight. Yesterday afternoon I still had not received anything from Hertz stating that I had returned the car. So I called and after 20 minutes on hold an agent sent me a receipt.
If Hertz had claimed I hadn't returned the car, how am I suppose to prove it?
If Hertz had claimed I hadn't returned the car, how am I suppose to prove it?
Aug 2, 2022 | 6:44 am
#2
Join Date: Jun 2021
Posts: 36
That feeling of uncertainty about a $30K+ asset (in most cases) can cause a lot of anxiety. To help cover yourself when time is tight, you can take pictures of the car back in the return area, mileage, fuel levels and some pictures of the overall condition.
You can also request a receipt from hertz's website here: https://www.hertz.com/rentacar/recei...st-receipts.do
You can also request a receipt from hertz's website here: https://www.hertz.com/rentacar/recei...st-receipts.do
Aug 2, 2022 | 7:06 am
#3
Original Poster
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton, Marriott, IHG - whichever is rated well and cheapest
Posts: 6,571
I requested the receipt through that link and it was not available, stating that it is often 7 days before a receipt is available.
Aug 8, 2022 | 11:59 am
#5
Join Date: Jul 2005
Posts: 1,269
I've learned some hard lessons with this type of return system. Tho' I haven't been able to come up with a "fast" way of obtaining a receipt. I now take it as a mantra to take pictures of the car before and after from as many angle/directions as possible - exterior and interior. For the former - try include some background of the drop off area to show where the car was when you left it. For the latter - include a picture of the keys on the dash/seat/etc. as well as a good photo of the fuel gauge showing how full the tank is as well as the mileage/odometer.
Aug 8, 2022 | 12:26 pm
#6
Join Date: Apr 2002
Location: Las Vegas
Posts: 1,297
It's also a good idea to get as many of the Hertz return agents in your return photo's with the car (one sprawled on the hood would be a nice touch), they really appreciate that photo opportunity, along with their IDs, and make sure you tell them you'll be posting it on the internet! If you can get one of them to pose with your contract and spouse, even better, especially if s/he is over 18 so they can testify...
Aug 8, 2022 | 12:31 pm
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 35,025
Aug 11, 2022 | 10:53 am
#8
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
And zoomed out far enough to get a clock on the dash (or your watch with a date/time showing) plus a sign from the agency visible out the windshield. I end up taking a few pics to get them all, but that you can still see the dash of the car is the same as the one as the zoomed-in pic showing the gas/dash.