Radisson Best Price guarantee
May 7, 2012, 2:22 pm
#32
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
Is this an unusual post BRG rate summary?
I'm actually pretty ambivalent between them giving me a free night or giving me the 50k promo bonus points, either way it's a good deal.
Sun May 27, 2012 $0.00 USD
Room 1 Cost $0.00 USD
Estimated Taxes $1.00 USD
Estimated Additional Fees $0.00 USD
Total Estimated Cost
for 1 Room $1.00 USD
Room 1 Cost $0.00 USD
Estimated Taxes $1.00 USD
Estimated Additional Fees $0.00 USD
Total Estimated Cost
for 1 Room $1.00 USD
Special Requests: VALID BORG- $77.68 USD LESS 25% = $58.26 USD
May 7, 2012, 2:59 pm
#33
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,326
May 7, 2012, 4:53 pm
#34
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,538
May 18, 2012, 2:45 pm
#37
Join Date: Mar 2011
Posts: 159
what happens if I submit a BRG based on a lower advertised price after my reservation is made and then the website re-adjust it's price to align with Radisson before I get a response?
I took screenshots, so am hoping to use those as proof.
Anyone else been in this situation and what was the outcome?
Thank you
EDIT: BRG requires the lower advertised price still be effective at the time that they perform the price check, whenever that may be. In my case, I got a response back in 26 hrs. I just sent them screenshots and will update with outcome.
The screenshots sent via email didn't work since they said the attachment was too large. So i faxed in the screenshots which contained a time stamp on the bottom corner on a Monday and received a response on a Thursday approving the BRG.
Moral of the story, take screen shots.
I took screenshots, so am hoping to use those as proof.
Anyone else been in this situation and what was the outcome?
Thank you
EDIT: BRG requires the lower advertised price still be effective at the time that they perform the price check, whenever that may be. In my case, I got a response back in 26 hrs. I just sent them screenshots and will update with outcome.
The screenshots sent via email didn't work since they said the attachment was too large. So i faxed in the screenshots which contained a time stamp on the bottom corner on a Monday and received a response on a Thursday approving the BRG.
Moral of the story, take screen shots.
Last edited by DrSifu; May 26, 2012 at 5:44 pm
May 21, 2012, 6:02 pm
#38
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
How to submit a BRG claim ?
How can I submit a BRG claim with Club Carlson? I found only a form which needs to be faxed. Is this how it works? Can I not submit a BRC claim online?
May 21, 2012, 6:42 pm
#39
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,326
How can I submit a BRG claim with Club Carlson? I found only a form which needs to be faxed. Is this how it works? Can I not submit a BRC claim online?
May 21, 2012, 8:54 pm
#40
Join Date: Mar 2012
Location: ATL
Posts: 347
I saw it was asked but not answered.
If I have booked a nigh at a points earning rate of 89/night, then i sent in a BRG claim for a rate matching everything (date, guests/room type/etc) for 71/nt. If they approve the BRG will it still be considered a points earning stay? I would think so since the original booking was, but I want to get some real world experience. This will be for the Big night giveaway promo.
If I have booked a nigh at a points earning rate of 89/night, then i sent in a BRG claim for a rate matching everything (date, guests/room type/etc) for 71/nt. If they approve the BRG will it still be considered a points earning stay? I would think so since the original booking was, but I want to get some real world experience. This will be for the Big night giveaway promo.
May 22, 2012, 11:22 am
#41
Join Date: Jul 2004
Location: MCO
Programs: AA 1MM, BA, UA, HH Dia, CC Gold, SPG Plat
Posts: 795
I saw it was asked but not answered.
If I have booked a nigh at a points earning rate of 89/night, then i sent in a BRG claim for a rate matching everything (date, guests/room type/etc) for 71/nt. If they approve the BRG will it still be considered a points earning stay? I would think so since the original booking was, but I want to get some real world experience. This will be for the Big night giveaway promo.
If I have booked a nigh at a points earning rate of 89/night, then i sent in a BRG claim for a rate matching everything (date, guests/room type/etc) for 71/nt. If they approve the BRG will it still be considered a points earning stay? I would think so since the original booking was, but I want to get some real world experience. This will be for the Big night giveaway promo.
Are you still paying for the room?
Fwiw, my BRG claim took almost exactly 48 hours to receive a reply.
Thank you for taking the time to write.
We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found we offer the same rate as
hotelplanner.com. Please revisit our brand website to adjust your
reservation to the $66.75 rate per night. Please note, rates are subject
to change.
Thank you for allowing us the opportunity to assist you.
So, what this means is that in the interim of them researching, they changed their rate on their site. So predictable. What I don't get is that they want me to adjust my reservation? I have a reservation that is non-ref so I can't cancel & rebook if that's what they're implying. Should've guessed from many responses in this thread that this wasn't going to go smoothly.
May 23, 2012, 9:22 am
#42
Join Date: Jan 2004
Location: MSP
Programs: AA Plat Pto, IHG Plat, HH Gold, Hyatt Globalist
Posts: 2,538
I saw it was asked but not answered.
If I have booked a nigh at a points earning rate of 89/night, then i sent in a BRG claim for a rate matching everything (date, guests/room type/etc) for 71/nt. If they approve the BRG will it still be considered a points earning stay? I would think so since the original booking was, but I want to get some real world experience. This will be for the Big night giveaway promo.
If I have booked a nigh at a points earning rate of 89/night, then i sent in a BRG claim for a rate matching everything (date, guests/room type/etc) for 71/nt. If they approve the BRG will it still be considered a points earning stay? I would think so since the original booking was, but I want to get some real world experience. This will be for the Big night giveaway promo.
The points post as expected with the post-BRG rate, online booking bonus included. I did get a low room floor overlooking the HVAC on my BRG stay but it was a one night stay and I wasn't in the room much.
May 23, 2012, 11:15 am
#43
Join Date: May 2012
Posts: 51
If anyone is in the Boston area, pretty good rate at the Radisson in Chelmsford. Took 24 hours to get the response below.
Thank you for taking the time to write.
We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now $56.25 per night plus tax. This email will serve
as your confirmation for the best online rate guarantee. Your
confirmation number will remain the same. Please keep this
information for your records.
Thank you for taking the time to write.
We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now $56.25 per night plus tax. This email will serve
as your confirmation for the best online rate guarantee. Your
confirmation number will remain the same. Please keep this
information for your records.
Last edited by dukie570; May 23, 2012 at 7:32 pm
May 23, 2012, 11:55 am
#44
Suspended
Join Date: Jan 2003
Posts: 8,720
If anyone is in the Boston area, pretty good rate at the Radisson in Chelmsford. Took 24 hours to get the response below.
Thank you for taking the time to write.
We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now $56.25 per night plus tax. This email will serve
as your confirmation for the best online rate guarantee. Your
confirmation number of _____________ will remain the same. Please keep this
information for your records.
Thank you for taking the time to write.
We appreciate your submission of a best online rate guarantee form. We
have researched your claim and found you are correct in finding a lower
rate on another website. We have confirmed the lower rate less 25% for
you. Your rate is now $56.25 per night plus tax. This email will serve
as your confirmation for the best online rate guarantee. Your
confirmation number of _____________ will remain the same. Please keep this
information for your records.
Remove your confirmation number to preserve your annonymity.
May 23, 2012, 2:19 pm
#45
Join Date: Mar 2012
Location: ATL
Posts: 347
thank you for the positive confirmation