Check your Goldpoints Account!
Jul 31, 2002, 12:46 pm
#16
Join Date: May 1999
Location: Ottawa
Posts: 8,564
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">my last GoldPoints mileage transfer was at the end of March, not July. I was never the recipient of any "mistake" miles as is described in other threads. Everything GoldPoints posted was what was due to me.</font>
andrew
Jul 31, 2002, 2:28 pm
#17
Join Date: Jan 2002
Location: atlanta, GA
Posts: 2,040
I lost 500 points on DL. I'm not aware of getting any pts I shouldn't have, so this must be a mistake on GP's end.
I can tell they are missing because my balance is 500 lower than it was and when you look at the activity screen there is a line item where 500 pts are subtracted.
Not sure what info you get in other airlines' programs.
I can tell they are missing because my balance is 500 lower than it was and when you look at the activity screen there is a line item where 500 pts are subtracted.
Not sure what info you get in other airlines' programs.
Aug 2, 2002, 5:50 am
#18
Original Poster
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Posted by MIKESILV:
How can you tell miles are missing??
</font>
How can you tell miles are missing??
</font>
It looks like this:
Radisson Hotel - Minneapolis/St Paul, MN (posted on 24Jul2002) -500 (in red!)
Aug 2, 2002, 5:56 am
#19
Original Poster
Join Date: May 2000
Location: Naples, Florida
Posts: 7,419
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Posted by cactuspete:
Upon further review of my DL account it appears that my deduction may have been done to correct a double posting of a GoldPoints transfer. </font>
Upon further review of my DL account it appears that my deduction may have been done to correct a double posting of a GoldPoints transfer. </font>
Aug 7, 2002, 2:24 pm
#20
Join Date: Dec 2001
Location: Iowa...Delta Charter Diamond, now Gold
Posts: 2,066
What a confusing mess.
It looks like they double posted and then took away 300,000 miles...original miles posted in May and the "duplicate" miles posted in June.
Sometimes I wonder if it worth all the headaches to squeeze all these ff miles out of these promotions!!
It looks like they double posted and then took away 300,000 miles...original miles posted in May and the "duplicate" miles posted in June.
Sometimes I wonder if it worth all the headaches to squeeze all these ff miles out of these promotions!!
Aug 13, 2002, 3:01 pm
#21
Suspended
Join Date: Sep 2000
Location: USA
Programs: HH Diamond, SPG Gold, PC Platinum Ambassador, Marriott Silver
Posts: 15,249
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cactuspete:
From GoldPoints:
"Miles recently posted to some of the airlines that are partners of Radisson contained an error. In order to make a correction, it was necessary to remove all files transmitted on certain dates in early
July. Unfortunately this removal affected miles that did not contain this error. Radisson expects the miles to be restored within two weeks."</font>
From GoldPoints:
"Miles recently posted to some of the airlines that are partners of Radisson contained an error. In order to make a correction, it was necessary to remove all files transmitted on certain dates in early
July. Unfortunately this removal affected miles that did not contain this error. Radisson expects the miles to be restored within two weeks."</font>
Aug 14, 2002, 12:41 pm
#23
Join Date: Mar 2002
Location: Vancouver, BC
Posts: 454
I have had 5 May transfers to NW revoked by Goldpoints.
I have only had two transfers recredited to my account. So it looks like they have screwed me out of one entire transfer.
Now, I notice that they took 4,000 Gold points, and only gave me 500 NW miles! So they did the 5/31 transfer at the new, "enhanced" 8:1 ratio (even though we had til 5/31 to use the old 4:1 rate).
This is really pissing me off, as I am trying to book an award on NW!
[This message has been edited by Duckman (edited 08-14-2002).]
I have only had two transfers recredited to my account. So it looks like they have screwed me out of one entire transfer.
Now, I notice that they took 4,000 Gold points, and only gave me 500 NW miles! So they did the 5/31 transfer at the new, "enhanced" 8:1 ratio (even though we had til 5/31 to use the old 4:1 rate).
This is really pissing me off, as I am trying to book an award on NW!
[This message has been edited by Duckman (edited 08-14-2002).]
Oct 10, 2002, 8:23 am
#25
Join Date: Jul 2000
Location: The Villages, Florida
Posts: 1,334
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Duckman:
I have had 5 May transfers to NW revoked by Goldpoints.
I have only had two transfers recredited to my account. So it looks like they have screwed me out of one entire transfer.
[This message has been edited by Duckman (edited 08-14-2002).]</font>
I have had 5 May transfers to NW revoked by Goldpoints.
I have only had two transfers recredited to my account. So it looks like they have screwed me out of one entire transfer.
[This message has been edited by Duckman (edited 08-14-2002).]</font>
Oct 14, 2002, 4:10 pm
#26
Join Date: Jul 2000
Location: The Villages, Florida
Posts: 1,334
It took a few months, but I got my miles reinstated today! As I said before, these were NOT duplicate miles. These were Goldpoints that I earned and converted to Worldperk Miles. Glad it is resolved, but I am not thrilled with how long it took or the fact that it happened in the first place.
Nov 8, 2002, 9:37 am
#27
Join Date: Apr 2001
Location: Sunny Switzerland
Programs: BD / BA / AF
Posts: 4,388
I am *still* trying to get Goldpoints to credit the proper points for a colleague. He received his full points, then lost them, and despite repeated telephone calls / emails / faxes we've made no progress.
As far as I'm concerned, Goldpoints are as f*cking incompetent as they've ever been.
As far as I'm concerned, Goldpoints are as f*cking incompetent as they've ever been.