Overcharged given gift certificate instead of repayment
Dec 30, 2016, 4:28 pm
#1
Original Poster
Join Date: Jan 2015
Programs: EK Gold, LeClub Accor Plat, Club Carlson Gold, Sixt Platinum, Hertz PC, HH Diamond, NCC Gold
Posts: 2
Overcharged given gift certificate instead of repayment
Hi,
I recently completed a stay at a Radisson Blu property and they overcharged me, I asked for the money to be charged back and as I was going to be visiting the hotel a few days later they said they would prefer to sort the matter in person. I had no issue with this, upon arrival they gave me a gift certificate only valid at that hotel. When I asked for cash or a direct refund to my credit card they refused. Is this acceptable?
Thanks
I recently completed a stay at a Radisson Blu property and they overcharged me, I asked for the money to be charged back and as I was going to be visiting the hotel a few days later they said they would prefer to sort the matter in person. I had no issue with this, upon arrival they gave me a gift certificate only valid at that hotel. When I asked for cash or a direct refund to my credit card they refused. Is this acceptable?
Thanks
