Problems at Radisson Spitsbergen
Apr 27, 2014 | 12:49 pm
#1
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Problems at Radisson Spitsbergen
Anyone else had negative experiences with negligent, rude or even aggressive staff at the Radisson Spitsbergen? PM welcome.
Apr 27, 2014 | 7:03 pm
#2
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Apr 27, 2014 | 7:14 pm
#3
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Waiter threatened to beat up guest - in front of other guests.
No manager on duty found at hotel to sort out the crisis. In fact, even the concept of someone "being on duty" was alien to the hotel, at any time.
GM answers email in a tone that indicates he endorses rude staff behavior.
A disgrace to the Radisson & Rezidor Groups. (Hotel owner: Hurtigruten)
Now building a legal case at seat of credit card payment.
No manager on duty found at hotel to sort out the crisis. In fact, even the concept of someone "being on duty" was alien to the hotel, at any time.
GM answers email in a tone that indicates he endorses rude staff behavior.
A disgrace to the Radisson & Rezidor Groups. (Hotel owner: Hurtigruten)
Now building a legal case at seat of credit card payment.
Last edited by LuxuryRogue; Apr 28, 2014 at 1:28 am
Apr 27, 2014 | 8:29 pm
#4
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A bit more detail, please? Were you the guest, why did the waiter threaten to beat you/them up, and what was the "crisis"? 
Since I gather you've written emails, sharing what you wrote and what they responded would be handy.
Since I gather you've written emails, sharing what you wrote and what they responded would be handy.
Apr 28, 2014 | 1:11 am
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That's the spirit of sharing here....
Apr 28, 2014 | 1:13 am
#7
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You're much better off attacking it where it hurts them. Tripadvisor.com, Facebook, etc.
Apr 28, 2014 | 1:41 pm
#10
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US lawyers fighting court cases in Norway
The hotel and the local franchise is Norwegian registred, and AFAIK the main office of the Rezidor group is in Belgium. I do not really see where the US lawyers would be of any use.
Did you contact the local police in Longyearbyen? The Norwegian Criminal Code is in force on Svalbard, and threatening to beat up people is a crimnal offence in Norway (Straffeloven 227)
Apr 28, 2014 | 1:55 pm
#11
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I am not too sure that you will have much success using an US lawyer fighting a civil suit in Nord-Troms tingrett in Troms. The good thing, is that Troms has a larger number of hotels than Longyearbyen, so you don't have to put the lawyer up at the Radisson Blu in Troms, as they might have problems getting proper help there as well!
The hotel and the local franchise is Norwegian registred, and AFAIK the main office of the Rezidor group is in Belgium. I do not really see where the US lawyers would be of any use.
Did you contact the local police in Longyearbyen? The Norwegian Criminal Code is in force on Svalbard, and threatening to beat up people is a crimnal offence in Norway (Straffeloven 227)
The hotel and the local franchise is Norwegian registred, and AFAIK the main office of the Rezidor group is in Belgium. I do not really see where the US lawyers would be of any use.
Did you contact the local police in Longyearbyen? The Norwegian Criminal Code is in force on Svalbard, and threatening to beat up people is a crimnal offence in Norway (Straffeloven 227)
Apr 28, 2014 | 2:02 pm
#12
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But have you made a formal report ("anmeldelse") at the local police (in Svalbard: Sysselmannen)?
Apr 28, 2014 | 9:31 pm
#13
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The little aggressive waiter is unimportant, and life has already sorted him out in a way. The problem is that the hotel owner tolerates the behaviour - even adds insult to injury - and has absolutely no procedures in place (no "manager on duty" at any time, reception staff doesn't even know the concept !!!) That must be against Norwegian law too?! Image a fire breaking out, or a polar bear walking in.
It's like there is no captain on that ship ...
Apr 29, 2014 | 5:58 am
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Apr 29, 2014 | 8:25 am
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Yes. Wrote to the Sysselmannen. Waiting for an answer. There was no time for a formal complaint on the spot, due to departure of our flight. Can we make a "formal" report, even from a distance?
The little aggressive waiter is unimportant, and life has already sorted him out in a way. The problem is that the hotel owner tolerates the behaviour - even adds insult to injury - and has absolutely no procedures in place (no "manager on duty" at any time, reception staff doesn't even know the concept !!!) That must be against Norwegian law too?! Image a fire breaking out, or a polar bear walking in.
It's like there is no captain on that ship ...
The little aggressive waiter is unimportant, and life has already sorted him out in a way. The problem is that the hotel owner tolerates the behaviour - even adds insult to injury - and has absolutely no procedures in place (no "manager on duty" at any time, reception staff doesn't even know the concept !!!) That must be against Norwegian law too?! Image a fire breaking out, or a polar bear walking in.
It's like there is no captain on that ship ...