CC Walked policy?
Feb 13, 2013, 8:34 am
#1
Original Poster
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,630
CC Walked policy?
I've searched here and on the CC website but I can't find any info: What is CC's policy on walking a guest? Different with different status? Compensation? Experiences with being walked? Does it vary by locale?
I have not been walked but I am looking at some stays at some reals busy times and think it would be beneficial to know how CC walks someone (just in case
).
Cheers -
I have not been walked but I am looking at some stays at some reals busy times and think it would be beneficial to know how CC walks someone (just in case
). Cheers -
Feb 13, 2013, 8:54 am
#2
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
I've searched here and on the CC website but I can't find any info: What is CC's policy on walking a guest? Different with different status? Compensation? Experiences with being walked? Does it vary by locale?
I have not been walked but I am looking at some stays at some reals busy times and think it would be beneficial to know how CC walks someone (just in case).
Cheers -
I have not been walked but I am looking at some stays at some reals busy times and think it would be beneficial to know how CC walks someone (just in case
). Cheers -
Feb 15, 2013, 12:25 pm
#3
Join Date: Aug 2011
Location: Chicago
Posts: 231
I've searched here and on the CC website but I can't find any info: What is CC's policy on walking a guest? Different with different status? Compensation? Experiences with being walked? Does it vary by locale?
I have not been walked but I am looking at some stays at some reals busy times and think it would be beneficial to know how CC walks someone (just in case).
Cheers -
I have not been walked but I am looking at some stays at some reals busy times and think it would be beneficial to know how CC walks someone (just in case
). Cheers -
Feb 17, 2013, 1:40 am
#5
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
Jul 14, 2014, 7:47 am
#7
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Most hotels have a policy to comp. the first night of the stay, and some will properties will offer additional compensation (such as points, free dinner, free night cert) beyond that, but it very much depends on the hotel manager.
However, I wouldn't worry about overbookings. It's very unlikely a hotel will walk a guest with Gold status.
Hotels will usually walk guests who:
1) are only staying for one night
2) booked via a third-party website such as Priceline
3) have no status
Jul 14, 2014, 3:14 pm
#8
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,788
Hotel chains will usually provide accommodation at a comparable hotel nearby and obviously pay for transportation to that hotel if required.
Most hotels have a policy to comp. the first night of the stay, and some will properties will offer additional compensation (such as points, free dinner, free night cert) beyond that, but it very much depends on the hotel manager.
However, I wouldn't worry about overbookings. It's very unlikely a hotel will walk a guest with Gold status.
Hotels will usually walk guests who:
1) are only staying for one night
2) booked via a third-party website such as Priceline
3) have no status
Most hotels have a policy to comp. the first night of the stay, and some will properties will offer additional compensation (such as points, free dinner, free night cert) beyond that, but it very much depends on the hotel manager.
However, I wouldn't worry about overbookings. It's very unlikely a hotel will walk a guest with Gold status.
Hotels will usually walk guests who:
1) are only staying for one night
2) booked via a third-party website such as Priceline
3) have no status
a) what sort of night/stay credit one would get
b) compensation, if the property can be seen as below in quality or location
FWIW I wasn't walked
Jul 21, 2014, 8:50 am
#9
Join Date: Oct 2009
Location: Helsinki
Programs: HHonors Diamond, Club Carlson Gold, IHG Gold, Le Club des Actionnaires
Posts: 133
Jul 28, 2014, 10:16 am
#10
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 747
On my way from the airport I got a call from James the receptionist at the Park Inn in Belfast to say that my bathroom was flooded, the hotel was full and would I mind staying in the nearby Radisson Blu in a suite.
It would have been very churlish to refuse... ;0)
It would have been very churlish to refuse... ;0)