Lost points by upgrading!!!!!
Mar 19, 2002 | 4:19 am
#1
Original Poster
Join Date: Sep 2000
Location: Edinburgh, Scotland
Posts: 1,213
Lost points by upgrading!!!!!
I flew AMS-BSL-BCN on Saturday on paid Y upgraded to C using points. My online statement shows it now as Z class - ineligible for points.
The Qualiflyer phone centre promised to sort it our but it is not good if their systems do not recognise the possibility of using points to upgrade.
Irronically, I once recieved an operational upgrade on a short SN flight in the past and they credited C class points.
Stephen
The Qualiflyer phone centre promised to sort it our but it is not good if their systems do not recognise the possibility of using points to upgrade.
Irronically, I once recieved an operational upgrade on a short SN flight in the past and they credited C class points.
Stephen
Mar 19, 2002 | 5:18 am
#2
Join Date: Jul 2001
Posts: 675
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sjharte:
The Qualiflyer phone centre promised to sort it our but it is not good if their systems do not recognise the possibility of using points to upgrade.
Irronically, I once recieved an operational upgrade on a short SN flight in the past and they credited C class points.
Stephen</font>
The Qualiflyer phone centre promised to sort it our but it is not good if their systems do not recognise the possibility of using points to upgrade.
Irronically, I once recieved an operational upgrade on a short SN flight in the past and they credited C class points.
Stephen</font>
Sometimes they credit C-class Club miles for Y-class tkets when you upgrade....
It happened for me too..
Good news..
Kooks.
Mar 19, 2002 | 5:46 am
#3
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, DL, TK, Starwood > Marriott, Hilton, Radisson, GHA
Posts: 7,584
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kooks:
Sometimes they credit C-class Club miles for Y-class tkets when you upgrade....
It happened for me too..
Good news..
Kooks.
</font>
Sometimes they credit C-class Club miles for Y-class tkets when you upgrade....
It happened for me too..
Good news..
Kooks.
</font>
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airOli, the Swiss Air Line.
Mar 19, 2002 | 6:52 am
#4
Join Date: Feb 2002
Posts: 178
sjharte,
don't worry, Z booking class is for upgrade Y>C (=Y miles) as well as free C class (zero miles). The computer system (bug?)has problems distinguishing the two. This has happened to me every time I've upgraded Y>C, though only on european and not on intercontinental legs for some reason. Normally takes 2-3 weeks to fix - even by snail mail to the corrections place in Bombay, so you should have all your segments ready by 15 April for the 240k promo.
(P.S. Summer TT LX: EDI-ZRH Sat 16:10-19:50 Sun 13:00-16:20 ZRH-EDI Sat 13:55-15;40 Sun 11:05-12:30)
don't worry, Z booking class is for upgrade Y>C (=Y miles) as well as free C class (zero miles). The computer system (bug?)has problems distinguishing the two. This has happened to me every time I've upgraded Y>C, though only on european and not on intercontinental legs for some reason. Normally takes 2-3 weeks to fix - even by snail mail to the corrections place in Bombay, so you should have all your segments ready by 15 April for the 240k promo.
(P.S. Summer TT LX: EDI-ZRH Sat 16:10-19:50 Sun 13:00-16:20 ZRH-EDI Sat 13:55-15;40 Sun 11:05-12:30)
Mar 20, 2002 | 1:54 am
#5
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,541
Good morning all
I too upgraded a sector on Sunday the 17th between Basel and London - it has posted in Z class - and has given me the miles.
Perhaps this is beacuse a friend 'paid' for the upgrade rather than me directly?
Cheers
WG
I too upgraded a sector on Sunday the 17th between Basel and London - it has posted in Z class - and has given me the miles.
Perhaps this is beacuse a friend 'paid' for the upgrade rather than me directly?
Cheers
WG
Mar 20, 2002 | 3:36 am
#6
Join Date: Dec 2001
Location: Zurich
Programs: M&M FTL, HHonors Diamond, Langham Elite, SPG Corporate Preferred
Posts: 470
If you buy a ticket, you get the miles. It's that simple. Whether you upgrade or not doesn't matter. Why should it ? They still get their revenue.
I upgraded many times and always got the miles for my Y ticket. Sometimes, the system even gives you miles as if you had bought the C ticket....
I upgraded many times and always got the miles for my Y ticket. Sometimes, the system even gives you miles as if you had bought the C ticket....
Mar 20, 2002 | 4:34 am
#7
Original Poster
Join Date: Sep 2000
Location: Edinburgh, Scotland
Posts: 1,213
The Qualiflyer computer system is a mess!!
I got my flights for the return flighst credited ok and the Service Centre has credited me points for the Saturday "pending confirmation".
What joy.
To be honest they are better than SAS who I have found to be dreadful at crediting missing flights. I suspect they factor in a certain number of lost flights into their costings!
Stephen
I got my flights for the return flighst credited ok and the Service Centre has credited me points for the Saturday "pending confirmation".
What joy.
To be honest they are better than SAS who I have found to be dreadful at crediting missing flights. I suspect they factor in a certain number of lost flights into their costings!
Stephen
Mar 20, 2002 | 11:36 am
#8
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-PP, HL-DM, MR-LTP, HY-LTG
Posts: 26,017
I once upgraded Y-C between SIN and BKK. And for weeks after that, the Qualiflyer Centre hounded me for my boarding pass and copy of ticket EVEN though it was issued by Swissair themselves and I used miles.
Apparently the system couldnt find me on the flight.. even though on my account it very clearly states that 5000 miles have been deducted for upgrade, PLUS a credit of about 50 Sfr http://www.flyertalk.com/forum/thumbsup.gifwhen I bought Duty Free onboard!
Apparently the system couldnt find me on the flight.. even though on my account it very clearly states that 5000 miles have been deducted for upgrade, PLUS a credit of about 50 Sfr http://www.flyertalk.com/forum/thumbsup.gifwhen I bought Duty Free onboard!
Mar 20, 2002 | 11:48 am
#9
Original Poster
Join Date: Sep 2000
Location: Edinburgh, Scotland
Posts: 1,213
Do you think that there is a Qualiflyer lurker who will take notice of such things?
Stephen
Stephen
Mar 20, 2002 | 1:41 pm
#10
Join Date: Jul 2001
Posts: 675
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sjharte:
Do you think that there is a Qualiflyer lurker who will take notice of such things?
Stephen</font>
Do you think that there is a Qualiflyer lurker who will take notice of such things?
Stephen</font>
Circle: [email protected]
Travelclub Gold: [email protected]
Travelclub: [email protected]
and of course complain about the subjet..
They usually give answers...
Kooks.
Mar 20, 2002 | 2:40 pm
#11
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, DL, TK, Starwood > Marriott, Hilton, Radisson, GHA
Posts: 7,584
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sjharte:
Do you think that there is a Qualiflyer lurker who will take notice of such things?
</font>
Do you think that there is a Qualiflyer lurker who will take notice of such things?
</font>
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airOli, the Swiss Air Line.
Mar 23, 2002 | 4:52 pm
#12
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 12,678
Stephen, I have had exactly the same problem (upgrading Y-C LHR to GVA in early February). So far, I have had no credit for the so-called "ineligible miles" in Z-class.
Mar 23, 2002 | 4:53 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 12,678
Kooks, does "Circle" still exist, and how on earth do you get into it? It seems very secretive.
