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Old Feb 14, 2026 | 9:08 am
  #1  
Klrduks
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Trouble with Two Factor Authentication
Since the app was updated several days ago, I have not been able to log in. When the two factor authorization screen comes up, it sends a code but the screen freezes and won’t let me type it in. I deleted the app and reloaded with the same result. Anyone else having this issue?
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Old Feb 15, 2026 | 2:36 pm
  #2  
longtin23
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I had the same experience and now is working fine.
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Old Feb 21, 2026 | 4:55 pm
  #3  
Superram
 
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Originally Posted by Klrduks
Since the app was updated several days ago, I have not been able to log in. When the two factor authorization screen comes up, it sends a code but the screen freezes and won’t let me type it in. I deleted the app and reloaded with the same result. Anyone else having this issue?
I am having similar problems & has not resolved. Bit frustrating as I have a upcoming trip
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Old Feb 22, 2026 | 3:02 am
  #4  
JezzaG
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iOS App Freezing
Same problem for me, when the 2FA message arrives the screen freezes with no keyboard shown.

Reinstalling the app doesn’t work.
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Old Feb 22, 2026 | 3:58 am
  #5  
Dr. HFH
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Last week for a few days I was getting a CAPTCHA in addition to the OTP gate. You know, you're shown 12 pictures and you have to click on the ones with motorcycles and similar. Sometimes I got this once, sometimes it cycled again and I got it twice. Haven't seen this since, though.
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Old Feb 22, 2026 | 5:11 pm
  #6  
Dorsetboy
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Originally Posted by JezzaG
Same problem for me, when the 2FA message arrives the screen freezes with no keyboard shown.

Reinstalling the app doesn’t work.
Same here. Very very annoying when trying to get an Avios flight just released
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Old Feb 22, 2026 | 5:26 pm
  #7  
Dorsetboy
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Originally Posted by Dorsetboy
Same here. Very very annoying when trying to get an Avios flight just released
And now locked out for 24 hours as I have exceeded my OTP requests!
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Old Feb 22, 2026 | 5:40 pm
  #8  
Dr. HFH
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Originally Posted by Dorsetboy
And now locked out for 24 hours as I have exceeded my OTP requests!
Interesting. I had too many requests one day last week, and was locked out "until tomorrow", not for 24 hours. It was only about five hours until "tomorrow", then I was able to get back in.
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Old Feb 24, 2026 | 8:07 pm
  #9  
Dorsetboy
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Originally Posted by Dr. HFH
Interesting. I had too many requests one day last week, and was locked out "until tomorrow", not for 24 hours. It was only about five hours until "tomorrow", then I was able to get back in.
Page still was not loading to allow OTP to be put in. In addition this morning (25/2) the app just says ‘something went wrong try again’, which I have done many times with no solution. Anyone else got this problem?
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Old Feb 26, 2026 | 6:31 pm
  #10  
Klrduks
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Update: Dowloaded the most recent app update today (2/26) which fixed the problem for me. Hope it helps others with the same issue.
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Old Feb 27, 2026 | 12:04 am
  #11  
JezzaG
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Yes - working now. Thanks.


Originally Posted by Klrduks
Update: Dowloaded the most recent app update today (2/26) which fixed the problem for me. Hope it helps others with the same issue.
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Old Feb 27, 2026 | 5:08 am
  #12  
yurtripper
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Originally Posted by JezzaG
Same problem for me, when the 2FA message arrives the screen freezes with no keyboard shown.

Reinstalling the app doesn’t work.
The last update they released on iOS broke OTP entry completely; they've now issued a patch for it.
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