QR playing chicken over cancellation
Sep 23, 2020, 11:02 am
#46
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 987
After reading your post I went into MMB on one of my two November SOF-SIN bookings (tier point runs) and found the first leg showing as Not Confirmed and was invited to request a refund, which I did.
However my second SOF-SIN booking and my husband’s separate single SOF-SIN booking both look like they are in the middle of being rescheduled. Some of the original legs showing as Not Confirmed, then the rescheduled flights showing as either Confirmed or Partially Confirmed. But neither booking has an invitation to request a refund, just a link to cancel and refund.
I shall leave them for a while and see what happens. We have no intention of making the trip (even if Singapore opens the borders to short term visitors before November) but would prefer to have refunds than vouchers.
Sep 23, 2020, 12:21 pm
#47
Join Date: Mar 2006
Location: West Lothian
Programs: BA Exec Club Silver, IHG Platinum Elite, Qatar Privilege Club
Posts: 508
Did you get an email about the cancellation?
After reading your post I went into MMB on one of my two November SOF-SIN bookings (tier point runs) and found the first leg showing as Not Confirmed and was invited to request a refund, which I did.
However my second SOF-SIN booking and my husband’s separate single SOF-SIN booking both look like they are in the middle of being rescheduled. Some of the original legs showing as Not Confirmed, then the rescheduled flights showing as either Confirmed or Partially Confirmed. But neither booking has an invitation to request a refund, just a link to cancel and refund.
I shall leave them for a while and see what happens. We have no intention of making the trip (even if Singapore opens the borders to short term visitors before November) but would prefer to have refunds than vouchers.
After reading your post I went into MMB on one of my two November SOF-SIN bookings (tier point runs) and found the first leg showing as Not Confirmed and was invited to request a refund, which I did.
However my second SOF-SIN booking and my husband’s separate single SOF-SIN booking both look like they are in the middle of being rescheduled. Some of the original legs showing as Not Confirmed, then the rescheduled flights showing as either Confirmed or Partially Confirmed. But neither booking has an invitation to request a refund, just a link to cancel and refund.
I shall leave them for a while and see what happens. We have no intention of making the trip (even if Singapore opens the borders to short term visitors before November) but would prefer to have refunds than vouchers.
Sep 23, 2020, 1:14 pm
#48
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 987
We haven’t had any emails yet - I just happened to see your post and checked MMB. I’ll give things a chance to catch up and perhaps try to call them if I’ve not received any email by tomorrow.
Sep 23, 2020, 1:38 pm
#49
Join Date: Mar 2006
Location: West Lothian
Programs: BA Exec Club Silver, IHG Platinum Elite, Qatar Privilege Club
Posts: 508
Sep 23, 2020, 3:08 pm
#50
Join Date: Apr 2007
Location: UK
Programs: None
Posts: 115
Take a look at the Book With Confidence Policy thread and read terms and conditions of the policy in the wiki. The policy states that "travel restrictions or travel bans imposed by authorities" are considered involuntary changes so I believe you should qualify for a refund regardless of whether or not your flight is cancelled.
Sep 23, 2020, 8:22 pm
#51
Join Date: Jan 2010
Posts: 9,307
It looks like they've changed the frequency/timings for EDI with QR29/30 being moved about and QR31/32 making a comeback with I think a total of 4 per week (currently 3).
Sep 23, 2020, 9:53 pm
#52
Join Date: Sep 2020
Programs: AA, UA, Lifemiles, BA, MR, CSR
Posts: 14
Thanks for the information everyone. It looks like I may qualify for the automatic refund since the travel ban for U.S. citizens into Thailand will almost certainly be in place into and through November. I do look at google flights and the QR website occasionally, and they show no flights from DOH-BKK through the end of September. I've checked periodically and it seems like QR at some point in each month decides to cancel all flights for a particular route for the following month. If there's DOH-BKK passenger flights occurring now in September I can't seem to find them.
Sep 24, 2020, 2:13 am
#53
Join Date: May 2012
Programs: BA Gold, HHonors Diamond, IHG Platinum, Senior Railcard & Bus Pass
Posts: 987
I'm in this situation with flights to Malaysia in November. Malaysian government have closed their borders until end of the year so phoned up last week to request a refund. Qatar's view is that they are still operating the flight and there is still plenty of time for Malaysia to re-open the borders early so will only issue a refund closer to the flight date.
Sep 25, 2020, 3:07 pm
#54
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Apologies if this was discussed before:
I was originally booked on QR833 (BKK-DOH) in November. That flight was canceled the other day and now shows as "not confirmed" in MMB. QR seem to have automatically put me on QR839 instead.
I just called the Doha Call Center to ask for a full refund, but I was told that QR839 only leaves 30 mins after the original (but cancelled!) QR833, so this will not be regarded as a cancellation (with the option for a full refund) but only a schedule change (without the option for a full refund).
Anyone had this before?
I was originally booked on QR833 (BKK-DOH) in November. That flight was canceled the other day and now shows as "not confirmed" in MMB. QR seem to have automatically put me on QR839 instead.
I just called the Doha Call Center to ask for a full refund, but I was told that QR839 only leaves 30 mins after the original (but cancelled!) QR833, so this will not be regarded as a cancellation (with the option for a full refund) but only a schedule change (without the option for a full refund).
Anyone had this before?
Sep 25, 2020, 3:15 pm
#55
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Apologies if this was discussed before:
I was originally booked on QR833 (BKK-DOH) in November. That flight was canceled the other day and now shows as "not confirmed" in MMB. QR seem to have automatically put me on QR839 instead.
I just called the Doha Call Center to ask for a full refund, but I was told that QR839 only leaves 30 mins after the original (but cancelled!) QR833, so this will not be regarded as a cancellation (with the option for a full refund) but only a schedule change (without the option for a full refund).
Anyone had this before?
I was originally booked on QR833 (BKK-DOH) in November. That flight was canceled the other day and now shows as "not confirmed" in MMB. QR seem to have automatically put me on QR839 instead.
I just called the Doha Call Center to ask for a full refund, but I was told that QR839 only leaves 30 mins after the original (but cancelled!) QR833, so this will not be regarded as a cancellation (with the option for a full refund) but only a schedule change (without the option for a full refund).
Anyone had this before?
For the Qatari law, I am not sure, however, if I'm not wrong, to get a refund the schedule change should be a minimum of 2 hours. I am not sure if cancelling the flight and rebooking you a flight within the 2 hours period would qualify as a cancellation under Qatari law.
Sep 25, 2020, 3:27 pm
#56
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
I am not sure where is your origin ( first point of departure ) but if it's in Europe or the USA; subsequently US DoT or EC261/2004 would apply and you would be able to get a full refund.
For the Qatari law, I am not sure, however, if I'm not wrong, to get a refund the schedule change should be a minimum of 2 hours. I am not sure if cancelling the flight and rebooking you a flight within the 2 hours period would qualify as a cancellation under Qatari law.
For the Qatari law, I am not sure, however, if I'm not wrong, to get a refund the schedule change should be a minimum of 2 hours. I am not sure if cancelling the flight and rebooking you a flight within the 2 hours period would qualify as a cancellation under Qatari law.
Sep 25, 2020, 3:31 pm
#57
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Turkish SHGM rules clearly indicate that if one of the departure time ( from IST ) and the arrival time ( to BKK or your onward destination ) fluctuates more than 15 minutes, you are entitled to a full refund.
However, I am not sure how you would convince QR to look at the Turkish SHGM rules because, for the last two months, all my calls to the QR Turkish speaking call center and the offices in Turkey are getting forwarded to the QR Global Hotline ( usually Doha based agents ). ( That might be because my number is being forwarded to the Platinum line - I haven't tried calling from a different number other than my personal mobile phone )
However, I am not sure how you would convince QR to look at the Turkish SHGM rules because, for the last two months, all my calls to the QR Turkish speaking call center and the offices in Turkey are getting forwarded to the QR Global Hotline ( usually Doha based agents ). ( That might be because my number is being forwarded to the Platinum line - I haven't tried calling from a different number other than my personal mobile phone )
Sep 25, 2020, 3:41 pm
#58
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Turkish SHGM rules clearly indicate that if one of the departure time ( from IST ) and the arrival time ( to BKK or your onward destination ) fluctuates more than 15 minutes, you are entitled to a full refund.
However, I am not sure how you would convince QR to look at the Turkish SHGM rules because, for the last two months, all my calls to the QR Turkish speaking call center and the offices in Turkey are getting forwarded to the QR Global Hotline ( usually Doha based agents ). ( That might be because my number is being forwarded to the Platinum line - I haven't tried calling from a different number other than my personal mobile phone )
However, I am not sure how you would convince QR to look at the Turkish SHGM rules because, for the last two months, all my calls to the QR Turkish speaking call center and the offices in Turkey are getting forwarded to the QR Global Hotline ( usually Doha based agents ). ( That might be because my number is being forwarded to the Platinum line - I haven't tried calling from a different number other than my personal mobile phone )
Well, I still have some time. Maybe there will be another schedule change - also the fact that Thailand does not let anyone in seems to be considered an involuntary change, so I should be good
Thanks!
Sep 26, 2020, 2:14 am
#59
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Apologies if this was discussed before:
I was originally booked on QR833 (BKK-DOH) in November. That flight was canceled the other day and now shows as "not confirmed" in MMB. QR seem to have automatically put me on QR839 instead.
I just called the Doha Call Center to ask for a full refund, but I was told that QR839 only leaves 30 mins after the original (but cancelled!) QR833, so this will not be regarded as a cancellation (with the option for a full refund) but only a schedule change (without the option for a full refund).
Anyone had this before?
I was originally booked on QR833 (BKK-DOH) in November. That flight was canceled the other day and now shows as "not confirmed" in MMB. QR seem to have automatically put me on QR839 instead.
I just called the Doha Call Center to ask for a full refund, but I was told that QR839 only leaves 30 mins after the original (but cancelled!) QR833, so this will not be regarded as a cancellation (with the option for a full refund) but only a schedule change (without the option for a full refund).
Anyone had this before?
Sep 26, 2020, 4:16 pm
#60
Join Date: Apr 2007
Location: UK
Programs: None
Posts: 115
Have you checked your MMB recently? Routesonline has published Qatar Airways NW20 operation changes as of 22SEP20 and there is a reduction in services to KUL which if you are lucky will affect your flights....