May 14, 2020, 11:57 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: realgaga

'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.

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Important: Read the disclaimers and changes below before reading the policy.

Disclaimers:

The version of the policy at the time of change applies.*
This document was made for viewing by travel agents, not passengers.
You must call in to make the changes to your ticket since fees are waived manually.
This policy is in addition to the fare rules of your ticket.
Conditions of Carriage still apply.
It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.

*You are welcome to pursue legal action with QR and prove this wrong. We are merely warning you what will happen when you call in and perform a change.
ALL TIMES/DATES IN DOHA TIME (GMT+3)

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May 15, 2020, 1:13 pm

#526

jona970318

Join Date: Feb 2013

Location: LA/NY/CHI

Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat

Posts: 1,876

Quote:

Originally Posted by avf.tan

According to the QR website, "If your ticket is partially used, the unutilized amount of your ticket will be reissued on a non-refundable travel voucher valid for two years from the date of voucher issuance."

For a ticket that is partially used, does anyone know how QR will work out the remaining refund amount due? Or must I actually request the voucher to know the value? Many thanks!

I believe in most cases, it will be the difference between the roundtrip and oneway fare. In other words, you likely will not get much back if you pursue that route

avf.tan likes this.

May 15, 2020, 1:23 pm

#527

Granite64

Join Date: Feb 2014

Programs: Star Alliance Gold, AS MVP

Posts: 990

Quote:

Originally Posted by sluneckov

tried qatar number and worked just fine! I'm (hopefully) onboard DOH-SYD instead of DOH-HKG in November
wondering what is the best way to get rebooked to NZ - perhaps CGK, DPS or MNL but this is VERY tight 4987 miles

You do realise that they won't allow you to board the plane if you can't cross the border at SYD right?

May 15, 2020, 1:25 pm

#528

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,811

Quote:

Originally Posted by mcrw00

For changes under this newest policy, would the final r/t itinerary simply need to commence by 12/31/20, or conclude (outbound and return) by then?

I'm wondering about the same thing. Would like to book something for NYE.

Also, can you change a direct flight XXX-DOH to a connecting flight XXX-DOH-YYY, provided YYY is within 5000 miles of DOH?
For example, can you change LHR-DOH (return flight) to LHR-TBS (return flight), via DOH?

Does anybody know if this also works for QRPC tickets? Or only for revenue tickets?

May 15, 2020, 1:45 pm

#529

sluneckov

Join Date: May 2017

Location: PRG

Programs: British Airways

Posts: 234

Quote:

Originally Posted by Granite64

You do realise that they won't allow you to board the plane if you can't cross the border at SYD right?

yes, not my first decade of flying. But there is no reason to be overly pessimistic. No one knows what's gonna happen until November

May 15, 2020, 1:51 pm

#530

CurbedEnthusiasm

Join Date: Jul 2012

Posts: 500

Quote:

Originally Posted by msm2000uk

Based on the number of posts over the last 36 hours, the answer to your question is perhaps clear.

M

The niche incubator that is FlyerTalk is hardly representative of the masses of the flying public. If 100 FTers jump on this deal, what does that represent, 0.001% of QR's annual bookings? I don't know; your math is probably better than mine.

May 15, 2020, 2:00 pm

#531

Granite64

Join Date: Feb 2014

Programs: Star Alliance Gold, AS MVP

Posts: 990

Quote:

Originally Posted by sluneckov

yes, not my first decade of flying. But there is no reason to be overly pessimistic. No one knows what's gonna happen until November

Let's hope so, I have a flight on LX/NZ/OS to AKL next month but I already know it's going to be canceled. I hope I can rebook it into next year.

May 15, 2020, 2:10 pm

#532

msm2000uk

Moderator: Qatar Airways

Join Date: Jan 2014

Location: LHR/NCE/MIA

Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher

Posts: 8,948

Quote:

Originally Posted by CurbedEnthusiasm

Correct, FT isn't a representation of the general public.

However, when QR spot a spike, they check the usual sources to see how or why it may be happening.

M

May 15, 2020, 2:13 pm

#533

oliver_dvs

Join Date: Apr 2016

Location: SYD

Programs: QR Platinum (OWE) / BA GOLD (OWE)/ CI Emerald (ST E+)/ SQ PPS (*G)

Posts: 75

30 mins wait (called the UK line, but I think it was a DOH agent).

Told the agent I wanted a 5000 mile destination change, told them the flights (Original destination ATH, new destination JFK) I wanted.
No question asked, ticket issued in 5 mins.

*Got lucky since ATH really is on the tight side of the 5000 miles limit [4941 miles on gcmap].

Last edited by oliver_dvs; May 15, 2020 at 2:40 pm

May 15, 2020, 2:32 pm

#534

absoluy

Suspended

Join Date: Apr 2007

Location: London

Programs: BA Gold

Posts: 860

Anybody had any luck booking through AmEx using the IAP and then doing a change under the 5000 mile policy?

May 15, 2020, 2:40 pm

#535

jona970318

Join Date: Feb 2013

Location: LA/NY/CHI

Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat

Posts: 1,876

Does anyone have experience rerouting to a date where the original fare class wasn't available?

Currently looking at making some bookings for thanksgiving, unfortunately no R class available around those dates

May 15, 2020, 2:47 pm

#536

eneq

Join Date: Apr 2019

Location: DEN

Programs: DL DM

Posts: 583

Just another DP: I booked JFK-KBP through QR, and I was able to change to JFK-GVA with no issues. My agent, however, was very adamant that this would be my only allowed free change under the policy. Any other change would incur a change fee.

FlightDetective likes this.

May 15, 2020, 2:54 pm

#537

FlightDetective

Join Date: Apr 2006

Location: Dublin, Ireland

Programs: BA Gold, Mucci

Posts: 2,068

Quote:

Originally Posted by jona970318

He wasn't budging when I said, "I want the SYD-DOH on my date and the DOH-DUB that connects" - it was - "No R class that day, you can go the day before or day after" - I pushed and he said no, no R class, no change. So you're restricted to that, it seems.

May 15, 2020, 2:58 pm

#538

TheHak

Join Date: Dec 2011

Location: London

Programs: BA NON flyer, LH Frequent Traveller, V/A Gold, HGP Diamond, HHonnors Diamond, GHA Black

Posts: 605

One part is still not clear to me. If you rebook prior to Dec 31, 2020, for say travel in April 2021. Would that be free. The terms on Qatar say

[img]blob:https://www.flyertalk.com/2cc70a7b-a00c-4c9a-afb2-392e2a6aa604[/img] [img]blob:https://www.flyertalk.com/f3cfcd10-0310-407c-b64d-4a96983bab64[/img] [img]blob:https://www.flyertalk.com/3cb04b58-3850-4ba6-b9bd-a8e3320891b3[/img] [img]blob:https://www.flyertalk.com/c6662d56-a6f4-4eac-a91b-3840de3025d7[/img] [img]blob:https://www.flyertalk.com/f4292850-bcf1-45a6-aeaa-18a51b8eed4e[/img] [img]blob:https://www.flyertalk.com/d3567aa3-9797-44fc-838e-dd7b247f196d[/img]
[img]blob:https://www.flyertalk.com/ce1319e0-a962-4266-a281-dc7fa5fad97e[/img] [img]blob:https://www.flyertalk.com/34b6f5b5-727e-4ec9-8a48-911eee378331[/img] [img]blob:https://www.flyertalk.com/9897cea4-9a58-4df0-af51-acafcf31e031[/img] [img]blob:https://www.flyertalk.com/a1813c28-71ff-4144-af61-dff7edadc949[/img][img]blob:https://www.flyertalk.com/3105014f-fa65-44ff-9fe4-01f0f7df08e5[/img] [img]blob:https://www.flyertalk.com/6bfac65a-99b0-4b01-b58f-642a67ffaf34[/img] [img]blob:https://www.flyertalk.com/88dc4620-b4f6-4a94-a257-2bfa77e61030[/img]

They talk about CHANGE not Travel on/before 31 DEc 2020?

Any idea?

May 15, 2020, 3:00 pm

#539

MaxVO

Join Date: Feb 2012

Posts: 4,477

If I'm planning to change, would it be ok to book the original tix through American Express IAP -- or would I run into the same problems as with booking through Expedia?

May 15, 2020, 3:16 pm

#540

NWplatinum

Join Date: Oct 2003

Location: Seattle

Programs: AS MVP100K, Hilton Diamond, IHG Gold

Posts: 3,215

Quote:

Originally Posted by eneq

Agents are wrong about this. I had an agent in the Qatar center actually pull up the rules and read them to me and as you can change as much as you like as long is travel is before Dec 31 (all else being equal as of now).