pstation

I flew the outbound portion and didn't take the return portion. I should have been due the roughly half the value of the ticket but they refunded the original purchase amount.

ISTFlyer

I guess this is a bank error in your favor as these kinds of refunds are processed manually.
Once, TAP Portugal forgot to charge me a $500 cancellation fee for a voluntary refund which was clearly stated on the fare rules.

SeeBuyFly

I would appreciate some help in clarifying the rules...I can't call QR because I am not ready to make a change yet, and anyway the agents don't know anything, I want to be prepared to tell them the rules.

I have a booking for flights before 30 Sep; I may want to change the dates. The rules sayNow this could be interpreted as either
(a) If there is no fare difference, it must still be rebooked in the original RBD; or
(b) If it can be rebooked in the same RBD (i.e. the same fare basis is available for the new flight), no fare difference shall be charged

Now (a) seems nonsensical to me, because if the fare is the same but the fare class is different, I can just get a refund and buy a new ticket. So I think it is (b). Does anyone have any definitive information or experience? Many thanks!

fridgy

not sure what was your question... however if you book a flight for 1000 USD in the Juliet class, you can change it to any other date if there is a Juliet class avaiable for free of charge. (unitl 30 september)
and if you want alternative flight that doesnt have Juliet class but some higher RBD, then you can pay the fare differenece.
Also if there is higher class thats cheaper than you original fare (1000 USD), you can request the higher class and the agent should "upgrade you" to the higher fare bucket, free of charge as well.

SeeBuyFly

You understood my question. I originally asked in the newbie thread, and the poster who replied said that I could only change the booking at no charge if the new fare was the same, but not if the same class (RBD) was available at a higher fare.

lento

He/She was right.

SeeBuyFly

So it's all a matter of competing opinions (yours vs fridgys)? There are no facts?

As I said earlier, it doesn't make sense to say you can only change if the new flight has the same price and also the same RBD (e.g. D, I, etc) available, because I can always get a cash refund and buy the other ticket. The change policy does not makes sense if it is more restrictive than the refund policy. But I do realize that what QR does might not make sense.

lento

Well it was based on personal experience (fact ?). I changed Economy (O) to Economy (O), just date change and had to pay increased fare.

SeeBuyFly

OK, now that is helpful. Thanks!

fridgy

you shouldnt have. Same RBD to same RBD is without fare difference, IF the flight date is until 30th of september.

edit:// i changed my ticket at least 5 times this month, always voluntarly same booking class to same booking class. The new fare would cost me around 1000 euro more, but the agents always did it free of charge due to same booking class available.

SeeBuyFly

Ah, personal experience also; much more reassuring than a bald statement that something is a certain way. Yes, the question is about before 30 Sep. Thanks!

PHLGovFlyer

I'm booked on QR flights JFK-DOH-ATH and return in September and just got hit with the QR703 cancellation. QR has substituted 703 with a booking on the AA DOH-JFK flight. I definitely do not want to fly AA after paying for QR metal. There are also alternative QR flights with better connections and better timings.

Does the Book With Confidence policy allow me to switch to other QR flights at no added cost because of the change to AA metal? I'm not looking to change the dates or destinations.

anabolism

Since your ticketed flight was cancelled, standard airline practice is to allow you to select alternate flights of your choosing. This is even more basic than the BwC policy, although that should apply as well.

PHLGovFlyer

Great. Would I be able to change the outbound flights as well? There were no changes to those flights, but there are much better timings available.

SeeBuyFly

As explained a few posts above (but not unanimously agreed upon), you should be able to change any flights before 9/30 without charge IF the new flight is in the same booking class (same one-letter class code, formally known as RBD). Best to verify in advance that the same RBD is available, perhaps by making a dummy booking on qatarairways.com to see the RBD (or via Expertflyer subscription). Then tell the agent what to do, don't let them tell you.

For canceled flights, on the other hand, you should be able to choose a new flight at no cost irrespective of RBD. I have had them say "no availability" just because there is no availability in the same RBD; and if so you will have to insist, saying it is an involuntary change and so they have to do it.