ISTFlyer

There were several cases here in FlyerTalk when a member benefitted from a QRPC privilege ( such as lounge via QRPC, extra baggage via QRPC, etc... ) and tried to credit to another program, even though if they had their other OW program listed on their boarding pass, they had their miles credited to QRPC.

There is technically FQTS and FQTV slots in their system, however, I could assure that %99 of the QR agents would be clueless about what it is. ( Especially contracted outstation agents )

Check;
https://www.qatarairways.com/en/trav...19-update.html

The regions are available under the "Operational Routes" section at that page.

JAeX

Those don't line up with the list provided on the Travel With Confidence page

The Operational Routes section lists Africa, Americas, Asia, Europe, and Middle East. In the list above Asia is split into Far East, Australasia, and Indian Subcontinent. Middle East is also different from GCC which includes fewer countries.

ISTFlyer

Oops, that is true. Although the Operational Routes section could be useful for other regions other than the Asian peninsula.

Andrew35K

Does borders being closed constitute an ”involuntary change”, enabling for a date and destination change without fare difference?

Mrgolfer21

My issue gets a little more complicated as I booked through Chase. I originally spent 4-5 hours, a few HUCA's and escalating to a manager at Chase when the associate tried to tell me that KBP was 8,000 miles from BKK to try and rebook my original ticket. I'm not on here trying to have others do the dirty work, I'm happy to do it if it was as simple as calling the airline, which it seems some have tried to do. Unfortunately, when I tried to call the airline originally, they won't help me since I booked through Chase. So, if I know the airline will do it, then I can push Chase to do it, but would like to know for sure that Qatar allows it.

My flight is in a little over a month (early Nov)...I give it a 10% chance of me being allowed in, and that is being super generous. I had two flights booked at the same time on different airlines to different cities, and my DFW-HKG on AA was just canceled as they still aren't flying the route. I'm going to give it a few days and see if anybody is able to make the change...if not, and I've got a few hours to kill...I'll give chase a call and go through the ringer with them to try to rebook same itin for sometime next summer. I won't complicate it by changing out BKK. Fingers crossed.

Mrgolfer21

Yes...but it seems they are waiting until at about a week or so before your flight to allow that option. Others have posted about trying to change a month out and were not allowed under involuntary as the situation could change. I think one person posted about Qatar saying they needed to call back when it was under 7 days, but can't be 100% on that timeframe.

Editing to say that was under old policy...not sure if that bleeds over to new policy for rebooking into 2021...there are no data points that I'm aware of for those of us that booked prior to Oct. 1st and had previously been required to complete travel by end of 2020.

The Mileage Millionaire

The lack of specificity could work to customers' advantage! I wonder if this well be left up to agent interpretation or if QR will add this info to the offer T&C?

The Mileage Millionaire

Interesting. Thanks.

realgaga

I have now updated the thread with the PDF version of Extending Our Commitment policy.

cedejah

This is the exact same issue I am struggling with! I spoke to two people on the phone earlier on today and they both have said different things. I am currently booked into (R) and I am being told that if I extend the validity of my ticket for two years and rebook into another (R) class then I may have to pay the fare difference! Any suggestions from anyone?

eneq

Has anyone had any recent luck doing an online refund request for a cancelled flight?

SpeedAdvantage

I'm one of those who posted. QR didn't cancel my reservation until around 7 days before departure. My destination is DOHA by the way for the record.

Enskie

Tried to move my reservation from MUC to MLE from 12/20 to 07/20. Booked one of the Medical Free Tickets. They refuse to rebook. Even the T&C of the Medical tickets say that travel has to be completed by 31.03.2021 I thought the Book with Confidence policy would allow changes until 31.12.2021 as this policy is valid for all tickets.

IAN-UK

Similar thing (but TK/LH) happened a couple of times. A solution was on leaving the lounge to get the desk agent to make sure the system information aligned with my preferences.

englisha

Finally got through to Qatar today after 45 minutes on hold. I wanted to change a booking (involuntary cancellation) from this year to next. First was told that it had to be done this year to which I informed the agent of the new rules. I was put on hold for 15 minutes while she looked up the new rules and then proceeded with the changes. First, I asked for a change of origin within 500 miles, which was done (CPH to PRG) but at the last minute she decided to check with her supervisor and the change of origin wasn't allowed.

So, end result was the ticket was changed to next year at no cost, with no change in origin or destination.