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DOH-HKG tomorrow changed to non Q Suites - any options?

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DOH-HKG tomorrow changed to non Q Suites - any options?

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Old Oct 20, 2019, 7:54 am
  #16  
 
Join Date: Feb 2008
Posts: 1,597
Originally Posted by msm2000uk
I hate being the miserable voice of reason, but you paid for a Business Class ticket, and you will still be flying Business Class.

Now, we have had the QSuite v Non QSuite argument too many times on the forum, and the only way QR will usually offer support is if you can show that you had paid more for the QSuite than any other option (at the time of booking).

M
This shouldn't be the case at all. Its entirely possible one wouldn't have bought the business class fare but for the QSuite. Qatar should accommodate as best it can.
bmw303 is offline  
Old Oct 20, 2019, 8:19 am
  #17  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
Originally Posted by bmw303
This shouldn't be the case at all. Its entirely possible one wouldn't have bought the business class fare but for the QSuite. Qatar should accommodate as best it can.
You're quite right - it is entirely possible that someone bought specifically for the QSuite, but many airlines have differing products amongst respective fleets.

Should BA refund passengers if they don't receive the Club Suite?
Should SQ refund passengers if they don't receive the new F Suite?
Should EK refund passengers if they don't receive the new F Suite?
Should CX refund passengers if they don't receive Regional J, but instead get an older lie-flat?

Should QR charge passengers who are put on a substituted QSuite aircraft, when the passengers would have paid for a 777 standard layout?

QR won't have substituted the QSuite plane just to spite those passengers, and unfortunately aircraft go tech all the time.

M
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Old Oct 20, 2019, 9:04 am
  #18  
 
Join Date: Apr 2015
Programs: Some
Posts: 5,252
Originally Posted by msm2000uk
You're quite right - it is entirely possible that someone bought specifically for the QSuite, but many airlines have differing products amongst respective fleets.

Should BA refund passengers if they don't receive the Club Suite?
Should SQ refund passengers if they don't receive the new F Suite?
Should EK refund passengers if they don't receive the new F Suite?
Should CX refund passengers if they don't receive Regional J, but instead get an older lie-flat?

Should QR charge passengers who are put on a substituted QSuite aircraft, when the passengers would have paid for a 777 standard layout?

QR won't have substituted the QSuite plane just to spite those passengers, and unfortunately aircraft go tech all the time.

M
There should be a partial refund of the ticket price in all those cases, yes. Particularly if the passenger is a status passenger with the airline whose business they could lose.
lost_in_translation is online now  
Old Oct 20, 2019, 9:24 am
  #19  
 
Join Date: Feb 2008
Posts: 1,597
Originally Posted by msm2000uk
You're quite right - it is entirely possible that someone bought specifically for the QSuite, but many airlines have differing products amongst respective fleets.

Should BA refund passengers if they don't receive the Club Suite?
Should SQ refund passengers if they don't receive the new F Suite?
Should EK refund passengers if they don't receive the new F Suite?
Should CX refund passengers if they don't receive Regional J, but instead get an older lie-flat?

Should QR charge passengers who are put on a substituted QSuite aircraft, when the passengers would have paid for a 777 standard layout?

QR won't have substituted the QSuite plane just to spite those passengers, and unfortunately aircraft go tech all the time.

M
There are several things Qatar can do that are customer friendly including but not limited to:

(1) allow for a free change to a QSuite flight that works for the passenger;
(2) offer the customer the option of a downgrade to economy based on the cheapest economy fare available at the time the passenger booked the business class ticket;
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Old Oct 20, 2019, 9:48 am
  #20  
 
Join Date: Jun 2018
Posts: 940
Agree RE: 777 not so bad. Flew it for 17 hours from AKL to DOH and it was nice and spacious!

Can’t compare to QSuites yet... but I agree about not wanting to be by the window access-wise.
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Tofino87 is offline  
Old Oct 20, 2019, 10:14 am
  #21  
 
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,434
Originally Posted by Tofino87
Agree RE: 777 not so bad. Flew it for 17 hours from AKL to DOH and it was nice and spacious!

Can’t compare to QSuites yet... but I agree about not wanting to be by the window access-wise.
I would be very happy to take 777 in 2-2-2 over Qsuite any day. The only caveat would be that I've yet to try QSuite in a 777, but I doubt it is that different from the 350 QSuite in what they get out of a few extra inches cabin width.

-A
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Old Oct 20, 2019, 10:27 am
  #22  
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Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
I loved the 777 DOH-AKL slept very well and very spacious seat
mikeyfly is offline  
Old Oct 20, 2019, 10:39 am
  #23  
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Join Date: Oct 2019
Programs: BA Gold
Posts: 13
Hey everyone. Thanks for your replies - I’m now feeling much more positive about the flight!
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Old Oct 20, 2019, 11:32 pm
  #24  
 
Join Date: Aug 2013
Programs: SPG & Marriott Plat Privilege Club Plat
Posts: 111
I have flown the 2-2-2 configuration on many long-haul flights most memorably form Doha - Sydney (14 hrs) !

You cant beat the spaciousness and the huge bed (with no cubby to put your legs/feet in)

I'm a little sad … they will all be re-configured

SF
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