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Horrible Business Class on-ground experience and apathetic Customer Service

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Horrible Business Class on-ground experience and apathetic Customer Service

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Old Apr 29, 2019, 2:12 am
  #1  
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Join Date: Dec 2012
Location: OSL
Programs: BA Gold, SQ Silver, LH, AF
Posts: 147
Horrible Business Class on-ground experience and apathetic Customer Service
Hi folks. Does anyone know how to get attention of Qatar CS for a horrible business class on-ground experience and apathetic customer service?

Have filed a complaint from Qatar webpage and also written to [email protected] last Monday. One ended with an auto-reply asking to wait for 5 days, the other asked for my PNR which was incidentally the first line of my email.

Don't want to type the experience here, but will do if there is no other option.
heman is offline  
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Old Apr 29, 2019, 4:04 am
  #2  
 
Join Date: Jan 2019
Location: VIE/PRG
Programs: FB Platinum, Marriott Platinum Elite
Posts: 1,592
??? Just wait for their response. Why you wouldn't share it here too?
747jetter is offline  
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Old Apr 30, 2019, 5:19 am
  #3  
 
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 511
Perfect CS, had the same happen to me when I ask them via twitter, "Hi my PNR is... could you..." Dear... pls forward us your PNR so we could look up the reservation".....
Originally Posted by heman
........ the other asked for my PNR which was incidentally the first line of my email.

.
nilsfr69 is offline  
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Old Apr 30, 2019, 9:39 am
  #4  
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Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,262
Did this occur in DOH or at the outstation?

If outstation, whatever the complaint I'd most likely let it go if you got on your flight and made it to your destination
mikeyfly is offline  
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