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Yes, absolutely mention the QSuites. There’s no way they’ll rebook you for free otherwise. Good luck and please report back how it goes! Btw, the first time I tried they told me they’d need availability in the same booking class to rebook me. That agent was misinformed. Just think about it, of course R space is long gone by the time you need to rebook. Rebooking into another booking class due to loss of QSuites should be no problem at all. |
depends on how fast the retrofit them, good luck looks like I be flying to Auckland non Qsuite :-)
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Lost QSuites on DOH-SIN QR942 on 17 May - disappointed!
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Originally Posted by ChocolateFactory
(Post 30922865)
You don’t have to “think of a reason” - QR have done that themselves. ;-) Their policy is as simple as it’s generous: You lose QSuites, you can rebook for free, no matter the booking class. You can change both the date and the departure/arrival airport (within 500 miles). For us this meant being able to change our I-class inbound flight from SIN-OSL to KUL-ARN one day later, where there only was D class availability. And we didn’t even get QSuites back that way, but we chose convenience over having to position back to SIN. Had we booked that flight outright, it probably would have cost us several thousand dollars more. But you can only rebook once, so make up your mind well. I did say all that (booking QSuites was the sole purpose of going on this trip, etc.) First they said they were going to look how much extra I would need to pay, then they simply said that there are no more award seats available on this flight and they can't help. I then tried twitter and got this: Redemption seats are limited and capacity controlled hence, there are limitations on the number of seats available for redemption on any given flight. Certain days/periods may have no award seat availability; this is a global industry practice and is a function of flight forecast. We understand and are sorry that the aircraft changed. We regret that we cannot make an exception for this. |
To be honest, I find their policy very generous as it is.
It would really have surprised me if they had let you change an award booking. Opening up award availability isn’t something customer service can do, so it would have to go through revenue management. No way they’d do that for a simple award booking (where they probably didn’t make a lot of money anyway). |
Originally Posted by ChocolateFactory
(Post 30941905)
To be honest, I find their policy very generous as it is.
It would really have surprised me if they had let you change an award booking. Opening up award availability isn’t something customer service can do, so it would have to go through revenue management. No way they’d do that for a simple award booking (where they probably didn’t make a lot of money anyway). I got a change from Qsuite to non Qsuite for a flight in June 2019 and tried to get rebooked. The answer I got was "there was no equipment change"....so it means keep screenshots of the seatmap at booking time guys! Two other equipment changes, happening within one week (!!), I could not even ask to change, as they were last minute changes, after OLCI. Got the information at the airport... :-( |
Originally Posted by ChocolateFactory
(Post 30941905)
To be honest, I find their policy very generous as it is.
It would really have surprised me if they had let you change an award booking. Opening up award availability isn’t something customer service can do, so it would have to go through revenue management. No way they’d do that for a simple award booking (where they probably didn’t make a lot of money anyway). |
Originally Posted by Ijones027
(Post 30941951)
the question I have is the fact that so much flights qr switches, do you think they advertise qsuites to get people to book were in reality they don't nearly have that many planes with qsuites in the first place
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A7-BEI (77W 42J) is now with QSuite
The last two 77L with the old-J are still flying. |
Originally Posted by Dr. HFH
(Post 30942042)
No, I don't think that they do it intentionally. You think that this is a lot? Try flying CX in either direction between BKK and HKG. The difference here is that everyone wants to fly in QSuites, so people are much more conscious of equipment swaps here.
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Pics of bassinet layout at seat 8B on QR's A350-900 QSuite
As I haven't found any pics of the bassinet layout in the QSuite, I took some photos of the bassinet installed at seat 8B on a recent flight with my little girl on the Oneworld-painted A350-900 A7-ALZ.
At first, it seemed that the crew had never installed a bassinet in the QSuite before, as they were unsure about the right seat with a bassinet position but quickly recognised by the hidden mountings that 8B was the right seat. The bassinet needs a special frame to be installed. The frame itself is quite massive and clamp-shaped. It took two crew members incl. the purser, a flashlight and some strength to install the frame in the suite but it worked out very well. My baby girl slept safe and sound in her flat bed. Overall, I think the bassinet location is quite good: easy access for the parent, visually and accoustically well separated from other passengers and still plenty of room for the parent to enjoy the QSuite. But one word of warning which applies to this bassinet type used by QR and other airlines like LH or SQ: If your baby is very active and can get up during the flight, it may sit up as the closed zipper latch of the bassinet may not stop that which may result in a potential risk of the baby falling down in a worst case scenario. So while your baby may sleep well, your own sleep may not be as relaxed as you may wish for ;) Here are the pics, FT exclusives: https://cimg1.ibsrv.net/gimg/www.fly...524c2c34b8.jpg https://cimg2.ibsrv.net/gimg/www.fly...31291046c3.jpg https://cimg8.ibsrv.net/gimg/www.fly...c4464d3317.jpg https://cimg9.ibsrv.net/gimg/www.fly...a129bea7c1.jpg |
Originally Posted by ngfan
(Post 30955546)
..... But one word of warning which applies to this bassinet type used by QR and other airlines like LH or SQ: If your baby is very active and can get up during the flight, it may sit up as the closed zipper latch of the bassinet may not stop that ehich may result in a potential risk of the baby falling down in a worst case scenario. So while your baby may sleep well, your own sleep may not be as relaxed as you may wish for ;)
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Originally Posted by ChocolateFactory
(Post 30936977)
Yes, absolutely mention the QSuites. There’s no way they’ll rebook you for free otherwise. Good luck and please report back how it goes! Btw, the first time I tried they told me they’d need availability in the same booking class to rebook me. That agent was misinformed. Just think about it, of course R space is long gone by the time you need to rebook. Rebooking into another booking class due to loss of QSuites should be no problem at all. |
Sorry to hear that. :( I've called their US office once and also felt they weren't very helpful or even friendly.
You could also try calling their Qatar office directly (or other countries, maybe UK?). The Australian office consistenly gave me the same answer, different agents (the first time I just checked my options, the second time I actually made the change). |
Did the Australian office make your changes without charging the service charge (presumably they would as they would process it as an involuntary change)?
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