QF 'exclusive priority phone numbers' for Gold members ??
Jul 13, 2001, 6:09 pm
#1
Original Poster
Join Date: May 2001
Location: Brisbane, QLD Australia
Posts: 48
QF 'exclusive priority phone numbers' for Gold members ??
Hi,
*Quote from QF FF website*
>Gold Frequent Flyers receive the highest >level of service whenever they call for >reservations or to make enquiries. You'll >have access to exclusive priority phone >numbers within Australia and overseas, >available for Gold members only.
Can any GOLD member tell me if they have used this special number and if they experience any difference in the service ???
Anyone can tell me what this number is ???
------------------
My favourite pay-to-surf programs ....
http://www.lottoforever.com/[email protected]
*Quote from QF FF website*
>Gold Frequent Flyers receive the highest >level of service whenever they call for >reservations or to make enquiries. You'll >have access to exclusive priority phone >numbers within Australia and overseas, >available for Gold members only.
Can any GOLD member tell me if they have used this special number and if they experience any difference in the service ???
Anyone can tell me what this number is ???
------------------
My favourite pay-to-surf programs ....
http://www.lottoforever.com/[email protected]
Jul 13, 2001, 11:20 pm
#2
Original Member
Join Date: May 1998
Location: MEL
Programs: QF Platypus UA PE MM HH Diamond
Posts: 538
The system works well from Borneo, and from other parts of the world as well. QF pay the international toll for Gold members to contact Qantas rsvns back in Australia. The number used depends upon the country from which you are phoning.
You should have the numbers in a little folder which you receive as a gold member. As noted on other boards, it is inadvisable to post the numbers, otherwise were non-goldies to use this valuable privilege then it may be withdrawn. Koala
You should have the numbers in a little folder which you receive as a gold member. As noted on other boards, it is inadvisable to post the numbers, otherwise were non-goldies to use this valuable privilege then it may be withdrawn. Koala
Jul 14, 2001, 2:13 am
#3
In Memoriam
Join Date: May 2001
Location: Katoomba (Blue Mountains)
Programs: Mucci
Posts: 8,083
I found the number on their website, and as soon as they brought up my profile they transferred me to normal Qantas Club reservations. They are only allowed to deal with Gold FF's - I suppose this makes sense, if they were to deal with whoever rang the number the gold's would be delayed.
Dave
Dave
Jul 15, 2001, 1:17 am
#5
Join Date: Jan 2000
Location: Melbourne,Victoria,Australia
Programs: QF Plat (Life Gold), SQ PPS
Posts: 1,072
I thought all the FF/QC phone numbers now effectively go to the same place; they require you to key in your FF#, and based on that they route to whichever set of operators is appropriate.
Jul 15, 2001, 6:59 am
#6
Original Member
Join Date: May 1998
Location: MEL
Programs: QF Platypus UA PE MM HH Diamond
Posts: 538
Dear Billy Hughes [a nice historic name]
You are right for domestic use. However, as I mentioned earlier, the really valuable #'s are the toll free ones from overseas to QF rsvn in the land of OZ. When stuck after hours trying to make a late connection from PEN to a QF flight, having that access was a godsend. QF offices in many countries still work regular hours, and after that time you do not get your calls re-directed to Australia. If you are out of the city where a QF office is located the toll free number is again great to have on hand. Koala
You are right for domestic use. However, as I mentioned earlier, the really valuable #'s are the toll free ones from overseas to QF rsvn in the land of OZ. When stuck after hours trying to make a late connection from PEN to a QF flight, having that access was a godsend. QF offices in many countries still work regular hours, and after that time you do not get your calls re-directed to Australia. If you are out of the city where a QF office is located the toll free number is again great to have on hand. Koala
Jul 16, 2001, 8:46 am
#7
In Memoriam
Join Date: May 2001
Location: Katoomba (Blue Mountains)
Programs: Mucci
Posts: 8,083
Jul 18, 2001, 10:05 pm
#8
Join Date: Jun 2001
Location: A haze of disconnected thoughts
Programs: EK, VA, QF, AC etc
Posts: 121
MukMuk said:
It's a bloated pig of a site! Tries to kick you off if you have javascript disabled. And hides most of the content behind https:
I often have to access the WWW via less-than-perfect methods. And the QF site is basically inaccessable.
Thank G*d for the direct dial numbers to the QF offices in .au!!!
CD
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
I'm impressed that you managed to find the gold number on the qantas web-site!
</font>
I'm impressed that you managed to find the gold number on the qantas web-site!
</font>
I often have to access the WWW via less-than-perfect methods. And the QF site is basically inaccessable.
Thank G*d for the direct dial numbers to the QF offices in .au!!!
CD
Jul 22, 2001, 10:13 am
#9
Join Date: Mar 2000
Location: EU rotating
Posts: 2,926
Gold numbers are nice as long as QF staff are taught to respect that status. Should anyone go to Qantas office in Sydney then please don't be surprised when your OneWorld status card gets blank stares as if you were showing a mere Medicare card. FWIW, it took me 4 visits to that place to get a ticket changed for a friend and all staff including "team leaders" made fun of me and questioned my knowledge of the flight rules even though I was proven to be right in the end.
Jul 23, 2001, 6:25 am
#10
In Memoriam
Join Date: May 2001
Location: Katoomba (Blue Mountains)
Programs: Mucci
Posts: 8,083
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Spider:
Gold numbers are nice as long as QF staff are taught to respect that status. Should anyone go to Qantas office in Sydney then please don't be surprised when your OneWorld status card gets blank stares as if you were showing a mere Medicare card. FWIW, it took me 4 visits to that place to get a ticket changed for a friend and all staff including "team leaders" made fun of me and questioned my knowledge of the flight rules even though I was proven to be right in the end.</font>
Gold numbers are nice as long as QF staff are taught to respect that status. Should anyone go to Qantas office in Sydney then please don't be surprised when your OneWorld status card gets blank stares as if you were showing a mere Medicare card. FWIW, it took me 4 visits to that place to get a ticket changed for a friend and all staff including "team leaders" made fun of me and questioned my knowledge of the flight rules even though I was proven to be right in the end.</font>
When I complained to the internet help desk (since the original J was booked and paid for over the net) they were horrified, and I scored a free Y from SYD to MEL for the hassle that was caused (although I think I had a very bored 6 year old and an EXTREMELY bored 2 year old with me, and it all took about 90 minutes, and the kids were making havoc, and I made sure that the internet help desk knew about this, might have helped).
Seriously though, how can they expect to charge an amendment fee if you walk in with one FULLY REFUNDABLE ticket and want to walk out with another FULLY REFUNDABLE ticket?
In the end, I told them where to shove their new ticket and requested a full refund on the old ticket. This will happen, and I will use the free ticket for the flight I originally wanted (wonder if I can spend 3000 points on an on-departure upgrade?)
Dave