Qantas.com - Mistakes/Errors/Issues/Bugs/Features
 

Good idea ^.

Issues
No OLCI for NZ.
No multi-city for NZ.

Issue: Can't waitlist for domestic upgrades.

>:\

I though Kununurra was a seasonal port with flights operating May-Oct. Are they not going to operate this next year?

Kununurra was performing poorly for QantasLink. It was my understanding KNX was operated year round (1x weekly), upping to 2x weekly during the "Dry".

From the Qantas.com domestic routemap:

Quote:

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Important Information:
This service only operates direct in one direction from Perth to Kununurra. When travelling from Kununurra to Perth the flight is via Newman. This service will cease operating on 28 October 2006.

---

Cheers

Website Enhancements
 

Instead of errors how about some enhancements, such as being able to book open jaw and multiple destination reward tickets?

My profile now says silver - it should be GOLD! :D

This can be done now. Cant it?

Not "Open Jaw" yet.

(You can book multiple destination award itineries however.)

Out of curiosity when would there be a benefit in booking an open jaw intin as opposed to either a multi destination or two seperate one way sectors?

Potential change and cancellation fees - two one-way bookings cancelled will incur 10Kpoints in fees, one open-jaw trip cancelled will only incur 5K points. This gets down to serious points if there a number of OJ segments on the one itinerary.

Dave

One of the more efficient use of QFF points when using them for award flights is the oneWORLD award. With this award However, to book oneWORLD itineraties containing Surface "Open Jaws" you currently need to telephone QFF thus incurring the 2500k point "Assisted award Booking Fee" per PAX.

I would like to see them improve the fare search function on the JQ page. For one thing being able to set flexible dates would be handy, as would having a message telling you the flight doesn't operate on x day when you search that date rather than "no flight or seats" message.

I'm not sure that this is still the case. You now seem to be able to do this through the booking engine - although, I never took the booking through to being ticketted.

The OW awards already have the assisted booking fee already included in their cost

Dave

This made sense when the only way to book OW awards was over the phone. Now that some are able to be booked online does this mean a stealthy devaluation (charge 2500 points for each "trip" rather than for each award)?

While this table on Qantas.com does include the assisted award booking fee; when making a successful booking on the award booking engine this 2,500 point fee is not charged.

i.e. A WHY Zone 10 MEL-(QF)HKG-(CX)LHR-(BA)JFK-(QF)SYD-(QF)MEL booked online points total comes out at 140,000.

(Let's not discuss the +++'s :rolleyes: )

Thanks serfty. I think Dave Noble is referring to OW awards (which are only available return) not partner awards (which are available one way).

I too was referring to OW awards ....

• For that trip I used as an example I did a dummy online booking.
• It was automatically evaluated as a oneWORLD award as soon as the BA flight was added to the itinerary.
• The points total changed to 140,000 and stayed at that level.
• The booking web page even has small blue oneWORLD logos appearing on it from then on.

Well... From http://www.qantas.com.au/fflyer/dyn/...s/pointsTables

it still shows the price as 142k . Perhaps Mr Qantas hasn't updated the table yet

Dave

probably not.

In fact I seem to recall that when the most recent major enhancements were announced nearly two years ago, the tables on the web site and in the printed guide had this non inclusive figures (e.g. 140,000). Qantas subsequently did change the table to show the inclusive figures (e.g. 142,500) following complaints.

Qantas.com is playing up once again... :rolleyes:

I'm continually encountering the "Cannot Find Server" and "Problem loading page" errors. I asked a friend to check to see if he was encountering any problems and to his and my surprise, typing and entering "Qantas.com.au" into the address bar directed him to Google search results for Qantas.com.au!

Jetstar.com also appears to be unavailable in addition to ReadyRooms, Qantas.com/agents and Qantas Freight.

:mad:

Still down :(

Seems to be back up ... (only within last 30 mins)

Amazing how long it was down for a business that supposedly relies on technology (and trying to encourage people to use the internet instead of phoning). :td:

Seems ok now... I wonder if it was the same issue as the downtime the other day?
It would be nice if they had a message at login (like some of the banking sites for instance) explaining downtime or any system issues, rather that just hoping that the customers won't notice or will just try until it's working....

Actually, extremely suprising since they are a huge e-commerce site, in a VERY competitive industry where people have lots of choices to go elsewhere if Qantas can't give them what they want at the time they want it.

These outages would be costing them lots of $ in lost revenue - some which would be regained when the site is back up and some would be lost to competitors.

Web site down again now... giving me the error message:

which, of course, is totally erroneous as I was just trying to log in, let alone be logged in and be doing an award booking :( .

2nd time in 2 weeks this has happened. It is most frustrating at the start of a long weekend.

QF could at least come up with a better error message.

It is still a problem this morning.

Are there gremlins at work to put the consortium off a purchase.

Award Booking problem CNS to HKG
 

I keep getting this message
It's the first time I've seen the message above. I'm used to 'there is no availability' etc etc, but not this one. Is it because it is CX stock?

Thanks,

TravelTil

Hello TravelTil,

I have also experienced this problem when trying to book an award flight on MacAir and Air North - it happens regularly for me.

Regards

Traveltil
Yes apparently it is a problem with CX computer not talking to qantas computer!

NEW - Book International Multi-City Trips Online:

http://www.qantas.com.au/regions/dyn/multicity/MapSearch
^ ^

Ooooh! Looks nice at first glance. Will have to have a nice little play with it and see what my real thoughts are.

Great to see they've added it in for ex-Australian Itins.

Looks pretty but lacks a lot of destinations

I reckon its not finished and we are being guinea pigged

Big feature that I would like:

Point calculator for Earning Points extended to oneworld flights as well. As of current, you can only calculate the points you earn on Qantas metal flights only (which ***** big time when you are trying to think about RTW - yeah yeah you can do it manually with paper and pen but who wants to?)

Not only that, but look carefully at Europe. Since when is Copenhagen located somewhere in Russia?

In addition, you won't be able to "book" if one of the sectors you placed in the flight schedule is invalid. I'm not sure whether this means there is absolutely no way in hell (with any connection plan whatsoever) that Qantas can get you from A to B, or whether there isn't just a direct flight (or one stopover) - now that's just plain silly. They should also at least indicate which sector is invalid and give you a choice to correct it or insert/delete sectors (at the moment, you can only delete the last sector).

Lacks YYZ for example, and when I try a RTW flight LHR-NRT-MEL-LAX-JFK-LHR with the best price option, it asks all sorts of questions about which specific QF/BA flights I want, and after all that entering, it says it cannot find a fare.

A bit frustrating. (I have tried several times choosing slightly different routes/flights.)

YYZ does exist
 

YYZ is there - just not labelled.

Is there anyway to book a higher fare class in economy using the new multi-city booking tool where there are cheap (ie N, O or Q class) seats available on a specific flight?

The only time I have been able to get a red e-deal for example is where I have happened, by chance, to select certain flights which does not have any of the cheapest seats left.