AVOD & Compensation
Oct 29, 2006, 5:53 pm
#1
Original Poster
Join Date: Jul 2004
Location: DFW
Posts: 411
AVOD & Compensation
I've read & myself experienced some AVOD issues. Not suggesting we start a Sticky, but would be interesting to hear from other FF's how often it's occuring & how the crew "manage" the situation - and if any compensation is provided (with or w/o asking?)
FWIW, my brother flew home to SIN last night; AVOD not working on QF5. Crew tried rebooting 4-5 times; could not get it working. Supervisor offered US$50 duty-free voucher - does not appear same compensation was offered to anyone else that he could see.
My bro' did not get the rego #; but I'm sure QF NB would know.
Cheers, Simon.
FWIW, my brother flew home to SIN last night; AVOD not working on QF5. Crew tried rebooting 4-5 times; could not get it working. Supervisor offered US$50 duty-free voucher - does not appear same compensation was offered to anyone else that he could see.
My bro' did not get the rego #; but I'm sure QF NB would know.
Cheers, Simon.
Oct 29, 2006, 6:00 pm
#2
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Originally Posted by ghostboy
Supervisor offered US$50 duty-free voucher - does not appear same compensation was offered to anyone else that he could see.
Oct 29, 2006, 8:11 pm
#4
Join Date: Dec 2004
Location: Brisbane, Australia
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Originally Posted by ghostboy
My bro' did not get the rego #; but I'm sure QF NB would know.
Cheers, Simon.
Cheers, Simon.
QF0005 was ops by VH-OJI last night, IIRC, one of the first 747-400s to have the AVOD system installed. I'm not sure whether it has the latest patch, but by the sounds of it, it doesn't.
Cheers, QF NB
Oct 29, 2006, 8:44 pm
#5
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Join Date: Jul 2004
Location: DFW
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Originally Posted by QF NB
Hello Simon
QF0005 was ops by VH-OJI last night, IIRC, one of the first 747-400s to have the AVOD system installed. I'm not sure whether it has the latest patch, but by the sounds of it, it doesn't.
Cheers, QF NB
QF0005 was ops by VH-OJI last night, IIRC, one of the first 747-400s to have the AVOD system installed. I'm not sure whether it has the latest patch, but by the sounds of it, it doesn't.
Cheers, QF NB
Cheers.
Oct 30, 2006, 6:47 pm
#8
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Originally Posted by pilotdude09
I read somewhere that there is a revert option to the old system with the 2 hour loops, or is this untrue?
Cheers
Cheers
Oct 30, 2006, 10:59 pm
#9
Join Date: Dec 2004
Location: Brisbane, Australia
Programs: Virgin Australia Velocity Gold
Posts: 1,425
Originally Posted by pilotdude09
I read somewhere that there is a revert option to the old system with the 2 hour loops, or is this untrue?
Cheers
Cheers
Would have been interesting to see, during the earlier parts of the year, whether having an IFE engineer helped solved many of the AVOD reliability problems.
A flick of a few switches and Qantas' unreliable AVOD system reverts back to the reliable looped-based system (Hey, it's gotta beat no IFE at all
)
Oct 31, 2006, 2:29 am
#10
Join Date: Jun 2002
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I was on VH-OJU recently and the AVOD stopped working for about an hour during the flight. Needless to say no compensation was sought as I am all to used to AVOD not working (LX also suffers from similar spates of outages it seems).
Oct 31, 2006, 2:37 am
#11
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Originally Posted by Traveloguy
...(LX also suffers from similar spates of outages it seems).
Oct 31, 2006, 8:22 pm
#12
Join Date: Nov 2005
Location: Sydney, Australia
Programs: QF NB, SPG
Posts: 63
We were on QF107 on Oct-9 (VH-OEB), AVOD worked perfectly.
QF12 on Oct-30 (was a -438ER, not sure which one) was a different matter. They rebooted it several times before I just gave up and got some sleep instead (yay for the upgrade to J - first time in a skybed. Row 16 (upstairs exit row) is nice, but not very private).
AVOD seemed to be working fine in the morning, the pilot said they'd been on the phone to rockwell-collins and their techs say it was a hardware failure.
I didn't even think to try and get any compo - I wouldn't have watched much anyway, as the content seemed to be the same as the Oct-9 flight where I watched almost everything I wanted see while in 72A on the way to LAX.
QF12 on Oct-30 (was a -438ER, not sure which one) was a different matter. They rebooted it several times before I just gave up and got some sleep instead (yay for the upgrade to J - first time in a skybed. Row 16 (upstairs exit row) is nice, but not very private).
AVOD seemed to be working fine in the morning, the pilot said they'd been on the phone to rockwell-collins and their techs say it was a hardware failure.
I didn't even think to try and get any compo - I wouldn't have watched much anyway, as the content seemed to be the same as the Oct-9 flight where I watched almost everything I wanted see while in 72A on the way to LAX.
Oct 31, 2006, 9:52 pm
#13
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Originally Posted by Matt-R
AVOD seemed to be working fine in the morning, the pilot said they'd been on the phone to rockwell-collins and their techs say it was a hardware failure.
Nov 8, 2006, 4:04 pm
#14
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as`usual it seems in the qantas forum the word compensation is used at every opportunity - keep it up guys they will soon make it a privalege to use the toilet during the flight. Seems anyone who can afford a seat on qantas will seek every chance they have to get something out of the airline
Nov 8, 2006, 4:20 pm
#15
Join Date: Jan 2006
Location: Sydney, Australia
Programs: QF WP, QF LTS, AA Plat
Posts: 103
I flew SYD-PVG on 7 Nov in J and the AVOD was very slow. It eventually packed it in. It also seem to reboot itself but a few hours later was still not working. Fortunately I had come prepared and just switched to watching DVD's on my laptop.
After an couple of hours I asked for a reboot.. This worked and the system came back - but still very slow to respond to the control or touch screen.
During the reboot I noticed the cause of the whole AVOD issue.
'Windows CE loader'
And here I was thinking that AVOD was something sofisticated!
After an couple of hours I asked for a reboot.. This worked and the system came back - but still very slow to respond to the control or touch screen.
During the reboot I noticed the cause of the whole AVOD issue.
'Windows CE loader'
And here I was thinking that AVOD was something sofisticated!