Why won't www.qantas.com not sent me an e-mail?
May 25, 2006, 6:15 pm
#1
Original Poster
Join Date: Apr 2001
Posts: 3,083
Why won't www.qantas.com not sent me an e-mail?
Last week I bought a ZQN-CHC ticket. The last screen told me the record locator and that I would get an e-mail with the ITN.
I did not get it so I called reservations. They told me everything was ok and that they would send me the itn via e-mail again.
I never got the e-mail, but since I was able to see the reservation on checkmytrip.com I did not worry about it.
Now I just bought three more AKL-ZQN; CHC-ZQN; ZQN-CHC. Again No e-mail, but the reservations show as confirmed in checkmytrip.com
It is not a computer problem on my end (I did get an e-mail when I joined Qantas FF program)...any reasons why these tickets are not coming to me?
I did not get it so I called reservations. They told me everything was ok and that they would send me the itn via e-mail again.
I never got the e-mail, but since I was able to see the reservation on checkmytrip.com I did not worry about it.
Now I just bought three more AKL-ZQN; CHC-ZQN; ZQN-CHC. Again No e-mail, but the reservations show as confirmed in checkmytrip.com
It is not a computer problem on my end (I did get an e-mail when I joined Qantas FF program)...any reasons why these tickets are not coming to me?
May 25, 2006, 6:39 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
You will only get the email when the ticket (number) is issued. Does checkmytrip.com show the ticket number yet? If not, then the ticket has not been issued (only a reservation made). No doubt the job is queued in the QF system and the ticket will be issued in due course. If you ask them to do it "now", I'm sure that'll happen.
Exactly the same thing happened to me with a BKK-SYD redemption booking (confirmed). I got an email from QF BKK asking for me to front up in BKK with my cc to enable payment (yeah - and I'm in SYD!). I rang QF in Oz and they said its all OK and minutes later the payment went through, ticket number issued and email with ticket number received. No stress, no problems.
Exactly the same thing happened to me with a BKK-SYD redemption booking (confirmed). I got an email from QF BKK asking for me to front up in BKK with my cc to enable payment (yeah - and I'm in SYD!). I rang QF in Oz and they said its all OK and minutes later the payment went through, ticket number issued and email with ticket number received. No stress, no problems.
May 25, 2006, 6:49 pm
#3
Original Poster
Join Date: Apr 2001
Posts: 3,083
Originally Posted by og
You will only get the email when the ticket (number) is issued. Does checkmytrip.com show the ticket number yet? If not, then the ticket has not been issued (only a reservation made). No doubt the job is queued in the QF system and the ticket will be issued in due course. If you ask them to do it "now", I'm sure that'll happen.
Exactly the same thing happened to me with a BKK-SYD redemption booking (confirmed). I got an email from QF BKK asking for me to front up in BKK with my cc to enable payment (yeah - and I'm in SYD!). I rang QF in Oz and they said its all OK and minutes later the payment went through, ticket number issued and email with ticket number received. No stress, no problems.
Exactly the same thing happened to me with a BKK-SYD redemption booking (confirmed). I got an email from QF BKK asking for me to front up in BKK with my cc to enable payment (yeah - and I'm in SYD!). I rang QF in Oz and they said its all OK and minutes later the payment went through, ticket number issued and email with ticket number received. No stress, no problems.
May 25, 2006, 9:58 pm
#4
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
Some mail servers are overly aggressive in deleting spam, and regard "no reply" emails as spam ... so your mail server may be deleting it. Best to have a talk with your ISP or whomever runs your mail server and check it out, maybe some other interesting email is also being filtered out erroneously.
May 29, 2006, 2:00 pm
#9
Original Member
Join Date: May 1998
Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
Posts: 19,589
Originally Posted by AAaLot
Strange. I have no spam filter, etc....yet I don't get the e-mails.
May 29, 2006, 2:57 pm
#10
Original Poster
Join Date: Apr 2001
Posts: 3,083
Originally Posted by number_6
The spam filter isn't on your PC, it is at your mail server. Try using a different email account (e.g. gmail.com or hotmail or yahoo, etc.).
May 29, 2006, 3:05 pm
#11
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Some SPAM filters are done by user but more are done by the ISP. Even if you have no special settings on your own email account its likely the ISP has some.
The other possibility is you had a typo in the email addy.
The other possibility is you had a typo in the email addy.