Automatic Flight Cancellation Query
Mar 18, 2005 | 5:25 am
#1
Original Poster
Join Date: Feb 2005
Location: BNE
Programs: QF LTS, AA 2MM, CO
Posts: 186
Automatic Flight Cancellation Query
On the 9th of this month I was booked on the 0745 BNE-TSV flight. A TSV-BNE flight was also booked for 1900 (QF977) same day.
I arrived at BNE late (5 minutes, but still late and my fault). While the agent was rebooking me on the QF 1145 flight, I realised I could take a DJ 0830 flight. I told the agent not to worry about the 1145, that I would go try to make the DJ flight.
It was at this point that the agent informed me that if I did not fly QF on the outbound sector, the system would cancel the inbound sector for later that evening. I could not believe it.
I was under the impression that as part of QF's "simplification" of online booking a while ago, you bought a series of one ways vs a return. If you hold a one way ticket, how would they know how you arrived at your departure point? You could fly there, paddle a canoe, etc... Guess since it was booked online as a e-ticket, the ref# must have the one ways together as a return??
Just wondering if this has happened to anyone else and maybe a better explanation than "the computer automatically deletes it".
OT - wish I had found this forum years ago!! Absolutely brilliant!
I arrived at BNE late (5 minutes, but still late and my fault). While the agent was rebooking me on the QF 1145 flight, I realised I could take a DJ 0830 flight. I told the agent not to worry about the 1145, that I would go try to make the DJ flight.
It was at this point that the agent informed me that if I did not fly QF on the outbound sector, the system would cancel the inbound sector for later that evening. I could not believe it.
I was under the impression that as part of QF's "simplification" of online booking a while ago, you bought a series of one ways vs a return. If you hold a one way ticket, how would they know how you arrived at your departure point? You could fly there, paddle a canoe, etc... Guess since it was booked online as a e-ticket, the ref# must have the one ways together as a return??
Just wondering if this has happened to anyone else and maybe a better explanation than "the computer automatically deletes it".
OT - wish I had found this forum years ago!! Absolutely brilliant!
Mar 18, 2005 | 5:53 am
#2
Join Date: Dec 2000
Location: Melbourne, Vic., Australia.
Programs: QF Platinum One (LTG), UA Plat IHG Plat
Posts: 5,836
If the flights were booked as a return pair in a single PNR then yes, the system will cancel the return flight if you did not show for the outbound because you've missed the first part of the trip in that PNR.
If the return flight was booked as a totally seperate booking/PNR then it shouldn't be touched since they two aren't linked or in the same PNR.
If the return flight was booked as a totally seperate booking/PNR then it shouldn't be touched since they two aren't linked or in the same PNR.
