24 Hour Cancellation Policy - Cheapest Y Fare
Jan 24, 2024, 8:36 am
#1
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 955
24 Hour Cancellation Policy - Cheapest Y Fare
Hi there - can someone please enlighten me as to just what Qantas 24 hour cancellation policy is? I booked a flight and canceled it 12 hours later. I received a partial refund that amounted to around 10% of the ticket price while I am expecting 100%. Any insight would be appreciated. Thanks in advance.
Jan 24, 2024, 11:38 am
#2
Join Date: Jul 2009
Location: SYD / SFO
Programs: OWE (QF Plat), UA Plat
Posts: 14
What city pair was the flight for? It seems that it's only for flights in Australia. If it was from the US, the there is the DOT 24 hour reservation requirement which is separate (and has to be at least 7 days before departure).
https://www.qantas.com/au/en/manage-...ot-be-refunded
ELIGIBLE BOOKINGS:
We'll refund flight bookings made directly with Qantas on this website, via the Qantas app or through a Qantas office, that:
https://www.qantas.com/au/en/manage-...ot-be-refunded
ELIGIBLE BOOKINGS:
We'll refund flight bookings made directly with Qantas on this website, via the Qantas app or through a Qantas office, that:
- were flights for travel within or from Australia,
- were paid with cash, a mixture of cash and Qantas Points, Classic Flight Reward bookings, or a combination of Classic Flight Reward and non-Classic Flight Reward bookings, and
- were made more than 30 days before departure of your first flight.
- pre-paid seat requests,
- pre-paid additional baggage allowances, and
- to offset flight carbon emissions.
Jan 24, 2024, 12:20 pm
#3
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,812
Was it a booking where either the flight originates from Australia or is for travel within 30 days?
If not, then the policy does not apply and the rules of the ticket apply
if it was eligible, then I would suggest calling Qantas
( if this was purchased in the USA , then the ticket rules allow for the DOT policy to permit cancellation within 24 hours as long as flight is at least 1 week away )
If the fare was non-refundable, you would get taxes back. Looking at a journey from YYZ-SYD r/t , these would seem to be about CAD244
If not, then the policy does not apply and the rules of the ticket apply
if it was eligible, then I would suggest calling Qantas
( if this was purchased in the USA , then the ticket rules allow for the DOT policy to permit cancellation within 24 hours as long as flight is at least 1 week away )
Originally Posted by US fare rules
CUSTOMERS WHO PURCHASE A TICKET IN THE UNITED
STATES FOR TRAVEL ON QANTAS MAY CANCEL THEIR
RESERVATION AND REFUND TICKET WITHOUT CHARGE
WITHIN 24 HOURS OF TICKETING WHEN PURCHASE IS ONE
WEEK OR MORE PRIOR TO DEPARTURE OF THE FIRST
FLIGHT IN THE ITINERARY.
STATES FOR TRAVEL ON QANTAS MAY CANCEL THEIR
RESERVATION AND REFUND TICKET WITHOUT CHARGE
WITHIN 24 HOURS OF TICKETING WHEN PURCHASE IS ONE
WEEK OR MORE PRIOR TO DEPARTURE OF THE FIRST
FLIGHT IN THE ITINERARY.
Last edited by Dave Noble; Jan 24, 2024 at 12:32 pm
Jan 28, 2024, 2:38 pm
#6
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,767
Jan 28, 2024, 8:43 pm
#7
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,812
I would be surprised if there was such a rule and QF didn't allow for it in its rules
Jan 29, 2024, 2:03 am
#8
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,767
Hmmmm. No I cannot actually, I can find all the other regs, but not that one. Curious is that AC and west jet have it despite absence of regulation. Maybe competition can deliver sometimes the same outcome as regulation?
Jan 29, 2024, 11:21 am
#9
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,812
Wouldn't be the only case - BA has the same policy even though it is under no obligation to do so
Perhaps Westjet and Air Canada have a high enough percentage of flights where it is a requirement that they choose to offer it regardless
Perhaps Westjet and Air Canada have a high enough percentage of flights where it is a requirement that they choose to offer it regardless