RTW Award Ticket
Mar 22, 2020, 7:01 am
#16
Join Date: Nov 2013
Programs: NZ
Posts: 1,554
For those looking to cancel a Classic Reward Booking here are the T&C's that relate to this when you click on Cancel then Refund in Manage my Booking:
- Cancellation of Classic Flight Reward Bookings will incur a fee of 6,000 points per passenger. The 6,000 points fee will not be applied to Classic Flight Reward bookings cancelled up until 31 March 2020, and where your original travel date was prior to and including 31 May 2020
- Classic Flight Reward booking points, taxes, levies and surcharges will be refunded within 10 business days.
Mar 22, 2020, 9:46 am
#17
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,349
For those looking to cancel a Classic Reward Booking here are the T&C's that relate to this when you click on Cancel then Refund in Manage my Booking:
- Cancellation of Classic Flight Reward Bookings will incur a fee of 6,000 points per passenger. The 6,000 points fee will not be applied to Classic Flight Reward bookings cancelled up until 31 March 2020, and where your original travel date was prior to and including 31 May 2020
- Classic Flight Reward booking points, taxes, levies and surcharges will be refunded within 10 business days.
I was easily able to successfully cancel my last booking online while being reassured I won't be penalized 6k x 3. Took screenshots along the way as a backup if necessary, but hopefully will see the full miles back in my account within the week.
Thanks again!
Mar 27, 2020, 7:55 am
#18
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,349
Thanks so much for this! Must be something new because last week when I attempted to cancel online there was no exception to the 6000 points fee like there is now.
I was easily able to successfully cancel my last booking online while being reassured I won't be penalized 6k x 3. Took screenshots along the way as a backup if necessary, but hopefully will see the full miles back in my account within the week.
Thanks again!
I was easily able to successfully cancel my last booking online while being reassured I won't be penalized 6k x 3. Took screenshots along the way as a backup if necessary, but hopefully will see the full miles back in my account within the week.
Thanks again!
The miles for other 4 bookings that I had done 3 days earlier on the phone with a rep and was told I would have my miles back within 48 hours are nowhere to be seen. Very frustrating.