Jetstar JQ 29/30 MEL-BKK-MEL 21/1 Diversion/Delay
Jan 26, 2020, 4:37 pm
#16
Join Date: May 2003
Programs: QF WP; VA Gold
Posts: 1,007
Contrast the above to my most recent delay with QF domestic;
- Flight 1 of two legged journey departs on time.
- During taxi technical issue occurs we return to gate, advised verbally to deplane and await further information but expect a delay of 1 hour minimum.
- I return to the lounge, app updates about every 10 mins with further short increases in delay.
- After about half an hour the system determines I will miss my connection, new schedule presented online for approval with later connection.
- After about 40 mins a call for Mr Mikalee is made to come to the lounge service desk, asked if I would like a non stop flight now which I did not book for commercial and SC collection reasons.
- New BP presented and I am on my way.
- Arrive at destination about 30 minutes after planned itinerary.
- Missed SCs and points post to my account automatically about 3 weeks later before I have a chance to follow up.
In this day and age this can all be done from the Operations Centre, it does not need someone on the tannoy at outstation airport. We all carry a means to receive this information and if we do not we probably should not be travelling on a LCC.
