Help with cancelling online - can't find it!
Mar 19, 2011, 4:11 pm
#1
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Join Date: Jan 2003
Location: Fairfield County, CT USA
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Help with cancelling online - can't find it!
Hi. I bought fully flexible tickets on QF via Qantas.com.au. I'm trying to cancel the booking and get a refund online. For the life of me, I cannot find where within the 'manage my booking' page I am supposed to click on.
The QF help page didn't say much beyond that I could cancel and refund a ticket online.
Could someone direct me where on their website I should look to complete this cancellation?
Thanks a heap.
The QF help page didn't say much beyond that I could cancel and refund a ticket online.
Could someone direct me where on their website I should look to complete this cancellation?
Thanks a heap.
Mar 19, 2011, 5:12 pm
#3
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,809
If the booking is in a state which allows cancellation online, there should be a button called "cancel" between the "online check in" and "select seats" options. If the cancel button is absent or greyed out, then you will need to phone the airline or agent with which you made the booking
Mar 19, 2011, 7:03 pm
#4
Join Date: Feb 2005
Location: Australia, Chile
Programs: AA Platinium, Delta, Qantas, Lan
Posts: 73
There is no cancelation online, the only thing you can do online is to change your ticket for different route/date. If you want you money back you will need to call customer service and you will be charged AU60 for it.
Mar 19, 2011, 8:04 pm
#5
Join Date: Jul 2008
Location: Melbourne, AU
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Mar 19, 2011, 10:29 pm
#6
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I have managed to cancel a fully refundable ticket online
Mar 20, 2011, 6:40 am
#7
Join Date: Jan 2004
Location: Jersey, CI
Posts: 1,094
I've used this myself. It does seem to be a little un-reliable as mentioned. If booked via a Travel Agent, you'll have to cancel via them, else if booked online with QF, it *should* appear (no guarantees though).
Mar 20, 2011, 2:49 pm
#8
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If the booking is in a state which allows cancellation online, there should be a button called "cancel" between the "online check in" and "select seats" options. If the cancel button is absent or greyed out, then you will need to phone the airline or agent with which you made the booking
I booked directly on Qantas.com.au. It sounds like I will be subject to a fee to cancel via the phone. Is that fee waived if I cancel in person (ie: at the airport)?
Mar 22, 2011, 5:16 am
#9
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The problem is you have a jetstar flight MEL-LST; anecdotes indicate this could be the main issue.
FWIW: JetFlex ≠ "Fully Refundable"
To cancel you will need to call - if for no other reason than a JQ flight was booked.
For a start there is a $50 cancellation fee for Jetflex bookings.
http://www.jetstar.com/au/en/fare-types.aspx
FWIW: JetFlex ≠ "Fully Refundable"
To cancel you will need to call - if for no other reason than a JQ flight was booked.
For a start there is a $50 cancellation fee for Jetflex bookings.
http://www.jetstar.com/au/en/fare-types.aspx
Last edited by serfty; Mar 22, 2011 at 5:23 am
Mar 22, 2011, 7:12 pm
#10
Original Poster
Join Date: Jan 2003
Location: Fairfield County, CT USA
Programs: AA PLT+2MM / DL DM+1MM / A3 *G / Fairmont LT Plat / Ritz Gold / SPG Gold
Posts: 4,077
The problem is you have a jetstar flight MEL-LST; anecdotes indicate this could be the main issue.
FWIW: JetFlex ≠ "Fully Refundable"
To cancel you will need to call - if for no other reason than a JQ flight was booked.
For a start there is a $50 cancellation fee for Jetflex bookings.
http://www.jetstar.com/au/en/fare-types.aspx
FWIW: JetFlex ≠ "Fully Refundable"
To cancel you will need to call - if for no other reason than a JQ flight was booked.
For a start there is a $50 cancellation fee for Jetflex bookings.
http://www.jetstar.com/au/en/fare-types.aspx
Is there any difference in fee if I do this on the phone versus at a QF ticket office?
Mar 23, 2011, 12:40 am
#11
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Location: Portland OR Double Emerald (QF and AA), DL PM/MM, Starwood Plat
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Qantas gets to pretend that QF and JQ are separate unrelated airlines (despite both being 100% owned) and will charge the JQ and QF fees separately. What fees apply depend upon you specific booking and commercial relationship with QF, but for most people there will be the QF "consultant assistant booking" handling charge of AUD 40 whether by phone or in person. Pretty dismal that you have ~10% penalty for cancelling a "fully refundable" booking; note J fares do not have this fee, fwiw. Same fee for phone or in person at airport or a QF office.
Apr 1, 2011, 9:44 am
#12
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Update
I called QF's US sales office today to obtain a refund on my JQ/QF ticket.
Once she pulled up my record, the agent immediately said that she couldn't refund the ticket because I had a JQ segment. I pointed out that I had Fully Flexible QF fares and a JetFlex fare for JQ, which got the 'oh, hang on' response.
She confirmed that she could refund the entire amount, less only an A$50 fee. I asked if there were any other charges, and she said it was just the one fee. I've received email confirmation of the same from Qantas at this point as well.
So, while not a happy ending having to pay a fee to get out of a refundable ticket, at least it wasn't as bad as it might have been.
Once she pulled up my record, the agent immediately said that she couldn't refund the ticket because I had a JQ segment. I pointed out that I had Fully Flexible QF fares and a JetFlex fare for JQ, which got the 'oh, hang on' response.
She confirmed that she could refund the entire amount, less only an A$50 fee. I asked if there were any other charges, and she said it was just the one fee. I've received email confirmation of the same from Qantas at this point as well.
So, while not a happy ending having to pay a fee to get out of a refundable ticket, at least it wasn't as bad as it might have been.
Apr 1, 2011, 2:39 pm
#13
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Join Date: Jan 2002
Posts: 44,809
I called QF's US sales office today to obtain a refund on my JQ/QF ticket.
Once she pulled up my record, the agent immediately said that she couldn't refund the ticket because I had a JQ segment. I pointed out that I had Fully Flexible QF fares and a JetFlex fare for JQ, which got the 'oh, hang on' response.
She confirmed that she could refund the entire amount, less only an A$50 fee. I asked if there were any other charges, and she said it was just the one fee. I've received email confirmation of the same from Qantas at this point as well.
So, while not a happy ending having to pay a fee to get out of a refundable ticket, at least it wasn't as bad as it might have been.
Once she pulled up my record, the agent immediately said that she couldn't refund the ticket because I had a JQ segment. I pointed out that I had Fully Flexible QF fares and a JetFlex fare for JQ, which got the 'oh, hang on' response.
She confirmed that she could refund the entire amount, less only an A$50 fee. I asked if there were any other charges, and she said it was just the one fee. I've received email confirmation of the same from Qantas at this point as well.
So, while not a happy ending having to pay a fee to get out of a refundable ticket, at least it wasn't as bad as it might have been.
Apr 1, 2011, 2:49 pm
#14
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Join Date: Jan 2003
Location: Fairfield County, CT USA
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Jet Flex fares are refundable but there is a penalty of $50 for cancelling , so you got as full a refund as you were entitled to . See the table at the bottom of http://www.jetstar.com/au/en/fare-types.aspx . Does seem that they did not charge you any service fees for doing it over the phone
Apr 1, 2011, 4:41 pm
#15
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I may well have done. I didn't see anything in the post about the discussion about the additional $40, just read that you were slightly unhappy at having to pay $50 to cancel a fully refundable ticket while my poiint was that the JetFlex fares are not fully refundable but do have a $50 cancellation fee