1) You should have filed a complaint with the sirport and launched an all out offensive against the management at that airport. I have no mercy for those that are rude, tell someone to shut up, or fail to get a supe when you ask for one. Just because you are from a different country does not make you less of a person. If you are here legally, you have every right that I do (with some limitations like citizenship, guns, etc). Sorry that happened.

2) You should have filed battery charges against the TSO, and forced the issue. There is NO excuse for physical interaction with a passenger outside of the normal clearing procedures, period (unless we are shaking hands, or some other mutual action we both agree to). I would have asked for a supe, then asked for the LEO, then written my congressperson and/or senator, and launched an all out blitz against the offending TSO and airport if they did not respond properly.

3) I always try to pack the bag as close to the original way it was packed, if there is a certain way you have it packed I would even offer to help if you asked me for it (some people have a special way they pack things, and I would do my best to get it as close as possible). The tables are supposed to be cleaned if dirty. Sorry that this was a bad experience for you, you should have filed a complaint on the spot.

4) We are required by SOP to wear gloves and change them if a passenger requests. This is a hard and fast rule that has been in effect since I got here and I don't ssee that changing, it is for the TSOs protection 1st, the passengers 2nd. In this situation, you should have asked for the supe, and filed a complaint.

Before you jump on me, I know that asking for a supe and filing a complaint is sometimes not followed up on, I really hate that. We should have a better redress system and it should be easy for you to request a supe, it is their job to handle escalations. It should be fairly easy for you to file a complaint and follow up on the complaint with a SPOC. I don't understand how we have such a hard time establishing basics like this, it is simple and the easiest way to improve customer relations. You may not get the result you want, but you should at least know that the complaint has been handled, and addressed... Know what I mean?

We SHOULD see remembrances during the 9/11 week. The rest of the year, it should be used in an informative way only, not a moral sword to beat down the masses.

It was obvious years before 9/11 that airport security was a problem. George Carlin did a 5 minute set about "Airport Security" in 1998 or 1999. He even mentioned many of the things that the hijackers used.

Security won't really be improved until something else drastic happens. The cockpit door was the best step. Screening everyone the same, would be the next one. Letting employees through without the same check is just silly.

I won't even talk about cargo that isn't screened. It's all a game to make the Kettles think they're safe. I could take a class of junior high students, and could come up with at least 5 ways to smuggle prohibited items on the plane.

When I'm out of the US and traveling for a month or so, I loathe coming back to the US and the screaming and often rude TSA folk. They're not all bad, and I understand they're just doing their jobs. It's all security theater, though.

Not placing fault on you directly but this is my take.

Filing complaints with TSA is ineffective. Nothing more to be said.

The reason the complaint system is ineffective is because TSA does not practice the ethics they say they support.

I am actually very militaristic in my thinking patterns, if therer is a problem, confront, fix and go on. I see the things happen, and it makes me cringe. I know that bad experiences will not stop happening, there are going to be conflicts between people as long as there are 2 of us left together. When we have something like a passenger redress system that gets mired in the wheels or overlooked as a token effort, then we should fix it. I will also admit, that I am not familiar with all the aspects of the redress system and have been lucky with my airport. Our customer service rep follows up pretty good from what I have heard. I also understand that our airport has maybe 2-3 complaints in a busy week, so it is much easier. I think (honestly) that a lot of the problem is the size of the organization and the lack of communication throughout. I have been beating my head against that wall locally as well as on the blogs. I could be completely wrong, but from my point of view, that seems to be one of our biggest problems.

Which is the way it has been used from 9/12/01 to 1/20/09.

I understand that we are looking at the picture from different views.

That being said I have twice used the TSA complaint system. In neither case was the response satisfactory. It seemed more important for TSA to stand behind its employees rather than investigating and trying to determine if there was a problem.

TSA has a whole bunch of info posted about how they will treat passengers but it is my experience that they do not follow through on those commitments.

Nice set of opinions there halls. But that�s all they are, and we both know it. And your welcome to them, after all that�s what our country is all about, right?

As for this federal court case, well you are going to need to be a bit more specific.

I don�t believe that�s what I said halls. Nice assumption though. But in any case, we will never know if the TSA�s procedures could have prevented the attacks of 9/11. So stating that it is a lie is in itself a lie, because you don�t know, you only have a theory. Again, nice assumption though.

There you have it folks, once again halls120 is intentionally misrepresenting what another poster has written. Congratulations halls, your mother would be proud. Wait� Isnt intentional misrepresentation known otherwise as a lie? Hmmm, maybe your mother wouldn�t be quite so proud.

Depending on the venue, NASA could be the �second most dislike agency in government�, or Child Protective Services, or the EPA, or the NTSB, or gee any of them. Your claim has no meaning, and could therefore also be seen as a lie. Gee halls, seems your facination with unfounded beliefs gets you deeper and deeper into that hole you keep digging.

Any time I see a news article about one of those agencies, noticeably absent is a consistent 90% or more disapproval in the comments area, unlike articles about the TSA.

As LessO2 pointed out, that's how it's used the rest of the year.

It's one thing to remember 9/11. It's another to use it for organizational self-agrandizement as TSA does.

True.

Ronnie should try doing a google search on:
most hated government agency

That was surprising to say the least that FEMA was the most hated agency followed then by the IRS tied with TSA.

Going back several years the comments about TSA once were fairly divided between pro and anti TSA. Nowadays that can't be said as the comments are mostly anti TSA.

Any good reasons for that Ronnie? Could just a few people at PV and FT skewed public opinion that much? Or could it be that people who've suffered at the hands of TSA talked to friends and family about that treatment? Ronnie, your agency earned that position one abuse at a time and it will take significant work to improve your image with the traveling public.

I'd extend that to the present day. Maybe less so with the new administration, but 9/11 is stil being used for political ends today.

Is this just another attempt at feigning ignorance, or do you really not read the news and what's posted here on FT? It's been discussed many times and is a recent case. You can find the rest since you're so fond of using Google.

just wanted to say thanks ^

http://www.homelandstupidity.us/2007...hates-the-tsa/

Although the link posted above is a couple of years old I think the sentiments from the stories are on target for how most feel about TSA today.

It appears to me that it is TSA that is going to have to make changes, I don't see where I have any thing left to give up in order to fly.