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-   Practical Travel Safety and Security Issues (https://www.flyertalk.com/forum/practical-travel-safety-security-issues-686/)
-   -   PHL Shoe Incident (https://www.flyertalk.com/forum/practical-travel-safety-security-issues/830893-phl-shoe-incident.html)

Global_Hi_Flyer Jun 5, 2008 8:22 am


Originally Posted by mikeef (Post 9831055)
I was under the impression that they had to give you their first name and ID number upon request?

Mike

They make up the rules as they go along. At BWI they'll regularly refuse. The correct answer when they do is to say "How do I know you're really TSA and not some scam artist if you won't show me your ID?" That's guaranteed to win friends and influence supervisors... ;)

goalie Jun 5, 2008 9:11 am


Originally Posted by oneofthosepeopleyouloveto hate (Post 9828614)
I could be wrong about this, as I haven't read this part of the SOP lately, but I believe if you refuse to remove your shoes for a medical reason, AND you alarm a metal detector, your shoes HAVE to go through the X-ray.

And this makes sense, because how would be know whether it's a brace, shank or knife that's causing the alarm?

Now the OP didn't tell us whether he alarmed the mag, but if he did, the TSOs actually were following the SOP.

If he *didn't* alarm the mag, he needs to make this clear in his complaint letter .. otherwise, the person in authority who reads this may assume the passenger simply didn't understand the procedure and what was required of him.

good point about the alarming/not alarming as i never alarm and the screener is informed "male assist, no alarm, shoes only" (and this most recently has been at sfo, lax, oak, & ord and we'll see what happens at iad and tpa on saturday ;))


Originally Posted by CPT Trips (Post 9829751)
Well, I did not alarm . . . and that's one of the things the WTMD guy should have communicated to the penalty box attendent. The second guy was totally clueless as to what got me to him unless they used ASL or ESP. You know what they say about assume.

If I did alarm, that's what the wand is for - to pinpoint where the metal is or to determine the WTMD alarm was false. Don't the screeners call this "clearing an alarm." Unless the wand alarms at the shoe(s), they stay on. There is no reason to xray a shoe if a hip replacement causes the alarm. That's why the pat down, right?

The swab is a better check of shoe bombs than xrays . . . I'm OK with them checking for residue.

you are correct in all counts and if it happens to the contrary, you need to tell them that it was a non-alarm & non-shoe removal and that's it-period. if they insist, then you have to insist and follow what was outlined above as a non-alarm secondary for shoes is simply one of the following:

swab 'n go of your shoes
swab 'n go of your shoes & palms
swab 'n go of your shoes, palms and maybe a pat down
swab 'n go of your shoes, palms, a pat down & maybe a wand
swab 'n go of your shoes, palms, a pat down & maybe a wand but never a search of your belongings if cleared by x-ray

Wally Bird Jun 5, 2008 9:18 am


Originally Posted by Global_Hi_Flyer (Post 9830712)
Guess the folks at PHL didn't learn anything from her complaint. Or they outright lied about improving things.

The TSA does not lie, Citizen, although our well-crafted communications are sometimes misinterpreted by those of lesser intellect.

We have nothing to learn, we already know exactly what to do with complaints.

honeytoes Jun 5, 2008 9:39 am


Originally Posted by Global_Hi_Flyer (Post 9830712)
Guess the folks at PHL didn't learn anything from her complaint. Or they outright lied about improving things.



I am going through PHL today, and I'll keep my eyes open for my two favorite TSA employees...

I can send information to the OP if sent a PM. :)

Thrillington Jun 5, 2008 11:41 am


Originally Posted by knotyeagle (Post 9828468)
I'm going to have to clarify something here. Anytime you are getting treated like this, get out the cell phone and take photos. If the TSA screeners want your ID before giving you a complaint form, then a photo of them will do quite well. Especially when they very conveniently refuse to identify themselves. Then we can see about posting their photos here on Flyertalk.

This is probably the last thing that you want to do. Taking pictures of the security area (or within it) would probably get you some fairly hot water. I'm almost certain that taking pictures is prohibited is in the US.

I'll never forget getting snagged by security when I was just playing with my F100 while waiting in the gate area at CDG back around 2000. That was not fun. I thought that I was going to lose a $1,700 body for a bit there.

CPT Trips Jun 5, 2008 11:45 am


Originally Posted by honeytoes (Post 9831531)
I am going through PHL today, and I'll keep my eyes open for my two favorite TSA employees...

I can send information to the OP if sent a PM. :)

You know, the sad part is that in many trips through PHL and other destinations they get the drill right. I don't like the liquid ban, but I comply, just as I do with the swab, wand etc. But when they blow it, . . . then I will call them.

I can understand why people cave - TSA makes it an unpleasent experience. There were two guys who kept wandering by remarking stuff like, "why's 'e still gots his shoes on?" Thankfully, my experience on the Bremerhaven - Berlin Duty Train helped deal with robotic intimidation attempts.

Have phun in PHL - are you just connecting so you can stay inside security? Look for a PM

knotyeagle Jun 5, 2008 11:49 am


Originally Posted by Thrillington (Post 9832156)
This is probably the last thing that you want to do. Taking pictures of the security area (or within it) would probably get you some fairly hot water. I'm almost certain that taking pictures is prohibited is in the US.

I'll never forget getting snagged by security when I was just playing with my F100 while waiting in the gate area at CDG back around 2000. That was not fun. I thought that I was going to lose a $1,700 body for a bit there.

Wrong! The only airport that I know of where photography of the security area is prohibited is at Baltimore (BWI). Public area is literally that, a public area. No restriction on photography unless posted with citation of state law or local ordinance.

Thrillington Jun 5, 2008 12:23 pm


Originally Posted by knotyeagle (Post 9832191)
Wrong! The only airport that I know of where photography of the security area is prohibited is at Baltimore (BWI). Public area is literally that, a public area. No restriction on photography unless posted with citation of state law or local ordinance.

Like I said, I am "almost certain". I know that I have seen "photography not permitted" signs at airports in the US but can't remember which ones off the top of my head. It seems odd to me that photography would be allowed but what do I know.

Regardless, I still think it is not a smart thing to do and I would definitely not post the pictures here and risk action being taken against this valuable resource.

L-1011 Jun 5, 2008 12:26 pm


Originally Posted by oneofthosepeopleyouloveto hate (Post 9828614)
I could be wrong about this, as I haven't read this part of the SOP lately, but I believe if you refuse to remove your shoes for a medical reason, AND you alarm a metal detector, your shoes HAVE to go through the X-ray.

Let's really hope you are VERY wrong about this. The website goalie referred to states (bolding is mine):


Originally Posted by TSA
Security Officers should not be asking you to remove your orthopedic shoes, appliances, or medical device (insulin pump, feeding tube, ostomy or urine bag, or exterior component of cochlear implant) at any time during the screening process.

Please clarify.

Wally Bird Jun 5, 2008 1:35 pm


Originally Posted by knotyeagle (Post 9832191)
Wrong! The only airport that I know of where photography of the security area is prohibited is at Baltimore (BWI). Public area is literally that, a public area. No restriction on photography unless posted with citation of state law or local ordinance.

But most definitely a no-no at CDG. They're French you know :eek: .

Wally Bird Jun 5, 2008 1:37 pm


Originally Posted by L-1011 (Post 9832392)
Please clarify.


I haven't read this part of the SOP lately
'Nuff said ?

DevilDog438 Jun 5, 2008 1:43 pm


Originally Posted by knotyeagle (Post 9832191)
Wrong! The only airport that I know of where photography of the security area is prohibited is at Baltimore (BWI). Public area is literally that, a public area. No restriction on photography unless posted with citation of state law or local ordinance.

Personally, I would like to see someone challenge the BWI stance in court. They are actually relying on a Maryland Port Administration regulation, not a Maryland Airport Administration regulation, for their signage. There is nothing in the COMAR that applies a photography restriction at an airport.

SgtScott31 Jun 5, 2008 1:51 pm


Originally Posted by DevilDog438 (Post 9832767)
Personally, I would like to see someone challenge the BWI stance in court. They are actually relying on a Maryland Port Administration regulation, not a Maryland Airport Administration regulation, for their signage. There is nothing in the COMAR that applies a photography restriction at an airport.

Not that I think there is a big issue with photography, but since the checkpoints are located in an airport, which is private property, ceasing to take photographs when told can cause you to be removed from the airport, whether you are attempting to fly or not.

CPT Trips Jun 5, 2008 2:02 pm


Originally Posted by SgtScott31 (Post 9832818)
Not that I think there is a big issue with photography, but since the checkpoints are located in an airport, which is private property, ceasing to take photographs when told can cause you to be removed from the airport, whether you are attempting to fly or not.

I think you are stretching things a tad. "Told" to stop by whom? A representative of the owner? A tenent? Some one in uniform? Exactly what is the reason for police patrols in private property? And, aren't most airports under governmental or quasi-governmental ownership making them public?

CPT Trips Jun 5, 2008 2:45 pm

TSA's PHL rep, Katrina Banks (FSD Robert.Ellis assistant) called just a few minutes ago. She indicated that in fact all the things I understood - keep shoes on, WTMD person should communicate to the "assist" person, comment form should be available, no ID to get the card - were correct understandings.

She clearly indicated that they were not disagreeing with my version of the events . . . I was tempted to ask whether they reviewed the tapes, but did not. Complaint was discussed with staff and there will be retraining. In fact she made a mention of disciplinary action. I don't recall the exact nature of Honeytoes conversation with TSA, but I'll bet is was very similar.

I travel throught PHL alot, hope not to run into the same crew again. Thanks to all those who provided advice.


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