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Should people jump the TSA queue?

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Old Nov 13, 2006 | 6:34 am
  #16  
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Pretty difficult to come up with a separate line for separate needs. We have a combined lane for employees, crew members, selectees, persons with disabilities and passengers with strollers. We also use this lane for regular passengers whenever there is a long line for the checkpoint or we're not screening people in these categories. In Terminal 2, where I'm now working, we can only man 2 lanes most of the time, and to have a separate designated lane is just not practical. So employees and crew members have cutting privileges.

I do agree, however, that in all circumstances, the person cutting in line should say "excuse me."
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Old Nov 13, 2006 | 7:04 am
  #17  
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Originally Posted by GUWonder
I'm not surprised, if you are talking about the security lines.

If this were to be with regards to check-in at NRT, I'd be even more annoyed.
I was talking about the security lines.

For check-in each airline has its own counters. Interestingly most seem to make a difference between First/Business/Economy AND *Gold distributed pretty much over the entire departure hall (LH definitely has).

HTB.
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Old Nov 13, 2006 | 7:16 am
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Originally Posted by htb
I was talking about the security lines.

For check-in each airline has its own counters. Interestingly most seem to make a difference between First/Business/Economy AND *Gold distributed pretty much over the entire departure hall (LH definitely has).

HTB.
I'm not a big fan of alliance elites (e.g., *Golds, OW Sapphires/Rubies and ST ElitePlus) being directed away from biz lines and toward designated alliance elite lines. It too often means longer lines and the published benefit of going to the biz line for check-in gets infringed upon.
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Old Nov 13, 2006 | 8:44 am
  #19  
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Originally Posted by flygirl94
First of all, I hate flying through airports that don't have a designated crew line. I feel like a heel cutting the line, even if I am doing it to report to work. It's almost embarrassing.

To the OP-they at least could have said "excuse me"
Everyone in the queue tries to make eye contact with the crew members cutting the line, but they all seem to have their eyes firmly fixed to the ground or the conveyor belt. An "excuse me" would certainly be appreciated, since all of us traveling for business are doing at our own time too. We do not get paid for the extra hours we spend standing around in an airport.
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Old Nov 13, 2006 | 9:25 am
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Crews and anyone else that has cutting privileges should definitely say "Excuse me" or otherwise acknowledge that we're cutting in front of someone that's already been waiting for a while. There's no excuse for not saying something, but it is embarrassing. I know that's the reason many crewmembers don't say anything or make eye contact. We often don't have a choice but to cut, but when you have multiple sets of eyes glaring at you it's tempting to just keep your head down and get through the screening as fast as possible. Also, when you do say something along the lines of "Excuse me", the glaring person you're cutting in front of often says something along the lines of "Get to the airport earlier". It's definitely easier to not make eye contact or say anything, but I know that doing so just adds to the impression of the "entitled employee" image. With that in mind, I try to always smile ruefully and say "I'm sorry, can I step in here real quick? Thanks."

Frankly, all of the reasons people say we should screen crew seem a little moot when you consider that not all airports require crews to be screened. It's no secret that at many airports we can bypass security, so unscreened crews have been wandering around airports for years without any problems. Then again, I'm biased.
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Old Nov 13, 2006 | 9:44 am
  #21  
 
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Originally Posted by I'mOffOne
Crews and anyone else that has cutting privileges should definitely say "Excuse me" or otherwise acknowledge that we're cutting in front of someone that's already been waiting for a while. There's no excuse for not saying something, but it is embarrassing. I know that's the reason many crewmembers don't say anything or make eye contact. We often don't have a choice but to cut, but when you have multiple sets of eyes glaring at you it's tempting to just keep your head down and get through the screening as fast as possible. Also, when you do say something along the lines of "Excuse me", the glaring person you're cutting in front of often says something along the lines of "Get to the airport earlier". It's definitely easier to not make eye contact or say anything, but I know that doing so just adds to the impression of the "entitled employee" image. With that in mind, I try to always smile ruefully and say "I'm sorry, can I step in here real quick? Thanks."

Frankly, all of the reasons people say we should screen crew seem a little moot when you consider that not all airports require crews to be screened. It's no secret that at many airports we can bypass security, so unscreened crews have been wandering around airports for years without any problems. Then again, I'm biased.
^ ^
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Old Nov 13, 2006 | 10:27 am
  #22  
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I'm really surprised at suggestions that air crews (and airport employees too?) should not be screened. Of course they should! Everything coming through the checkpoint into the sterile area should be screened - a bad loophole would exist if flight crews and their possessions were unscreened.

It's bad enough that through-the-fence ops like cleaners, cargo, catering, etc. are not properly screened before entering the AOA. Neither employees nor their work-related or personal items are screened before entering the AOA from these airport tenants.

You want bags that have been out of the owner's possession for considerable lengths of time to enter the sterile area unscreened?? Hello! Bad idea.

As for rudely jumping the line...well, that is just plain wrong. I have been miffed enough a few times to push my way in front of a crew member who just pushed their way in front of me. Sometimes the only way to counter vinegar is with more vinegar, sorry to say.
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Old Nov 13, 2006 | 11:21 am
  #23  
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Originally Posted by I'mOffOne
With that in mind, I try to always smile ruefully and say "I'm sorry, can I step in here real quick? Thanks."
That could go long ways to just cutting the line... ^

As for people having a disgusting attitude towards people who work hard at minimum wages, shame on you. Bad Karma has ways of getting back to you.
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Old Nov 13, 2006 | 11:33 am
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Originally Posted by TravellingMan
Flying out of DEN last Friday, I saw the TSA elite line queue was at a standstill. There were dozens of crew members just marching up and taking the plastic bins and unloading their stuff. Not even an "Excuse me". Then there were airport employees marching up by the dozens. They only had cellphones and keys to unload so they were quick. Then a guy showed up with a Fed-EX ID and jumped the queue too

I was just watching the charade of the entire TSA process that it did not bother me. What did bother me was senior manager looking types yelling at the airport employees - "We have better things to do like taking a flight, compared to flipping burgers!". It appalled me that people could make such statements. I know most of them have huge egos, but will they not be stopping by the same burger place to grab something to eat?

Is jumping the queue a fair thing? Appalling behavior aside...
what checkpoint were you at? I gather that you are talking about people crowding in line at the x-ray divest tables? I can tell you that Lufthansa and BA are the worst for it by far. Usually the crew/employees take the lane with the gate WEST SIDE of all checkpoints. Now ducking under the tape lines in the queue before the ID checker is another matter.
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Old Nov 13, 2006 | 1:07 pm
  #25  
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Originally Posted by eyecue
what checkpoint were you at? I gather that you are talking about people crowding in line at the x-ray divest tables? I can tell you that Lufthansa and BA are the worst for it by far. Usually the crew/employees take the lane with the gate WEST SIDE of all checkpoints. Now ducking under the tape lines in the queue before the ID checker is another matter.
It was the side that is closest to the NWA checkin. Most of them were domestic US airline crew members.
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Old Nov 13, 2006 | 1:33 pm
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Originally Posted by TravellingMan
It was the side that is closest to the NWA checkin. Most of them were domestic US airline crew members.
Sounds like North or Colorado CP.
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Old Nov 13, 2006 | 1:56 pm
  #27  
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Originally Posted by vassilipan
This series of posts neglects the real issue - why are flight crews subjected to screening? I know - someone could 'slip a pound of C-4 into a flight crew member's carry-on', but this is about as likely as Ted Kennedy winning an Olympic medal for swimming.

There are far too many holes elsewhere in the system that are going unaddressed.
They wouldn't bring a bomb onto their *OWN* airplane but I could certainly imagine an Al-Qaeda member getting airline crew status and using it to smuggle in stuff for an attack on other planes.
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Old Nov 13, 2006 | 1:57 pm
  #28  
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Originally Posted by par
cutting lines keep costs down since the duty cycle of the flight crew begins when they enter the airport. If they would spend lets say an hour in line then that is another hour on the FAA clock which would force airlines to have dual crews for many routes. After learning how duty cycles works for flight crews i have much deeper understanding on why it's a good thing for me that they get to cut the line. Now, this can be done out of sight or whatever -but it's still a good thing in the grand scheme of things
I disagree here. Yes, it would run up the bill a lot. Good--it would make a far greater effort be made to reduce the lines.
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Old Nov 13, 2006 | 2:23 pm
  #29  
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Originally Posted by vassilipan
This series of posts neglects the real issue - why are flight crews subjected to screening? I know - someone could 'slip a pound of C-4 into a flight crew member's carry-on', but this is about as likely as Ted Kennedy winning an Olympic medal for swimming.

There are far too many holes elsewhere in the system that are going unaddressed.
How do you know it's so unlikely? In fact, this is a clear threat area given how often these bags are out of the crew member's control.

There are alot of holes in the system - but this one requires the status quo to keep it plugged - and that means screening for all. No exceptions. The TSA staff should be fully screened each and every time they leave the sterile area as well.
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Old Nov 13, 2006 | 2:35 pm
  #30  
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What is the ideal structure of the lanes leading to the security checkpoints? I would suggest that the simplest method would be one lane for everyone, with the front person taken to the next available screening machine. NO EXCEPTIONS. If you are an employee, you wait in line; if you are going to miss your plane, you wait in line. If you are a pilot, you wait in line. If you are a screener for the TSA, you wait in line. If you are a platinum flyer, you wait in line.

That's the simplest (and most fair) approach. But do any airports do it?
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