The Return of TSA Gate Screening?
#1
Original Poster


Join Date: Oct 2003
Location: Near Chicago and Under the MDW and ORD Flight Paths, IL, USA
Programs: UA recovering Premier
Posts: 948
The Return of TSA Gate Screening?
I'm not sure what's up lately. Maybe I just haven't seen this very much, but twice in the past two weeks I have seen people getting the full body check at gates prior to departure. Last week at ORD, a woman was extremely unhappy being told that she had to wait for TSA and wouldn't be allowed to board until she was screened -- and the flight wasn't going to be held for her. She had been at ORD for four or five hours on a layover apparently and was pulled out of line for the treatment.
Today at IAH, I saw two guys getting the treatment before boarding.
What's going on? Are these SSSS tickets that got missed? Or are these SSSS BPs that got issued to connecting pax? (And that makes no sense whatsoever.)
Today at IAH, I saw two guys getting the treatment before boarding.
What's going on? Are these SSSS tickets that got missed? Or are these SSSS BPs that got issued to connecting pax? (And that makes no sense whatsoever.)
#2
In Memoriam, FlyerTalk Evangelist

Join Date: Nov 2002
Location: Southern California
Programs: DL: 3.8 MM, Marriott: Lifetime Titanium
Posts: 24,575
Originally Posted by p1cunnin
I'm not sure what's up lately. Maybe I just haven't seen this very much, but twice in the past two weeks I have seen people getting the full body check at gates prior to departure. Last week at ORD, a woman was extremely unhappy being told that she had to wait for TSA and wouldn't be allowed to board until she was screened -- and the flight wasn't going to be held for her. She had been at ORD for four or five hours on a layover apparently and was pulled out of line for the treatment.
Today at IAH, I saw two guys getting the treatment before boarding.
What's going on? Are these SSSS tickets that got missed? Or are these SSSS BPs that got issued to connecting pax? (And that makes no sense whatsoever.)
Today at IAH, I saw two guys getting the treatment before boarding.
What's going on? Are these SSSS tickets that got missed? Or are these SSSS BPs that got issued to connecting pax? (And that makes no sense whatsoever.)
Perhaps you just ran into a couple random screenings back-to-back.
#3
Join Date: Sep 2004
Location: Colorado
Programs: TSA
Posts: 2,745
Okay, as you are well aware, the computer that prints boardnig passes is the one that puts the SSSS on it. IF they get missed at the checkpoint, when the pax goes to board and the GA sees the SSSS they have to call TSA and have them screened. Some airports send the PAX back to the CP to have it done and others have screeners that are sent to the gate. There are cases where the CP screeners dont mark the pass to show that it was done and therefore, it gets done again. This really pisses passengers off.
I have seen cases where the ticket counter computer lets the passenger have a BP that has no SSSS on it and the computer at the gate says that they are SSSS. I have seen PAX that come from connecting flights and go to the gate for the next leg and the computer at the gate says they are SSSS and they have never left the sterile area. Random gate screenings are not done anymore.
I have seen cases where the ticket counter computer lets the passenger have a BP that has no SSSS on it and the computer at the gate says that they are SSSS. I have seen PAX that come from connecting flights and go to the gate for the next leg and the computer at the gate says they are SSSS and they have never left the sterile area. Random gate screenings are not done anymore.
#4
Guest
Posts: n/a
Originally Posted by eyecue
Okay, as you are well aware, the computer that prints boardnig passes is the one that puts the SSSS on it. IF they get missed at the checkpoint, when the pax goes to board and the GA sees the SSSS they have to call TSA and have them screened. Some airports send the PAX back to the CP to have it done and others have screeners that are sent to the gate. There are cases where the CP screeners dont mark the pass to show that it was done and therefore, it gets done again. This really pisses passengers off.
I have seen cases where the ticket counter computer lets the passenger have a BP that has no SSSS on it and the computer at the gate says that they are SSSS. I have seen PAX that come from connecting flights and go to the gate for the next leg and the computer at the gate says they are SSSS and they have never left the sterile area. Random gate screenings are not done anymore.
I have seen cases where the ticket counter computer lets the passenger have a BP that has no SSSS on it and the computer at the gate says that they are SSSS. I have seen PAX that come from connecting flights and go to the gate for the next leg and the computer at the gate says they are SSSS and they have never left the sterile area. Random gate screenings are not done anymore.
may be wrong...
#6


Join Date: Sep 2001
Location: Arizona, USA
Posts: 2,422
That seems like an obvious rule to change:
If a passenger is checked-in without the SSSS, he or she should not be subject to a change of status prior to boarding. Unless the passenger changes his or her mind and--at the gate--decides to pay cash for a ticket to Beirut with no checked bags, it makes no sense.
One of my coworkers just got sent back to the checkpoint with her whole family. I think that actually CREATED a security threatl; she was ready to kill someone at that point.
"Hi, your flight's been cancelled. And now we think you present a risk to the nation's security because of that cancellation."
If a passenger is checked-in without the SSSS, he or she should not be subject to a change of status prior to boarding. Unless the passenger changes his or her mind and--at the gate--decides to pay cash for a ticket to Beirut with no checked bags, it makes no sense.
One of my coworkers just got sent back to the checkpoint with her whole family. I think that actually CREATED a security threatl; she was ready to kill someone at that point.
"Hi, your flight's been cancelled. And now we think you present a risk to the nation's security because of that cancellation."
#7
Suspended
Join Date: Dec 2003
Posts: 8,389
Common causes of missed selectee screenings (and resultant gate screenings):
1. Contracted ticket reader failed to properly route the selectee passenger into the appropriate lane (for those checkpoints that have a separate selectee screening lane).
2. TSA failed to properly identify the selectee (for those checkpoints where TSA screeners check boarding passes at all of the WTMDs).
3. (as pointed out by eyecue) TSA failed to properly annotate the boarding pass even though selectee screening was conducted. (Holy hell to pay for that mistake.)
4. (as pointed out by eyecue) Selectee passenger is making a connection but never left the sterile area; the gate agent isn't aware of this and either calls for a TSA gate screening or redirects the passenger to the checkpoint for selectee screening.
5. Airline employees, mostly crew members, are designated as selectees but use their airline identification to get through the checkpoint to purposely avoid the additional screening. Always end up getting screened at the gate anyway.
Also pointed out by eyecue, there are instances when passengers are issued a "security document" which is not a boarding pass but allows the passenger to process through the checkpoint. Usually, the security document will have the four SSSS if the passenger is a selectee. However, I've also seen it when the security document did not indicate selectee status yet the boarding pass, when issued at the gate, did. Don't ask me why the same computer system which spits out the security document at the ticket counter prints out SSSS at the gate.
1. Contracted ticket reader failed to properly route the selectee passenger into the appropriate lane (for those checkpoints that have a separate selectee screening lane).
2. TSA failed to properly identify the selectee (for those checkpoints where TSA screeners check boarding passes at all of the WTMDs).
3. (as pointed out by eyecue) TSA failed to properly annotate the boarding pass even though selectee screening was conducted. (Holy hell to pay for that mistake.)
4. (as pointed out by eyecue) Selectee passenger is making a connection but never left the sterile area; the gate agent isn't aware of this and either calls for a TSA gate screening or redirects the passenger to the checkpoint for selectee screening.
5. Airline employees, mostly crew members, are designated as selectees but use their airline identification to get through the checkpoint to purposely avoid the additional screening. Always end up getting screened at the gate anyway.
Also pointed out by eyecue, there are instances when passengers are issued a "security document" which is not a boarding pass but allows the passenger to process through the checkpoint. Usually, the security document will have the four SSSS if the passenger is a selectee. However, I've also seen it when the security document did not indicate selectee status yet the boarding pass, when issued at the gate, did. Don't ask me why the same computer system which spits out the security document at the ticket counter prints out SSSS at the gate.
#8
Suspended
Join Date: Dec 2003
Posts: 8,389
Originally Posted by Mats
That seems like an obvious rule to change:
If a passenger is checked-in without the SSSS, he or she should not be subject to a change of status prior to boarding. Unless the passenger changes his or her mind and--at the gate--decides to pay cash for a ticket to Beirut with no checked bags, it makes no sense.
One of my coworkers just got sent back to the checkpoint with her whole family. I think that actually CREATED a security threatl; she was ready to kill someone at that point.
"Hi, your flight's been cancelled. And now we think you present a risk to the nation's security because of that cancellation."
If a passenger is checked-in without the SSSS, he or she should not be subject to a change of status prior to boarding. Unless the passenger changes his or her mind and--at the gate--decides to pay cash for a ticket to Beirut with no checked bags, it makes no sense.
One of my coworkers just got sent back to the checkpoint with her whole family. I think that actually CREATED a security threatl; she was ready to kill someone at that point.
"Hi, your flight's been cancelled. And now we think you present a risk to the nation's security because of that cancellation."
Comes with the territory.
#9

Join Date: May 2005
Posts: 317
I really think the Airlines needs to redo their policy on SSSS. I hate seeing military on one way tickets get ssss, the airlines CAN delete this and they just don't. If a flight has been cancelled and they re-book half the flight is SSSS. Just stupid. I also want to know why some checkpoints have to check boarding passes and others don't. I think it must have something to do with the airlines demanding it. I know at my airport the airlines have asked the TSA to recheck the boarding passes at the WTMD because the airline employed ticket checkers miss half of them. But at MCO they don't. The selectee line there was very long both times this week.
#10
FlyerTalk Evangelist
Join Date: Oct 2004
Posts: 10,034
Originally Posted by flpab
I really think the Airlines needs to redo their policy on SSSS. I hate seeing military on one way tickets get ssss, the airlines CAN delete this and they just don't. If a flight has been cancelled and they re-book half the flight is SSSS. Just stupid. I also want to know why some checkpoints have to check boarding passes and others don't. I think it must have something to do with the airlines demanding it. I know at my airport the airlines have asked the TSA to recheck the boarding passes at the WTMD because the airline employed ticket checkers miss half of them. But at MCO they don't. The selectee line there was very long both times this week.
Whatever happened to that thread a month or two ago --- someone saying 'on good authority' about the SSSS thing being relaxed?
#11
Suspended
Join Date: Dec 2003
Posts: 8,389
Originally Posted by LessO2
Not sure the airlines can totally delete it. I wonder if some gate agents get spooked on trumping the SSSS. Heck, UA audits most of GAs upgrading stuff, I can only imagine what would happen with SSSS exemptions.
Whatever happened to that thread a month or two ago --- someone saying 'on good authority' about the SSSS thing being relaxed?
Whatever happened to that thread a month or two ago --- someone saying 'on good authority' about the SSSS thing being relaxed?
#12
FlyerTalk Evangelist
Join Date: Oct 2004
Posts: 10,034
Originally Posted by Bart
The problem is one of human dynamics: it is easier to go with the path of least resistance than to assume responsibility for a decision.
In UA's case, they're afriad to lose their jobs. I know a few CSRs, they tell me of the ramifications of issuing out-of-place upgrades. Can only imagine what might happen with the SSSS thing.
#13
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,074
try this one......and it happpened this past memorial day w/e
i was returning las-sfo and took a bump from the 4pm to the 6pm and guess what-i got ssss'd on my "new flight". the gate agent was dumbfounded and couldn't figure out how to remove it-which i told him not to as he would probably get in big trouble. he made a phone call to find out what to do and he was told to tell me that i had to return to the tsa check point for screening. neither one of us could believe that so i had him tell the person on the phone that i very politely (seriuosly-not sarcastically) refused and that i would surrender my i/d and bags to the g/a and wait for tsa to come to me but i was not, as a previously screeded pax who was now inside the sterile and secure area, going to return to the checkpoint unattended.
the result, 5 tsa folks and 1 leo showed up (after 40 minutes
). the tsa folks were b/s because i didn't follow procedure by returning to the checkpoint and the leo had to keep himself from laughing at the whole situation. afterwards, he joined me in the smoking room for a quick one and he said i was absolutely correct as if i was now "deemed a security risk" because of the "aftermarket ssss", i needed to be kept/politely detained where i was.
so given my situation and the others mentioned above, the sugestion that bart made of having a way to remove "aftermarket ssss", is the right, and most logical way to go
i was returning las-sfo and took a bump from the 4pm to the 6pm and guess what-i got ssss'd on my "new flight". the gate agent was dumbfounded and couldn't figure out how to remove it-which i told him not to as he would probably get in big trouble. he made a phone call to find out what to do and he was told to tell me that i had to return to the tsa check point for screening. neither one of us could believe that so i had him tell the person on the phone that i very politely (seriuosly-not sarcastically) refused and that i would surrender my i/d and bags to the g/a and wait for tsa to come to me but i was not, as a previously screeded pax who was now inside the sterile and secure area, going to return to the checkpoint unattended.
the result, 5 tsa folks and 1 leo showed up (after 40 minutes
). the tsa folks were b/s because i didn't follow procedure by returning to the checkpoint and the leo had to keep himself from laughing at the whole situation. afterwards, he joined me in the smoking room for a quick one and he said i was absolutely correct as if i was now "deemed a security risk" because of the "aftermarket ssss", i needed to be kept/politely detained where i was.so given my situation and the others mentioned above, the sugestion that bart made of having a way to remove "aftermarket ssss", is the right, and most logical way to go
#14
Join Date: Dec 2004
Programs: AA, WN RR
Posts: 3,122
Originally Posted by goalie
try this one......and it happpened this past memorial day w/e
i was returning las-sfo and took a bump from the 4pm to the 6pm and guess what-i got ssss'd on my "new flight". the gate agent was dumbfounded and couldn't figure out how to remove it-which i told him not to as he would probably get in big trouble. he made a phone call to find out what to do and he was told to tell me that i had to return to the tsa check point for screening. neither one of us could believe that so i had him tell the person on the phone that i very politely (seriuosly-not sarcastically) refused and that i would surrender my i/d and bags to the g/a and wait for tsa to come to me but i was not, as a previously screeded pax who was now inside the sterile and secure area, going to return to the checkpoint unattended.
the result, 5 tsa folks and 1 leo showed up (after 40 minutes
). the tsa folks were b/s because i didn't follow procedure by returning to the checkpoint and the leo had to keep himself from laughing at the whole situation. afterwards, he joined me in the smoking room for a quick one and he said i was absolutely correct as if i was now "deemed a security risk" because of the "aftermarket ssss", i needed to be kept/politely detained where i was.
so given my situation and the others mentioned above, the sugestion that bart made of having a way to remove "aftermarket ssss", is the right, and most logical way to go
i was returning las-sfo and took a bump from the 4pm to the 6pm and guess what-i got ssss'd on my "new flight". the gate agent was dumbfounded and couldn't figure out how to remove it-which i told him not to as he would probably get in big trouble. he made a phone call to find out what to do and he was told to tell me that i had to return to the tsa check point for screening. neither one of us could believe that so i had him tell the person on the phone that i very politely (seriuosly-not sarcastically) refused and that i would surrender my i/d and bags to the g/a and wait for tsa to come to me but i was not, as a previously screeded pax who was now inside the sterile and secure area, going to return to the checkpoint unattended.
the result, 5 tsa folks and 1 leo showed up (after 40 minutes
). the tsa folks were b/s because i didn't follow procedure by returning to the checkpoint and the leo had to keep himself from laughing at the whole situation. afterwards, he joined me in the smoking room for a quick one and he said i was absolutely correct as if i was now "deemed a security risk" because of the "aftermarket ssss", i needed to be kept/politely detained where i was.so given my situation and the others mentioned above, the sugestion that bart made of having a way to remove "aftermarket ssss", is the right, and most logical way to go
#15
Moderator: Smoking Lounge; FlyerTalk Evangelist



Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 29,074
Originally Posted by PatrickHenry1775
Yet another example of the airlines and TSA providing "World Class Security, World Class Service" 


