Good morning,

In an effort to give credit where credit is due, I want to publicly thank Joseph D. (last name witheld by me intentionally), from the Memphis FSD office, for not only calling me yesterday in response to problems I experienced with serveral TSA staffers @ the Memphis airport last month (1 person in particular!), but also for taking as much time as he did to discuss the problems I encountered there. Make no mistake-this does NOT mean I am now a fan of the TSA by any means, nor am I naive enough to think the staffers in question will now be drawn & quartered based on my complaints (as much as I think one specifically might deserve it!) but it does serve as a reminder, to me anyway, that not everyone who works for the TSA is the monster we tend to think of them as in general. I've also written to the TSA Contact Center letting them know how much I appreciated the conversation w/Mr. D yesterday-as others on this forum have said, we need to give equal time to praising those w/in the TSA who actually do a good job, not just complaining about those who don't.

Now I should probably spend some time on my REAL job!

How'd you get in touch with the FSD's office?

I got an e-mail from the airport authority asking me to complete their customer satisifaction survey (no idea how they got my e-mail address, btw) & in the field for free text comments said I would appreciate contact from the FSD's office re: problems w/the TSA staff while I was there. The funny part was that I got a response back from the airport authority saying I should contact TSA directly, no mention at all that my request had been sent to the office as I'd asked, but when Mr. D called he quoted my original e-mail request directly & said he was calling in response to what I'd sent to the airport authority.

If you can find a current FSD list (there are several posts on FT somewhere), the correct email format is: <[email protected]>. It might take you a couple of times to guess correctly, especially with a name that has a nickname or two -- "Joseph" versus "Joe" for example.