I got an e-mail from the airport authority asking me to complete their customer satisifaction survey (no idea how they got my e-mail address, btw) & in the field for free text comments said I would appreciate contact from the FSD's office re: problems w/the TSA staff while I was there. The funny part was that I got a response back from the airport authority saying I should contact TSA directly, no mention at all that my request had been sent to the office as I'd asked, but when Mr. D called he quoted my original e-mail request directly & said he was calling in response to what I'd sent to the airport authority.